Ratings based on 298 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 10, 2024 on Expedia
The smell and the cleanliness could have been better
Comment from Hotel Management
Aug. 13, 2024 by Guest Relation Management, Hotel Management
Hi Alima,Thank you for taking the time to provide your feedback. We will address these issues with our team to ensure that we improve in these areas. Your comfort and satisfaction are very important to us, and we are committed to making necessary improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A traveller
Posted Aug. 9, 2024 on Expedia
It was described exactly as it was!
Comment from Hotel Management
Aug. 13, 2024 by Guest Relation Management, Hotel Management
Hi Cindy,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
by A traveller
Posted Aug. 1, 2024 on Expedia
The hotel is older and need updated.
Comment from Hotel Management
Aug. 2, 2024 by Guest Relation Management, Hotel Management
Hi Alan,Thank you for sharing your feedback. We appreciate your comments about our hotel. We understand that our property is older, and we are actively working on updates and improvements to enhance our guests' experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A traveller
Posted Jul. 22, 2024 on Expedia
Clean except wall next to waste basket in bathroom. Staff friendly. Great continental breakfast. Easy access and close to where we were going. Handicap shower curtain let water onto bathroom tile floor which was very slippery. Staff seemed responsive to comments.
Comment from Hotel Management
Jul. 23, 2024 by Guest Relation Management, Hotel Management
Hi Toni,Thank you for choosing to stay with us and for sharing your detailed feedback. We're delighted to hear that you found our staff friendly and enjoyed our continental breakfast. We're also pleased that our location was convenient for your needs. our comments have been noted, and our maintenance team will address these concerns promptly to prevent future occurrences. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A traveller from Hurt
Posted Jun. 24, 2024 on Expedia
Comment from Hotel Management
Jun. 26, 2024 by Guest Relation Management, Hotel Management
Hi John,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A traveller
Loveable desk clerk!! Really made a difference!!!
Posted Jun. 23, 2024 on HotelsThe staff was wonderful. The front desk clerk was cheerful and personable and truly cared about how our stay was and if we were comfortable. Our experience up til that day was starting to make a very l bad experience into the worst. We were in town because our daughter had been transfered to the hospital here and needed brain surgery and a lot of intensive therapy before we would be able to return home. It was scary and very stressful and he was so attentive and kind. He helped make a very unpleasant situation a much more bearable one. And for that I will be eternally grateful. I'm not sure if I ever caught his name but if I did I can not remember which is too bad because I'd love to reach out and tell him thank you. He really really made a difference in how we were able to cope with what she was going through.
Comment from Hotel Management
Jun. 25, 2024 by Guest Relation Management, Hotel Management
Hi Billie,Thank you so much for sharing your experience with us. We are deeply touched by your kind words and are grateful that our staff could make a positive impact during such a challenging time for your family. It means a lot to us to hear that our front desk clerk was cheerful, personable, and attentive to your needs. We understand how stressful and difficult it can be when a loved one is undergoing medical treatment, and we are glad that we could provide some comfort and support during your stay. Once again, we appreciate you choosing to stay at Quality Inn Tanglewood and hope to have the chance to welcome you back in the future.
by A traveller
Posted Jun. 14, 2024 on Expedia
The only thing I have positive to say is that the ac was fantastic! Poor lighting inside unit, carpet was filthy, one shower was gross, the other flooded the entire bathroom into the next room. Put a do not disturb on door. Housekeeping still came in, and didn’t even change sheets where I had spilled soda. Breakfast was pitiful as well. Will look for something else if I need to go to Roanoke again.
Comment from Hotel Management
Jun. 18, 2024 by Guest Relation Management, Hotel Management
Hi Phyllis,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A traveller
Posted Jun. 12, 2024 on Hotels
Comment from Hotel Management
Jun. 12, 2024 by Guest Relation Management, Hotel Management
Hi Jean,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Once again, we appreciate you choosing to stay at Quality Inn Tanglewood and hope to have the chance to welcome you back in the future.
by A traveller
Posted Jun. 11, 2024 on Hotels
Comment from Hotel Management
Jun. 13, 2024 by Guest Relation Management, Hotel Management
Hi James,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay at Quality Inn Tanglewood. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.
by A traveller
Posted Jun. 8, 2024 on Expedia
Bed kind of hard. Place is really clean. Bathroom showers looked old, but not dirty. Light around sink not bright enough to see. Check in was easy and staff really nice.
Comment from Hotel Management
Jun. 11, 2024 by Guest Relation Management, Hotel Management
Hi Tamra,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be clean and that your check-in experience was smooth. Providing a clean and comfortable environment for our guests is a top priority, and we're pleased that we met your expectations in this regard. We understand that mattress firmness can vary from person to person, and we appreciate your feedback. Additionally, we will take note of your comments about the bathroom lighting and shower appearance to see if there are improvements we can make to enhance the guest experience. Thank you for choosing to stay at Quality Inn Tanglewood, and we hope to welcome you back in the future!
