Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2023 par John, Gestion de l’hôtel
Dear Alain,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing
par un voyageur
Publié le 12 oct. 2024
par un voyageur
Worn out hotel
Publié le 5 août 2024 sur HotelsRun down and old. Wallpaper peeling, curtains part way off rod, something slung on wall that looked like glue. Very small tv, bed was horrible. Hardly no one was in hotel which is understandable, but we were put on 4th floor, at the far far end of hall. As far away as you can get from the casino. Never again. Front desk ladies were the only thing good about the whole experience.
Commentaires de Gestion de l’hôtel
5 août 2024 par -IP, Gestion de l’hôtel
We are sorry that we fell short of your expectations. We value your feedback and would like to make things right. Please feel free to reach out to us via our official website so that we can assist you in any way we can. We're here to help!
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par -IP, Gestion de l’hôtel
Thanks for taking the time to leave us a rating. We're glad to see that you had a great experience during your recent visit.
par un voyageur
Publié le 2 août 2024 sur Expedia
The hotel lobby was okay but my room in particular was not up to par.
The room had a musty moldy smell from walking in the door and the bedding was damp like it was some type of moisture in the room as well as the floor was wet or had been wet. I was awaken on my checkout date early morning by a lot of ants in my bed biting my legs and on the furniture in the room as well as in the bathroom.
Commentaires de Gestion de l’hôtel
3 août 2024 par John, Gestion de l’hôtel
Dear Channa,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
29 juill. 2024 par John, Gestion de l’hôtel
We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par -STT, Gestion de l’hôtel
Thank you for the rating. It's always our goal to provide five-star experiences in every interaction during our guests' visits. If you have feedback on how we can improve, please reach out to us directly through our property website.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The AC didn't work in our room and we had to ask twice to get someone to come fix it. They got a man to work on the AC but he didn't get the problem fixed so it was hot in the room and hard to get any sleep because of the temperature of the room. We were never offered a different room either and we wasn't offered a credit on our room for the inconvenience of having to stay in a hot room. The food in the dining areas were either over cooked or under cooked and the check in staff at the hotel were rude.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par John, Gestion de l’hôtel
Dear Beverly,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing
par un voyageur
Refund
Publié le 27 juill. 2024 sur HotelsWe had a room reserved at Sam’s Town in Tunica Mississippi. We checked in at 3. room number was 4418 . July 26 for one night. Itenary # 72880217974209 We could not stay in room because of filth. Also mold smell and weed smell. See following pictures. We are an older couple with some health issues. Please see following photos. I have never experienced a hotel room in my life. Since we were driving all night to get to Sams Town we slept in our truck so we could head out in morning. Ian asking for a complete refund. My phone number is 6364855815 if you have any questions. Thank you
Commentaires de Gestion de l’hôtel
29 juill. 2024 par John, Gestion de l’hôtel
Dear Steve,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. Our hotel manager will be contacting you in regards to your issues.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par John, Gestion de l’hôtel
We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing
