Note fondée sur 57 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 oct. 2024 sur Expedia
very awsome ocean view from the terrace, nice architecture building with surroundings, staff very attendance and kind, 2 different areas for meal, breakfast in front of the beach lunch & dinner near the main complex. very clean room and has ocean view too. is located one the best place of Roatan between westend and westbay.
Commentaires de Gestion de l’hôtel
21 nov. 2024 par Blue Roatan Resort, Gestion de l’hôtel
Dear Jaeyoung,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the incredible ocean views, the architecture of our resort, and the attentive service from our team. It’s great to know that our dining areas, offering unique settings for breakfast, lunch, and dinner, added to your experience.We are delighted that you appreciated our cleanliness and amenities. It is also wonderful to hear that you enjoyed and took full advantage of our strategic location.Your kind words mean the world to us, and we look forward to welcoming you back for another unforgettable stay.Kind regards,
par un voyageur
Publié le 22 août 2024 sur Expedia
par un voyageur
Publié le 10 août 2024 sur Expedia
My sister in law and I enjoyed our stay at the Blue Roatan Resort! Check in was fast and easy. Customer service was amazing and food was delicious! I will definitely be returning. Thank you for the pleasant hospitality.
Commentaires de Gestion de l’hôtel
12 août 2024 par Blue Roatan Resort, Gestion de l’hôtel
Thank you for your wonderful feedback! We’re thrilled to hear that you and your sister-in-law enjoyed your stay at Blue Roatan Resort. It’s great to know that you found the check-in process smooth, the customer service amazing, and the food delicious.We’re delighted that you plan to return, and we look forward to welcoming you back for another memorable stay. Thank you for choosing us and for your kind words about our hospitality.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Blue Roatan Resort, Gestion de l’hôtel
Thank you very much for your feedback! We are glad to hear that everything was excellent during your stay. Your satisfaction is our greatest reward, and we look forward to the pleasure of welcoming you back very soon.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Blue Roatan Resort, Gestion de l’hôtel
Thank you very much for your feedback! We are glad to hear that everything was excellent during your stay. Your satisfaction is our greatest reward, and we look forward to the pleasure of welcoming you back very soon.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Thanks for your attentions and complementary transportation! Very helpful!
Commentaires de Gestion de l’hôtel
12 août 2024 par Blue Roatan Resort, Gestion de l’hôtel
Thank you for your kind words! We’re delighted to hear that you appreciated our attentions and the complimentary transportation. It’s wonderful to know that it was helpful during your stay.We look forward to welcoming you back soon!
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Todo excelente
Commentaires de Gestion de l’hôtel
12 août 2024 par Blue Roatan Resort, Gestion de l’hôtel
¡Muchas gracias por su comentario! Nos alegra saber que todo fue excelente durante su estancia.
par un voyageur
Publié le 19 juin 2024 sur Expedia
Friendly and accommodating staff! 2 restaurants on the property!
Commentaires de Gestion de l’hôtel
19 juin 2024 par Blue Roatan Resort, Gestion de l’hôtel
Thank you for your kind words! We're delighted to hear that you found our staff friendly and accommodating. We're also glad you enjoyed the convenience of having two restaurants on the property. We look forward to welcoming you back soon!
par un voyageur
Excelente
Publié le 18 juin 2024 sur HotelsTodo excelente, atencion del personal del club de playa super bien.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Blue Roatan Resort, Gestion de l’hôtel
Nos complace enormemente saber que tuvo una excelente experiencia durante su estancia. Agradecemos sus amables palabras y estamos especialmente contentos de que haya recibido una atención sobresaliente por parte de nuestro personal en el club de playa.Su satisfacción es nuestra mayor recompensa y esperamos tener el placer de recibirle nuevamente en el futuro
par un voyageur
Publié le 2 juin 2024 sur Expedia
*Second class customer quality and customer service*
I recently stayed at this hotel with my friend to celebrate a milestone birthday where we intended to stay 5 nights. It was one of the worst experiences in my travels.
When we first checked-in, there was significant back-and-forth, as another couple *just decided* they would not check out of the room assigned to my friend and I. After staying one night in a different room, we were rudely informed that we needed to move a second time to accommodate this other couple. Apparently, the couple changed their minds and wanted the room we were staying in.
We refused to move rooms again, stating we would either stay in our room or leave with a full refund for the remaining nights. Shockingly, without any hesitation, the hotel chose to kick us out, clearly valuing the other customer far more than us. To add insult to injury, not only did they force us to leave, but the team lacked basic knowledge about how to conduct a refund despite working directly with an accountant.
This level of disrespect, incompetence, and unprofessionalism is unacceptable. Do yourself a favor and avoid this hotel because you could be given the second class customer service treatment.
We ended up spending just a little more money and stayed at a place that was significantly nicer, providing more value per dollar. Blue Roatan has no regard for customer service or loyalty. Stay anywhere else if you want to be treated with basic decency.
