Note fondée sur 269 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 nov. 2024
Great hotel, staff was super friendly. From the front desk personnel, lady who ran the bar, and even the security man (Jack) was very kind to me and my girlfriend. I am definitely coming back to the hotel. We are gonna bring friends next time and anyone who wants to come to Roatan i will definitely recommend they book their rooms at Caribe Tesoro.
par un voyageur
Publié le 24 nov. 2024
Our stay at Caribe Tesoro was amazing. Friendly, kind staff, good location (on the beach but away from the hussle and bustle on the beach). E are definitely coming back and even deciding on purchasing one of the Carbe Tesoro rooms. We stayed in the Cayos room. I would definitely recommend it to anyone who wants a nice quiet getaway.
par un voyageur
Publié le 23 août 2024 sur Expedia
The property was nice. Pool area great for kids, shallow water and slides. The food was very reasonable and tasty, the staff at the restaurant area was amazing as well as the security. The worst part of the hotel was the construction being done. It was directly above and around our suite. I was staying for 4 weeks, after week two i couldn't take it any more and asked could they relocate us due to the noise. They tried to put us in a room for two, when we paid for a room for three. I felt like they could have been more accommodating for the inconvenience. They shouldn't rent the rooms in the construction area until they are done working. Other than that i liked my stay well enough
Commentaires de Gestion de l’hôtel
31 août 2024 par Caribe Tesoro management. , Gestion de l’hôtel
Thank you for your review. We apologize for any inconvenience the construction caused you. We are trying to have the building projects done as soon as possible to prevent further discomfort to our guests.
par un voyageur
Publié le 22 août 2024 sur Expedia
Bar service was amazing.
Secondary beds in rooms were basically sleeping on metal.
All service members and employees where very accommodating and friendly
Commentaires de Gestion de l’hôtel
31 août 2024 par Caribe Tesoro management. , Gestion de l’hôtel
Thank you for your review and feedback. We will look into the issue with the bedding asap. Sincerely.
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Caribe Tesoro management. , Gestion de l’hôtel
Thank you for your review.
par un voyageur
Emergency stay
Publié le 9 août 2024 sur HotelsDue to a flight home issue, we needed an extra night on the island, and this was a fine choice. Dinner and sunset on the pier were great, breakfast was also wonderful. Check in was smooth and easy, and everyone was so nice and helpful.
Commentaires de Gestion de l’hôtel
18 août 2024 par CT Team, Gestion de l’hôtel
We are so glad you could stay with us even if the circumstances weren't ideal. Hope to see you again soon!
par un voyageur
Publié le 1 août 2024 sur Expedia
Booked family vacation here because our regular resort we frequently visit was booked with no vacancy. I read expedia reviews and decided to give Caribe Tesoro a try. Unbelievable how the expedia reviews were misleading. The hotel is run down, no concrete driveway our transportation got stuck in the muddy driveway. We got the sirena room, it had 1 queen bed and a double bed that was not a bed. It was a piece of foam on top of two pieces of plywood and hard as wood, my arms, neck and shoulders lost blood circulation as i let my wife and daughter sleep on the queen with stained worn bed linens. The linens were like rags, the coffee machine didn’t brew, the sink was clogged. The safebox was not working and the room key jammed and hard to use as it was attached to a huge piece of wood that you can't put in your pocket. I ordered we were entitled to free breakfast and tried it once but had to throw in trash as we witnessed several flies landing on the plates that were served to us. We were polite said thank you then dumped in trash. I came away not understanding how they price the rooms equivalent to the other more upper end resorts. Some staff were polite and some rude and scary looking. This review is written in the upmost respectful manner and truthful to best of my ability without being derogatory.
Commentaires de Gestion de l’hôtel
5 août 2024 par Caribes Tesoro, Gestion de l’hôtel
Thank you for your feedback - this was a tough one to swallow specifically because Sirena is one of our most loved suites and we have never received this type of feedback. We're sorry that we completely missed the mark for you and are adjusting our policies to ensure only couples book Sirena as the futon is seemingly unfit to count as a bed. We will ensure we take your notes to heart and use them to improve ourselves.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Caribe Tesoro, Gestion de l’hôtel
Thank you so much Gladys! Hope to see you back again soon!
par un voyageur de San Tan Valley
Publié le 18 juill. 2024 sur Expedia
The property was beautiful. I would stay here again. I would just suggest stopping the construction in the evening and at night. Also, clean the pool water better or leave a net for the customers to get bugs and things out of the pool. We also scheduled to have a ride pick us up at the airport upon arrival and no one showed up.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Caribe Tesoro Team, Gestion de l’hôtel
Hi Dana,Thanks for your feedback and we will take this into account. We're hoping to complete construction ASAP so that our guests are no longer disturbed, so we sometimes have noise at odd hours. We apologize for that inconvenience and will do better.
par un voyageur
Publié le 9 juill. 2024 sur Expedia
The staff and beautiful courtyard garden really make this resort the best place to stay in West Bay, Roatan. In particular, I would like to warmly thank Tricia at the front desk for being so caring and wonderful to me! Also, Cindy at the morning breakfast creates such a welcome and friendly environment with the music and sunny smiles! Everyone works so hard on behalf of the resort...They are truly deserving of high fives!! Thanks Again Everyone :-)!
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Caribe Tesoro Team, Gestion de l’hôtel
Love to hear this Vicki! Hope to see you again soon
