Note fondée sur 178 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
Hotel was very clean. Person checking us in was very nice as well as people working at Bistro. Always saw workers cleaning up. Bistro prices and market prices were a little high ( as everywhere lately.) A lot of the choices had either avocado mash or garlic aioli on them. When you’re eating prior to a concert or business meeting you don’t want those things for obvious reasons. Only issue we had was with shuttle service which we had clarified when checking in that we needed a shuttle to a venue and afterward to get back. We were assured there would be no problem at all. We got shuttle to auditorium and were told to just call when done if they were not there already to return us. When we were done and no one was there we called hotel and were told the shuttle driver had left due to an emergency. No offer of having someone else come get us. Woman on phone said we could call an Uber! We are in our mid to late 60’s, are not familiar with the area and have never used Uber. We ended up walking back to hotel by luckily having a phone with gps. It was only about 7 blocks but we had no idea of the area safety and were not in a position to walk fast as I have a bad knee. My husband is disabled. By time of our return my knee was in extreme pain. I understand emergencies can happen but to not have a back up plan in those cases is not acceptable. If anything the hotel should have called an Uber or taxi to pick us up and cover the charge since they said there would be no issue.
Commentaires de Gestion de l’hôtel
28 août 2024 par Rich C., Gestion de l’hôtel
Thank you for your detailed review and for acknowledging our clean facilities and friendly staff. We’re glad you enjoyed your experience with our team and the Bistro, though we appreciate your feedback about the menu options and pricing.We sincerely apologize for the issues you encountered with the shuttle service. We understand how stressful and frustrating this situation must have been, especially considering your unfamiliarity with the area and mobility challenges. You’re absolutely right that we should have had a backup plan in place to ensure your safe return to the hotel, and we regret that we didn’t meet your expectations in this regard.Your comments are invaluable, and we’ll be addressing this internally to prevent such occurrences in the future. We hope you’ll consider staying with us again, so we have the opportunity to provide you with a seamless and comfortable experience. Thank you for bringing this to our attention.
par un voyageur de BENNINGTON
Publié le 10 août 2024 sur Expedia
EVERYTHING WAS GOOD, EXCEPT THAT PARKING MAY BE A PROBLEM. THERE IS LIMITED PARKING SPACES. I WAS LUCKY TO FIND A PARKING SPACE AND DARE NOT TO LEAVE THE PREMISE BECAUSE I DID NOT WANT TO LOOSE THE PARKING SPACE.
Commentaires de Gestion de l’hôtel
28 août 2024 par Rich C., Gestion de l’hôtel
Thank you for your fantastic review! We're delighted to hear that everything met your expectations during your stay. We apologize for the limited parking situation and understand how that could be a concern. We're glad you were able to find a space, and we appreciate your feedback as it helps us identify areas for improvement. We hope to welcome you back soon and provide an even better experience!
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Rich C., Gestion de l’hôtel
Thank you for your 10 out of 10 rating! We appreciate your positive feedback, and we're pleased to know that you had a great experience during your stay with us. If you have any specific comments or suggestions to share to make your next visit even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to serving you again in the future.
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Rich C., Gestion de l’hôtel
Thank you for your 5 out of 5 rating! We appreciate your positive feedback, and we're pleased to know that you had a great experience during your stay with us. If you have any specific comments or suggestions to share to make your next visit even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to serving you again in the future.
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Rich C., Gestion de l’hôtel
We're sorry to hear that your stay did not meet your expectations. Your feedback is valuable to us, and we'd like to understand more about your experience to address any issues. If you have any specific concerns or suggestions, please feel free to share them. Thank you for your feedback.
par un voyageur de Northampton
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Rich C., Gestion de l’hôtel
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have you stay with us again in the future. Thanks again!
par un voyageur
Publié le 15 juill. 2024 sur Expedia
I wouI have already sent the GM of the property my discontentment with my stay.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Rich C., Gestion de l’hôtel
Thank you for your feedback and rating. We’re sorry to hear that your stay was not satisfactory and that you’ve already expressed your discontentment to the General Manager.We take all feedback seriously and strive to improve our services and facilities based on our guests' experiences. If there's anything specific you would like to share or suggest, please feel free to let us know. We hope you'll consider giving us another chance in the future to provide a better experience.
par un voyageur
Publié le 15 juill. 2024 sur Hotels
we received great customer service at the desk. The room was clean and spacious.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Rich C., Gestion de l’hôtel
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Rich C., Gestion de l’hôtel
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Property was clean. The staff were friendly and helpful. Many dining choices in walking distance
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Rich C., Gestion de l’hôtel
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you found the staff to be friendly and the hotel clean. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!
