Note fondée sur 104 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
Everything was great and a safe place to be
Commentaires de Gestion de l’hôtel
12 août 2024 par RYC staff, Gestion de l’hôtel
Thank you Alfredo for your positive review. It was our pleasure having you stay with us. Come back and see us soon.Best Regards
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 août 2024 par RYC staff, Gestion de l’hôtel
Thank you for your review of our services and accommodations. We appreciate all feedback from our guests. We are pleased that your stay was great and hope you come back again soon.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Room was spacious and clean. Bed and pillows were very comfortable. The property is NOT located on the water which I didn’t realize til l we got there. (I assumed it was, due to the name…) Breakfast was very generous. You simply ordered off the menu. The only negative thing was that our room was inundated with a POWERFUL fragrance (room freshener?) that caused me to sneeze and get itchy but it eventually dissipated. It was a $25 ride from the ferry and a $40 to the airport. Pool was nice and warm.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par RYC, Gestion de l’hôtel
It was a pleasure having you stay with us and we hope to welcome you back soon.Thank you for mentioning the issue with the air freshener in your room. We will address this with our Housekeeping team. We appreciate and take all feedback into consideration to better our services.Best Regards,
par un voyageur de kissimmee
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par RYC staff, Gestion de l’hôtel
Thank you Juan for your stay with RYC Hotel. We hope to have the pleasure to host you again soon.Best Regards
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par RYC, Gestion de l’hôtel
Thank you so much for sharing your feedback with us and others. We hope to be able to host your stay to Roatan again soon.Best Regards
par un voyageur de HALEDON
Publié le 20 juill. 2024
Commentaires de Gestion de l’hôtel
11 août 2024 par RYC staff, Gestion de l’hôtel
Thank you for staying with RYC. It was our absolute pleasure having you with us. Hope to have you back soon.Best Regards
par un voyageur
Publié le 19 juill. 2024 sur Expedia
I had an issue with the water supply in my stay. Plus, I had to request the staff for shampoo and soap because There was not any in the room when I arrived
Commentaires de Gestion de l’hôtel
20 juill. 2024 par RYC, Gestion de l’hôtel
Greetings Kevin. Thank you for your feedback, we appreciate and encourage our guest to share their opinions and experiences with us and others. We take everyone's opinions and suggestions into consideration as it points out where we need to focus our improvements. After receiving your review I did some digging and found that indeed your water supply was shut of for a short period of time. The reason for this was the main water line that supplies water to the entire hotel and Dive Shop had irrupted, and staff had to take quick actions to rectify this by closing the valve to the building where your room was located. We apologize that you weren't informed of the issue by staff. Please accept our sincere apologies for the inconvenience. And please allow us to make it up to you by giving you a complimentary guided snorkel when you stay with us again. Once again, please accept our sincerest apologies for the inconvenience. We hope that this incident will not mar your overall experience at our hotel and that you come visit us again soon.
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 août 2024 par RYC staff, Gestion de l’hôtel
Thank you for your review. We appreciate it so much. Thank you for choosing RYC and we hope to be able to be at your service again very soon!
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par RYC, Gestion de l’hôtel
Thank you for your kind feedback. We appreciate all our guests and encourage them to share their experiences with others. We hope to be able to host your stay to Roatan again soon.Best regards,RYC
par un voyageur
Publié le 30 juin 2024 sur Hotels
Need comming pool infinity pool project urgently
Commentaires de Gestion de l’hôtel
1 juill. 2024 par RYC, Gestion de l’hôtel
Thank you for your kind and honest review. We value our guests feedback.
