Note fondée sur 186 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par RIch C., Gestion de l’hôtel
Thank you for your 5 out of 5 rating! We appreciate your positive feedback, and we're pleased to know that you had a great experience during your stay with us. If you have any specific comments or suggestions to share to make your next visit even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to serving you again in the future.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Great staff, very helpful
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Rich C., Gestion de l’hôtel
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have you stay with us again in the future. Thanks again!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Rich C., Gestion de l’hôtel
Thank you for your 5 out of 5 rating! We appreciate your positive feedback, and we're pleased to know that you had a great experience during your stay with us. If you have any specific comments or suggestions to share to make your next visit even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to serving you again in the future.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Had a great time. Friendly staff and clean property
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Rich C., Gestion de l’hôtel
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have you stay with us again in the future. Thanks again!
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Beautiful facility all around.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Rich C., Gestion de l’hôtel
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have you stay with us again in the future. Thanks again!
par un voyageur de Elmira
Publié le 15 sept. 2024 sur Expedia
Service was horrible at the food court in the lobby. Systems were down, staff was slow and overpriced.
Hotel itself was clean but they messed up reservation for some in our party.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Rich C., Gestion de l’hôtel
Thank you for your feedback. We're glad to hear you found the hotel clean, but we apologize for the service issues you experienced at the food court and the reservation mix-up for your party. We understand how frustrating that must have been, and we’ll review these concerns with our team to ensure improvements are made.We appreciate your comments and hope to provide a smoother experience on your next stay.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Rich C., Gestion de l’hôtel
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have you stay with us again in the future. Thanks again!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Lovely staff, clean and safe!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Rich C., Gestion de l’hôtel
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have you stay with us again in the future. Thanks again!
par un voyageur
Publié le 26 août 2024 sur Expedia
Hotel was very clean. Person checking us in was very nice as well as people working at Bistro. Always saw workers cleaning up. Bistro prices and market prices were a little high ( as everywhere lately.) A lot of the choices had either avocado mash or garlic aioli on them. When you’re eating prior to a concert or business meeting you don’t want those things for obvious reasons. Only issue we had was with shuttle service which we had clarified when checking in that we needed a shuttle to a venue and afterward to get back. We were assured there would be no problem at all. We got shuttle to auditorium and were told to just call when done if they were not there already to return us. When we were done and no one was there we called hotel and were told the shuttle driver had left due to an emergency. No offer of having someone else come get us. Woman on phone said we could call an Uber! We are in our mid to late 60’s, are not familiar with the area and have never used Uber. We ended up walking back to hotel by luckily having a phone with gps. It was only about 7 blocks but we had no idea of the area safety and were not in a position to walk fast as I have a bad knee. My husband is disabled. By time of our return my knee was in extreme pain. I understand emergencies can happen but to not have a back up plan in those cases is not acceptable. If anything the hotel should have called an Uber or taxi to pick us up and cover the charge since they said there would be no issue.
Commentaires de Gestion de l’hôtel
28 août 2024 par Rich C., Gestion de l’hôtel
Thank you for your detailed review and for acknowledging our clean facilities and friendly staff. We’re glad you enjoyed your experience with our team and the Bistro, though we appreciate your feedback about the menu options and pricing.We sincerely apologize for the issues you encountered with the shuttle service. We understand how stressful and frustrating this situation must have been, especially considering your unfamiliarity with the area and mobility challenges. You’re absolutely right that we should have had a backup plan in place to ensure your safe return to the hotel, and we regret that we didn’t meet your expectations in this regard.Your comments are invaluable, and we’ll be addressing this internally to prevent such occurrences in the future. We hope you’ll consider staying with us again, so we have the opportunity to provide you with a seamless and comfortable experience. Thank you for bringing this to our attention.
par un voyageur de BENNINGTON
Publié le 10 août 2024 sur Expedia
EVERYTHING WAS GOOD, EXCEPT THAT PARKING MAY BE A PROBLEM. THERE IS LIMITED PARKING SPACES. I WAS LUCKY TO FIND A PARKING SPACE AND DARE NOT TO LEAVE THE PREMISE BECAUSE I DID NOT WANT TO LOOSE THE PARKING SPACE.
Commentaires de Gestion de l’hôtel
28 août 2024 par Rich C., Gestion de l’hôtel
Thank you for your fantastic review! We're delighted to hear that everything met your expectations during your stay. We apologize for the limited parking situation and understand how that could be a concern. We're glad you were able to find a space, and we appreciate your feedback as it helps us identify areas for improvement. We hope to welcome you back soon and provide an even better experience!
