Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Petit déjeuner à revoir pas très bien
Commentaires de Gestion de l’hôtel
17 sept. 2024 par SJ, Gestion de l’hôtel
Dear GuestIt is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are thrilled to have exceeded your expectations. With absolute honor, we would like to tell you that the EconoLodge Civic Center won the Choice Properties 'Gold Award' for the Five years. After all, guest satisfaction has always remained our utmost priority. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant.ThanksSmriti JoshiManagerEconoLodge Civic Center
par un voyageur
Publié le 6 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juin 2024 par SJ, Gestion de l’hôtel
Dear Tanya Thank you for taking the time to give feedback regarding your recent stay at Econo Lodge Civic Center. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Smriti JoshiManagerEcono Lodge Civic Center
par un voyageur
Publié le 5 juin 2023 sur Expedia
Cetais un arrêt l’endroit est propre grande chambre mais très Bruyant les voitures la routes et autoroute très proches. Le prix est bon mais faut être capable de dormir dure …
Commentaires de Gestion de l’hôtel
5 juin 2023 par S joshi, Gestion de l’hôtel
Dear ZoeThank you so much for taking the time to review our hotel. We really appreciate your feedback.ThanksSmriti JoshiManager
par un voyageur
Parfait hotel pour un arrêt roadtrip
Publié le 22 déc. 2022 sur HotelsLa famille qui gère l’hotel est adorable! Super service. Chambre confortable et propre. Hotel parfaitement situé pour reprendre la route rapidement. Rien de fancy, mais juste ce qu’il faut pour passer une bonne nuit reposante. Bon debit wifi.
Commentaires de Gestion de l’hôtel
24 déc. 2022 par GM, Gestion de l’hôtel
Dear Guest,Thank you for sharing your sweet review with us. It is our commitment and dedication to exceed your expectations each and every time. Your kind words about our staff will always be treasured and I will most certainly share your comments with my team who will be motivated by your words to provide all our future guests with exceptional service. We are glad to hear that you found the location of the Econo Lodge Civic Center on US-460 convenient. It is located only one mile from Roanoke Downtown and only one exit away from Valley View Mall on I-581.It was a pleasure to host you and we can't wait to see you soon!Bhavik Patel
par un voyageur de Levis
Publié le 20 nov. 2022 sur Expedia
Grande chambre, petite odeur en arruvant qu on a réglé en laissant la porte ouverte une 1/2 hre, propre , café ordinaire, lit confortable mais oreillers un peu moins, quartier peu rassurant, subway juste à côté, bon rapport qualité prix
Commentaires de Gestion de l’hôtel
23 nov. 2022 par GM, Gestion de l’hôtel
Dear Nicole,Thank you for staying with us during your recent trip. We are glad to hear that you enjoyed your stay with us. As you have experienced, we strive to provide each guest with a clean, comfortable room and exceptional customer service.It was a pleasure to host you and we can't wait to welcome you back soon!Bhavik PatelGeneral Manager
par un voyageur
Publié le 20 sept. 2022 sur Expedia
Beau bon pas cher je recommande
Commentaires de Gestion de l’hôtel
21 sept. 2022 par GM, Gestion de l’hôtel
Dear Guest,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are thrilled to have exceeded your expectations. With absolute honor, we would like to tell you that the Econo Lodge Civic Center won the Choice Properties 'Gold Award' for the Five years. After all, guest satisfaction has always remained our utmost priority. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant.Bhavik PatelGeneral Manager
par un voyageur
Publié le 31 août 2022 sur Expedia
Le lit craque, odeurs l’humidité dans la chambre et petites mouches style à fruits
Commentaires de Gestion de l’hôtel
1 sept. 2022 par GM, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. In last 5 years, we have renovated our rooms with new furniture, light fixtures with LED, 40" LED TV with HD cable. We have also installed hard floor, replaced draperies, replaced 100% of the sink and bath drains and upgraded room locks. In addition, we have also paved the parking lot of the hotel. We are constantly upgrading something every year. We are proud of the improvements; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.Bhavik PatelGeneral Manager
par un voyageur
Publié le 26 juin 2022 sur Expedia
Look old by outside but top shape inside!!!
Commentaires de Gestion de l’hôtel
27 juin 2022 par GM, Gestion de l’hôtel
Dear Jean-Francois,
It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are thrilled to have exceeded your expectations. With absolute honor, we would like to tell you that the Econo Lodge Civic Center won the Choice Properties 'Gold Award' for the Five years. After all, guest satisfaction has always remained our utmost priority. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant.
Bhavik Patel
General Manager
par un voyageur
Lit confortable
Publié le 23 déc. 2019 sur Hotelsc’est tres vieux. Moyennement propre. Mais le lit très confo.
Commentaires de Gestion de l’hôtel
24 déc. 2019 par Bhavik Patel, GM, Gestion de l’hôtel
Dear Marie-Josee,
Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. We have been operating the hotel since April 2013. Since then, we have replaced 10,000 sq/feet of flat roof, 100% of the sink and bathtub drains and faucets. We have also installed curved shower bar in every bathroom. We have also replaced 100% of the bed base and mattresses. We have also upgraded our Internet infrastructure to ensure a guest would have at least 80% signal anywhere in the hotel including the parking lot. We have also renovated every room with new lights, 40" LED TV with HD channels, new bathroom door and frame and new higher toilets. We have also replaced 100% of the furniture in every room. We have also finished a big masonry project to update the exterior of the hotel. We have painted the exterior of the hotel and finished replacing carpet with hard floor in 100% of the rooms. In addition, we have also finished paving the parking lot In October 2018. Just this month, we have changed 100% of the drapery and seal coated our parking lot. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.
Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.
par un voyageur
Publié le 22 oct. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2019 par Bhavik Patel, GM, Gestion de l’hôtel
Dear Jocelyn,
Thank you for taking the time to leave a review for our hotel. We apologize for failing to exceed your expectations. We have been operating the hotel since April 2013. Since then, we have replaced 10,000 sq/feet of flat roof, 100% of the sink and bathtub drains and faucets. We have also installed curved shower bar in every bathroom. We have also replaced 100% of the bed base and mattresses. We have also upgraded our Internet infrastructure to ensure a guest would have at least 80% signal anywhere in the hotel including the parking lot. We have also renovated every room with new lights, 40" LED TV with HD channels, new bathroom door and frame and new higher toilets. We have also replaced 100% of the furniture in every room. We have also finished a big masonry project to update the exterior of the hotel. We have painted the exterior of the hotel and finished replacing carpet with hard floor in 100% of the rooms. In addition, we have also finished paving the parking lot In October 2018. We have also replaced 100% of the drapery in every guest room. We are proud of the improvements we have made to the hotel in a such short time; however, we are not finished yet. I am confident that we will be able to keep improving the overall condition of the rooms to meet expectations from our guest.
Again, our sincerest apologies for any inconvenience and thank you for your valuable feedback.
