Note fondée sur 891 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
26 juill. 2023 par Infinity Bay Spa & Beach Resort Staff, Gestion de l’hôtel
Dear Frederic,Thank you for staying with us Infinity Bay, and for taking the time to provide us with your feedfack,which is most appreciated!We are looking forward to hosting you as our guest again in the near future!
par un voyageur
Publié le 22 oct. 2024
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Infinity Bay Resort, Gestion de l’hôtel
Dear Leandra,Thank you for staying at Infinity Bay Resort! We appreciate your rating for us.
par un voyageur
Publié le 22 août 2024
Commentaires de Gestion de l’hôtel
23 août 2024 par Infinity Bay Spa & Beach Resort , Gestion de l’hôtel
Dear Elma,Thank you for staying at Infinity Bay Resort! Your rating is much appreciated. Thank you for taking the time.
par un voyageur
Publié le 14 août 2024 sur Expedia
The check in process is absolutely horrible. We walked in on a Monday evening, they were dead and after we booked our room even though they have rooms available they made us wait atleast an hour and a half for the room. They said had to clean the room and also then be inspected. If you have rooms availble doesnt this mean they are clean.
I was not happy with this since my husband was not feeling well.
The pool is hot during the day and not fun, but in the evening it feels nice. They should not heat the pool.
Food was good and the drinks were good.
A bit pricey for what you get.
Commentaires de Gestion de l’hôtel
15 août 2024 par Infinity Bay Spa & Beach Resort , Gestion de l’hôtel
Dear Kristi,Thank you for staying at Infinity Bay Resort! We regret to see that your experience was not up to your expectations, and we thank you for your feedback and rating, as they help us implement corrective meassures to improve the quality of ou service.
par un voyageur
Publié le 13 août 2024 sur Expedia
Awesome facility and staff.
Commentaires de Gestion de l’hôtel
13 août 2024 par Infinity Bay Spa & Beach Resort , Gestion de l’hôtel
Dear David,Thank you for staying at Infinity Bay Resort! We greatly appreciate your rating and feedback about your experience during your stay with us.
par un voyageur
Publié le 12 août 2024 sur Expedia
Will definitely be going back. 10 stars
Commentaires de Gestion de l’hôtel
13 août 2024 par Infinity Bay Spa & Beach Resort , Gestion de l’hôtel
Dear Jewan,Thank you for staying at Infinity Bay Resort! We are delighted to see you had an excellent time during your stay with us. Your feedback and rating are much appreciated. Looking forward to hosting you as our guest again soon!
par un voyageur
Publié le 11 août 2024 sur Expedia
Beautiful beach access with nice snorkeling. Pool was fantastic. Food was excellent. Everything was clean. Staff helpful and friendly.
Commentaires de Gestion de l’hôtel
12 août 2024 par Infinity Bay Spa & Beach Resort , Gestion de l’hôtel
Dear Timothy,Thank you for staying at Infinity Bay Resort! We are delighted to see you had an excellent time during your stay, and we thank you for your kind words of praise for our staff and services.We look forward to hosting you as our guest again soon!
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Infinity Bay Spa & Beach Resort , Gestion de l’hôtel
Dear Latoya,Thank you for staying at Infinity Bay Resort! Your rating for us about your experience during your stay is greatly apprecciated. Thank you for taking the time.
par un voyageur
Nice PLace, Not Clear Pricing
Publié le 6 août 2024 sur HotelsPlace was nice and would consider staying here again. Be sure you check closely the cost / person when booking... casue when you arrive they will charge you extra for additional person, even if the hotel room says its for X number of people. Typically when i book a suite i assume 3 people can stay at that price- not the case. So be sure you check the pricing per person.
Commentaires de Gestion de l’hôtel
6 août 2024 par Infinity Bay Spa & Beach Resort , Gestion de l’hôtel
Dear Shirley,Thank you for staying at Infinity Bay Resort! We very much appreciate your input and feedback. Thank you for taking the time to provide a rating of your experience during your stay with us.
par un voyageur
Publié le 5 août 2024 sur Expedia
I absolutely loved the resort and the area. Unfortunately the reason why I gave my rating is because the front reception staff was terrible, our refrigerator water and ice machine was broken throughout our whole stay. We were promised it would get fixed same day we placed the request and a week later it was never fixed. One of the staff told us that they would send over a gallon of water as courtesy for the inconvenience but we never received it when we went to ask for it we were informed that they don’t give free water. We had to complain 9 times regarding fixing the fridge and it was never fixed. The poor customer service only applies to the front reception area that seemed like it was an inconvenience when they were asked a question, constantly on their cell phones . The bar staff and waiters were super accommodating and nice. For the amount we paid I would expect friendlier better trained staff.
Commentaires de Gestion de l’hôtel
5 août 2024 par Infinity Bay Spa & Beach Resort , Gestion de l’hôtel
Dear Mayra,Thank you for staying at Infinity Bay Resort! We regret to see you had this experience during your stay, and thank you for your feedback and rating; it will help us take corrective actions to improve our service.
