Note fondée sur 293 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Expedia
The Robertson Hotel provides a unique experience of how a hotel visit would have been in the early 20th century. It includes creature comforts we expect today. Our breakfast was delicious. We regret we did not stay longer in order to really relax. The building and the gardens are amazing.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Monica , Gestion de l’hôtel
We couldn’t agree more, Annette – our Hotel truly offers a unique experience with its timeless charm. If you are interested, we host “Murder Mystery” events that feel straight out of an Agatha Christie novel and they are always a hit with out guests. We are also known for our breakfast and next time you visit, be sure to try our restaurant, as it gets rave reviews.Our gardens, with their lush greenery and vibrant flowers, provide a peaceful escape. Thank you again.
par un voyageur
Publié le 29 sept. 2024 sur Wotif
The Stay was good , parking was okay , the shower was very very hot and took a bit to adjust as taps were quite sensitive. Bed was a bit uncomfortable. Room was clean and tidy, bathroom was lovely in our queen room. Bar area was nice, really like the fireplaces. Staff were lovely and helpful. A big old Hotel with charm.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Monica, Gestion de l’hôtel
Thank you Lucy. We are delighted you appreciate the charm of our 100 year old Hotel. Our grand fireplaces are positioned throughout the ground floor for all our guests to enjoy and are position in the bar, lounge, dining and wedding areas. We are glad you found our staff attentive and helpful as it is their goal to provide exceptional service with a warm and inviting smile. Our art-deco ensuites offer a touch of sophistication and we are pleased that they enhanced your stay.
par un voyageur
Publié le 4 août 2024 sur Wotif
Beautiful heritage hotel with stunning interior and great ambience located on beautiful grounds with forests, animals and gardens. Perfect for nice quiet getaways
Commentaires de Gestion de l’hôtel
17 août 2024 par Monica, Gestion de l’hôtel
Anvara, we totally agree that our Hotel is filled with history, a stunning interior and an old world ambience, which is the perfect place for a quiet getaway. We look forward to welcoming you in the near future to experience another relaxing time with us.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Monica , Gestion de l’hôtel
Thank you for staying with us Maureen.
par un voyageur
Publié le 21 juill. 2024 sur Lastminute
No food service in the evening for guests staying for the night after Xmas in July lunch. No notice was given relating to this so it was most inconvenient and very disappointing
Commentaires de Gestion de l’hôtel
17 août 2024 par Monica , Gestion de l’hôtel
Barry, this has recently come to my attention and am truly sorry for the misunderstanding and the inconvenience it has caused you. Each year and throughout the month of July, we celebrate Christmas in July and are known to have numerous return guest for this festive event.We are pleased that we were able to organise a charcuterie platter for you. However, we are a little perplexed, as all guests are contacted prior to arriving with a welcome / courtesy call from the Hotel. You were contacted on the 16 July 2024 and we indicated that we only had a menu for Christmas in July on that evening, therefore, no other options were available. You noted that as you were catching up with family for lunch, you were not sure of your dinner arrangement and did not want to commit to dinner for Christmas in July.We feel that there may have been a misunderstanding. All our information regarding dining is on our website and you would have received a link to our digital compendium upon booking your accommodation, which notes all our dining options, services and events.
par un voyageur
Publié le 21 juill. 2024 sur Wotif
Rooms clean. Food was great at night and breakfast would have been fantastic if there had been a plate warmer. Food was stone cold by the time we got to our table but the food itself was great 👍
Commentaires de Gestion de l’hôtel
17 août 2024 par Monica, Gestion de l’hôtel
If the food was ‘stone’ cold we must apologise, however we are mystified of this actually happening. Our breakfast buffet selection is heated continuously to ensure it is hot and appetising when guests help themselves. The walk from our buffet room to the breakfast area would possibly take 15 seconds, therefore we can not understand how our food was ‘stone’ cold.
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Fantastic and well run Xmas in July event, including a bagpiper and Santa, the friendliest of staff. Rooms are a little tired but very clean with comfortable beds. Would highly recommend.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Monica , Gestion de l’hôtel
Thanks Victoria,Christmas in July is one of our Hotel’s signature events and we are delighted that guests return year after year. We make every effort to bring some festive cheer, with Santa often making an appearance and a bagpiper adding a unique touch to the atmosphere. We are thrilled that you found our staff friendly and welcoming – they love this time of year as much as our guests do. We look forward to welcoming you back next year.
par un voyageur
Publié le 11 juill. 2024 sur Wotif
The old world charm and comfort of rooms and the cozy fireplaces and nooks to drink and chat and dine.
Commentaires de Gestion de l’hôtel
17 août 2024 par Monica , Gestion de l’hôtel
Daniela, thank you for taking the time to point out some of our favourite attributes that The Robertson Hotel has to offer.We love our cosy fireplaces and nooks that are a favourite with guests when they relax with friends and family.
par un voyageur
Publié le 8 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
17 août 2024 par Monica , Gestion de l’hôtel
Thank you for staying with us Michelle.
par un voyageur
Publié le 30 juin 2024 sur Expedia
Our initial room had no toilet or bathroom then the second room was tiny had no storage whatsoever, not a single drawer or cupboard! Nowhere to put toiletries in the bathroom and the cold water supply so impossible to have a shower. Also no lift so moving luggage up 3 floors was very hard.
Commentaires de Gestion de l’hôtel
17 août 2024 par Monica , Gestion de l’hôtel
Teni, we are somewhat perplexed by your comments and would like to clarify what actually happened during your stay with us. We try very hard to be as accommodating as possible for our guests.Firstly, you had previously stayed with us and therefore would have known that our grand Hotel does not have lifts. On that occasion you booked accommodation for a King Deluxe Room that has its own art-deco ensuite. On this weekend you opted for the budget room, which is our Standard Double Room with Shared Bathroom, also known as a Heritage Room. Expedia clearly notes these particular rooms do not have a private ensuite and instead have shared bathrooms, which is reflected in the pricing. We do not select the room that guests choose to stay in, that is entirely up to the guest and their budget. Added to this, upon your immediate complaint to front desk regarding your room, we promptly offered a heavily discounted upgrade to a standard King Room with an ensuite.While we understand that luggage can be heavy and difficult to carry, we are always happy to assist our guests. It is important to note that our staff carried and moved your luggage up the stairs – not once, but twice. Therefore you did not need to carry or move any luggage yourself. We also want to mention that your larger bag weighed well over 30 kg for your stay of one night. This weight exceeds the safe working limit of 23 kg, but we made accommodations for you, nonetheless.We would like to stress the importance of being honest and accurate when writing a review and for this reason we see no need to address your other comments further.
