Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Best location
Publié le 29 juill. 2024 sur HomeAway“Location location location” is not a joke! It was perfect. Located next to Las Rocas Resort and Dive Center, West Bay Beach was just a few minute walk through the resort to West Bay Beach. The resort had a restaurant and bar with a deck overlooking the water. The best part was how quiet our condo location was compared to West Bay Beach. We would go to the beach to snorkel, get massages, hair braided and buy stuff. There was music and people everywhere, but when we’d get back to the condo, it was nice and quiet. No one trying to sell you stuff and no loud music. You could relax by the pool or take a nap in peace. The condo balconies were perfect for morning coffee and watching the sun rise. A pair of macaws would fly over every morning. I have to tell you that Debbie and Conny were wonderful. Our vacation was affected by Hurricane Beryl. We were to arrive on a Tuesday, but United informed us that we we could either get to Roatan on Sunday or Thursday. Well of course we decided on Sunday. Well Debbie told us the condo was not available, as the cleaning crew would not be able to get to it in time. We had to find a place for Sunday and Monday. Debbie was awesome. She gave me the names for three places to contact. Anyway I had rented a Jeep and needed to check in early to drop off luggage and pick up my son and his girlfriend at the airport. Debbie let us check in early. What a lifesaver! Conny met us at the condo and I picked them up on time. We will definitely be back!!
Commentaires de Gestion de l’hôtel
30 juill. 2024 par VrboOwner, Gestion de l’hôtel
Some guests are just a delight to host…your group was one of them!! Thank you for being so amazing to host and taking care of our place as if it was yours. We do hope to see you again!!
par un voyageur
Great week
Publié le 19 juin 2024 sur HomeAwayWe had a great week in Roatán. This was a really nice rental. Literally right on the beach/ocean. Close walk to restaurants. The owner was a great help over the phone before we got there. She helped with suggestions and arranging drivers for us when we needed them to tour the island and get to the rental from the airport. Probably sleeps 8 more comfortably than 9. But there were 9 of us and we knew the arrangements before we got there so no problem. Would definitely stay here again if I returned to Roatán.
Commentaires de Gestion de l’hôtel
19 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for being such great guests. We're happy that you had a great time and I'm sure your grandchildren will remember this trip their entire life. Come back and see us again!!
par un voyageur
Scuba Squad Roatan Dive Trip
Publié le 17 avr. 2024 sur HomeAwayOnly negative, but a big one: misleading posting of three bedrooms with one king bed, two queen beds, two twin beds, love seat futon and a couch futon. Everything correct except the twin beds were actually mats on the floor! Which would have been fine for young kids; but, they were very uncomfortable for adults.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par VrboOwner, Gestion de l’hôtel
I'm sorry that Lance did not make you aware of this. I discussed this with him prior to your arrival to make sure that you knew the difference. VRBO does not have a choice for this type of sleeping so I put it under explanation. I am so sorry that you were uncomfortable. I need to talk with VRBO to see if there is anything else that I can do to remedy this situation. Again, I am sorry for your experience. Thank you Debbie
par un voyageur
NOT AS DESCRIBED
Publié le 24 mars 2024 sur HomeAwayFirst of all let’s begin by saying that all this property manager cares about is money and not maintaining the property. When I reserved the place it was 5 adults and 2 children ages 13 and 16 which when I made the reservation it asked for the ages. Last minute change another adult decided to come which I was ok with because it said it slept 10 and according to the way the bedrooms were put in the description we would have extra beds anyway. Well when we got there the bedrooms were nothing like it was described online. When we called her to question the bedrooms her focus was that we had an extra adult there and we were going to have to pay for this person which we had no problem but then my biggest problem is that my kids had to sleep on the floor on these jail looking mattresses the bed in the top floor feels like you are sleeping on a box spring and the futon the mattress is so thin you could feel the metal frame. There was no water pressure in the house. The owner Debbie attitude is horrible and condescending Conny on the other hand is the middle person and has better communication and responds right away.
Commentaires de Gestion de l’hôtel
25 mars 2024 par VrboOwner, Gestion de l’hôtel
I'm sorry you feel this way. I strive very hard to make sure that all of my guests have a great experience/vacation while staying at my property. Communication is the key to my success with mostly 5 star reviews. Unfortunately, you did not read the "Guest Information" sheet that I sent you, explaining how to answer questions going through customs, what we provide so you know what to get at the grocery store, our check-in/checkout policy, extra guest policy, sleeping arrangements, house rules and much more. I am very thorough with the information that I send so that everyone knows exactly what to expect upon their arrival. If there is ever a problem, it is usually because people did not take the time to read this information.
You clearly broke my house rules by bringing another person without communicating this in advance. I'm sorry that the extra cost for this person upset you enough to make derogatory comments about me and our property (which simply are not true).
The building had a new water pressure pump installed that is less than a year old, so I am not certain why this would have been an issue. I have had many people tell me that the master bedroom king bed is so comfortable, so I guess comfortable mattresses are a matter of opinion and preferences.
Between VRBO and their competitors, since January 2024, I have had the last 5 Reviews rated as 5 Star, which hopefully will tell my future guests that they will actually enjoy their stay with us.
Again, I’m sorry you were not happy with your stay.
par un voyageur
Wonderful l/condo location, beautiful Roatan
Publié le 11 mars 2024 sur HomeAwayBeautiful location, spacious, appeciated the keyless entry and the property manager was very responsive re: questions and trouble shooting. Appreciated the privacy of the location and proximity to the water, but close enough to take a sea taxi to West End. In addition really loved being able to walk on the boardwalk to get to the other Bay area, for beach bars and restaurants. We enoyed swimming and snorkelling to the 2 reefs just in front of the condo, overall excellent for snorkelling and the scuba diving we did. Appreciated the jugs of water and ease of replacement of same, just outside the property. Watch out for the invisable sand fleas, we were bitten pretty bad, until we realized the need to spray our legs down if walking in the sand. The pool was under construction when we where there for the 2 weeks. We look forward to returning in 2 years time and being able to go for a dip. The outdoor shower and hose was great, after coming out of the salt water. Loved that we had the use of a gas bbq, we used this several times. There were 5 of us staying the first week and and 4 of us for the 2nd week, the 3 bedrooms and 3 bathrooms was wonderful to have (2nd floor and 3rd floor).
par un voyageur
Beach on Roatan
Publié le 29 janv. 2024 sur HomeAwayGreat location with amazing view right on the beach. Quite but close to the action of West Bay and West end. Only bad thing was that the pool was out of commission while we were there but really wasn’t a big issue as the beach and ocean are at your door step.
par un voyageur
Great family experience
Publié le 22 déc. 2023 sur HomeAwayWe loved this location that was perfect for our family group
par un voyageur de Fort Collins, Co
Best Host
Publié le 27 nov. 2023 sur HomeAwayThe Villa is located on the beach and a short walk to everything. The sunset from the deck was amazing. Debbie the host was wonderful and really cared about making the vacation easy and enjoyable. This was a perfect place for our family.
par un voyageur
Convenience counts
Publié le 1 juill. 2023 sur HomeAwayThis rental condo was exactly as described and was extremely convenient to all sorts of water activities and restaurants but without the noise. Nice touches — labels on light and fan switches and plenty of basic supplies — made this condo easy to navigate. Owner had nice artwork, books and games — and a wonderful local property manager who was very responsive. We truly enjoyed our stay.
Commentaires de Gestion de l’hôtel
2 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for such a great review. It’s really nice to be validated for the little touches that we do that we feel are helpful and necessary. Our Property Manager is wonderful and we are thrilled that you enjoyed your stay. We would love to see you again in the future.
par un voyageur
Roatan condo
Publié le 17 avr. 2023 sur HomeAwayVery very nice property, great location. The best.
