Note fondée sur 441 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Excited to stay but when wanting to enjoy the pool area as well as spa it was caution taped off and area was trashed. When asking the front desk about this he acted as if unaware then stated oh well let me check with maintenance to see if it was cleaned. Stated there was an unattended youth had an accident there. The air conditioner was blowing and it was filled with clothes and garbage.
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Davis, Gestion de l’hôtel
Hi Rocio,Thank you for your review and your business, your feedback is important to us. I am sorry to hear that you had a bad experience with our pool area being uncleaned. I will make sure that we get a protocol put in place moving forward so that this doesn't continue to happen. Thank you for bringing this to our attention!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Upon checking in, i paid to upgrade our room. Later on in the evening, as our children were sleeping, our toilet began to flood for no apparent reason. We had to wait until the next morning for maintenance to snake the pipe. Didnt make a big deal about it. Proceeded to try to just go to bed, to realize that our bed was either just completely worn out or broken. With our children sleeping already, we tried to get some sleep. There were notes taken on our room both the night before and the following morning for management. After only getting 3 hrs of sleep because the weight of my wife, who is half my size (125 lbs), was causing the mattress to sink so much that it was actually pulling me towards her. We did try to switch sides but that side of the bed provided absolutely no support to my body. I requested a refund the morning after at which time i was told i needed to contact expedia. I contacted expedia just for expedia to tell me that the hotel needed to confirm everything. Management then tried to say that the bed wasnt like that before we stayed there. Which couldnt have been further from the truth.
Im not sure if they truly believed that i would be somebody to just accept that crap based off appearance or if they truly think that they're smarter than me as they attempted to spin accountability around. I hold a near doctorate in business, run the analytics department for my company, and have 20 years of business experience.
This was poor business. Simply put.
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Davis, Gestion de l’hôtel
Good morning, Aaron,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or confusion regarding the discount process. We always aim to provide our guests with the best possible service, and we regret that we were unable to meet your expectations on this occasion.When you spoke with our General Manager and myself at the Front Desk, we applied a discount to your reservation for the inconveniences we had spoken of, but we told you that pending investigation of the room, we would reach out if we felt more of a discount was due. We did not find any issues with the room during the investigation and felt this did not warrant a deeper discount than was provided.I understand that this can be frustrating, but we'd love to invite you back to stay with us again if you're interested and willing to do so.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Davis, Gestion de l’hôtel
Good morning ashraf,Thank you for your review and your business, your feedback is important to us. We are so glad to hear that you enjoyed your stay with us. We hope to see you back again!
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Davis, Gestion de l’hôtel
Good morning Carolina,Thank you for your review and your business, your feedback is important to us. We are so glad to hear that you enjoyed your stay with us, and we hope to see you back again in the future.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Awesome Guest Services and a great stay.
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Davis, Gestion de l’hôtel
Good morning Aaron,Thank you for your review and your business, your feedback is important to us. We are so glad to hear that you enjoyed your stay with us and our guest service representatives. We hope to see you back again soon!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Meh
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Davis, Gestion de l’hôtel
Good morning Jesus,Thank you for your business and your review. We appreciate your feedback. I'm sorry to hear that you felt your stay with us was meh. I hope you'll come back to visit us again and give us another chance at a great experience.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Thank you
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Davis, Gestion de l’hôtel
Good morning annette,Thank you for your review and your business, your feedback is important to us. We are glad to hear that you had a good stay with us. We hope to see you back soon!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Davis, Gestion de l’hôtel
Hi Tyler Anthony,Thank you for your review and your business, your feedback is important to us. I am so glad to hear that you had a good stay with us, and we hope to see you back again soon!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
had a great stay
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Davis, Gestion de l’hôtel
Good morning Teri,Thank you for your business and your review, your feedback is important to us. We are so glad to hear that you had a great stay with us. We can't wait to see you back!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
We booked this while traveling with our kids to attend a funeral. The pool would have been great, but there was a birthday party and a softball team/teams. So the pool was not really safe for the our smaller children as those folks were un there living it up. Also the poolside rooms felt really damp inside, so be prepared for that if you request a poolside room, i doubt there is much a hotel could do about that.
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Davis, Gestion de l’hôtel
Good morning Justin,Thank you for your review and your business, your feedback is important to us. I'm sorry to hear that you experienced difficulties with your stay with us while here for a funeral. Our weekends here tend to be quite a bit busier as our pool is a main attractant for out hotel. We do offer staffing on site for our pool area and hallways in case we need to tend to some out of control or rowdy kiddos. I hope you were able to request a different room from our front desk staff to help with the damp issue you experienced. We hope that you'll visit us again sometime and give us another opportunity at a superior experience.
