Note fondée sur 884 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juin 2024
100/100 on staff service and our room!our room was spotless and very comfy! Only downfall… there is on.y a fridge in the room. You must ask for anything else.
8/10 for food prices (sticker shock)
7/10 for the pool area. No staff at the tiki bar and the skimmer wasn’t working. Pool dirty amd way too cold to enjoy. Other guests had asked fo the staff to fix the skimmer earlier but nothing done.
If you like to gamble, the horseshoe is the best place of the two properties.
Well worth the price we paid for 3 days!
Commentaires de Gestion de l’hôtel
24 juin 2024 par a, Gestion de l’hôtel
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay!We hope to see you again very soon.SincerelyManagement Team
par un voyageur
Publié le 21 juin 2024
Hotel staff was 100/10!!
Our room was clean, spacious, and we felt like we were VIP’s during our stay.
During our visit, the pool skimmer was not working so it was a bit dirty.
The gym is a small room with good basic equipment.
Restaurant costs gave us sticker shock, and most of both properties cost around the same.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Hotel Management, Gestion de l’hôtel
Sharyn, thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. We will share your feedback with the Leaders. Thanks,
par un voyageur
Publié le 8 juin 2024
Commentaires de Gestion de l’hôtel
9 juin 2024 par Hotel Management, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur de OFallon
Publié le 14 avr. 2024
Room was not ready when checking in. No hot water, ice machine did not work on the assigned floor.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par a, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please always feel free to speak to someone in management. We love to correct any dissatisfaction before you leave to insure a great experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Management Team
par un voyageur
Publié le 30 mars 2024 sur Expedia
I liked the parking and convenience of the parking all other things were not okay ! I asked the manager for the discount rate for the 7 day stay and they didn’t they overcharged me !!!
Commentaires de Gestion de l’hôtel
1 avr. 2024 par a, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to review and rate our hotel and casino. While we wish you had a better experience, we truly appreciate your feedback regarding your payment, your comments have been shared with our hotel operations team so that we can resolve this issue.Despite this negative experience, we hope that the next time you visit Tunica you'll stay with us again and give us the opportunity to earn your trust back.SincerelyManagement Team
par un voyageur
Publié le 29 mars 2024 sur Expedia
Great experience
Commentaires de Gestion de l’hôtel
29 mars 2024 par a, Gestion de l’hôtel
Thank you for the great review of our hotel and casino! We are delighted that you had a positive experience and would return to stay with us again! We look forward to welcoming you upon your return.Sincerely,Management Team
par un voyageur
Nightmare at Horseshoe Tunica
Publié le 28 mars 2024 sur HotelsGave us a room that someone was already in. Got no apology just asked if we wanted to upgrade.
We were on the second floor. Lots of meeting rooms. Did not feel safe walking to the room. Creepy
Floor is uneven causing me to face plant.
Over it was dirty, old and outdated.
Desk clerk was rude.
Feel like something wasn’t right about getting a room that was occupied. The person (a lady) was not shocked. When went down to the desk, the first question asked was did we want an upgrade for 35.00. Wondering if that is a game to get more money. Something wasn’t right
Commentaires de Gestion de l’hôtel
29 mars 2024 par a, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please always feel free to speak to someone in management. We love to correct any dissatisfaction before you leave to insure a great experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Management Team
par un voyageur
Publié le 28 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 mars 2024 par a, Gestion de l’hôtel
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay!We hope to see you again very soon.SincerelyManagement Team
par un voyageur
Publié le 28 mars 2024 sur Expedia
The employees were wonderful
Commentaires de Gestion de l’hôtel
29 mars 2024 par a, Gestion de l’hôtel
Thank you for the great review of our hotel.
par un voyageur
Publié le 26 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mars 2024 par a, Gestion de l’hôtel
Thank you for the great review of our hotel.
