Note fondée sur 335 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Harker Heights
Publié le 4 oct. 2024 sur Expedia
It’s just the the hallways were the rooms are at looks very old and stinky ..but the rooms and bed is so so good
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jonathan,Thank you for staying with us. We're pleased to hear that you enjoyed the rooms and found the beds comfortable. However, we apologize for the condition of the hallways. Your comments about the outdated and unpleasant odors are valuable, and we will certainly address them with our team as we work to enhance the overall guest experience. We hope to see you again soon for an even better stay.Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mark,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Linda,Thank you for rating your experience with us. We're pleased to hear that you had a positive stay overall. We appreciate your feedback and hope to have the opportunity to serve you again in the future and earn that extra 2 points to make it a perfect 10.Sincerely, Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
I waited while Tammy was talking to a new hire about his days off. The new hire had suggested that I be served first before they finished up their conversation. She looked at me, then continued to talk to the new hire. Tammy said that she gets off in an hour. I think your motel could benefit from the new hire.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us. We apologize for the delay you encountered and appreciate your feedback regarding Tammy’s interaction with the new hire. We’re always looking to improve our service, and your insights will help us in training our staff better. We hope to provide you with a smoother experience during your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Laura,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Patricia,Thank you for your outstanding review and perfect rating! We're thrilled to know you had such a positive experience during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The front Area looks good
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Elizabeth,Thank you for your feedback. We’re glad to hear that you found the front area of the property to be appealing. We hope the rest of your stay was also enjoyable, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
The bathroom mirrors were dirty. There was avstain on the bed spread. The room smelled damp. The room size was big, roomy.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Xavier, Front Office Supervisor, Gestion de l’hôtel
Thank you for taking the time to leave us your opinion. We're sorry to hear about the dirty aspects of the room. We will have a meeting and remind our housekeepers to keep a look out for these things. But otherwise, we're glad you enjoyed yourselves! Please come again if you find yourself in the area.
par un voyageur de Indianapolis
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 déc. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Marlene,Thank you so much for the 5 out of 5 rating! We’re thrilled that your stay met your expectations and appreciate you taking the time to rate us. Our team works hard to create a positive experience for each guest, and it’s wonderful to see that reflected in your score. We hope to welcome you back again soon for another exceptional stay!Sincerely, Hotel Manager
