Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Chambre avec bonnes commodités.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Comfort Suites Staff, Gestion de l’hôtel
Thank you.
par un voyageur
Publié le 2 janv. 2024 sur Expedia
J'ai commandé des serviettes supplémentaires à l'accueil mais ils n'ont jamais été livrés.
Leur petit-déjeuner terminais à 9h du matin et nous sommes arrivés à 8h50 dans la cuisine et les employés nous ont pressés pour rapidement quitter les lieux et ont même débranché les prises des machines pour nous éviter de les utiliser.
par un voyageur de NChili
Publié le 2 déc. 2024
👍
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Comfort Suites Staff, Gestion de l’hôtel
Dear Samuel, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Rochester Henrietta University Area. As a Choice Privileges Gold member you are truly valued. Your feedback regarding your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
par un voyageur
Publié le 22 oct. 2024
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Comfort Suites Staff, Gestion de l’hôtel
Dear Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Rochester Henrietta University Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with room cleanliness. Your satisfaction is very important to us as We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
par un voyageur
Publié le 21 oct. 2024
Hotel is in need of some good renovations…very dated compared to other hotels in area. It served its need but carpets, beds, bathrooms all look very old and worn. Would not be my choice in future if I can help it. Pictures make it look much nicer than it is.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Comfort Suites Staff, Gestion de l’hôtel
Dear Rebecca, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Rochester Henrietta University Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the condition of the hotel our satisfaction is very important to us as a We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
par un voyageur
Publié le 12 oct. 2024 sur Expedia
No coffee in the morning, minor TV issues. OK not great
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Comfort Suites Staff, Gestion de l’hôtel
Dear John, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Rochester Henrietta University Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Bad
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Comfort Suites Staff, Gestion de l’hôtel
Dear Rose, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Rochester Henrietta University Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Comfort Suites Staff, Gestion de l’hôtel
Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Rochester Henrietta University Area. On behalf of our entire team, I would like to say thank you. Your satisfaction is important to us We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Felt more like a cheap motel. Things were old and not the cleanest
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Comfort Suites Staff, Gestion de l’hôtel
Dear Bridget, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Rochester Henrietta University Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The staff was trying their best to make things run smoothly but they needed more support. The breakfast area wasn’t appropriately stocked, there was no milk and no coffee. The cream was spoiled and there seemed to be a few staff trying to do everything. The elevator was out of order as was the ice machine.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Comfort Suites Staff, Gestion de l’hôtel
Dear Susan, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Rochester Henrietta University Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
