Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,8 Service et personnel
2,1 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
0 / 5
Publié le 14 déc. 2018 sur HotelsMalpropre. Désastreux. Désuet.
par un voyageur
Halloween party. :(
Publié le 28 oct. 2018 sur HotelsBig party.... so much noise!
I couldn't sleep!!!!
par un voyageur
Très bien pour un budget raisonnable
Publié le 30 mai 2018 sur HotelsHotel agréable mais le petit déjeuner gratuit n'est plus servi après 9h du matin, 10 h serait mieux L'hotel est.un peu loin des Niagara Falls. Comptez 1h30
par un voyageur
Publié le 30 sept. 2024 sur Expedia
I like how they were very friendly and understanding about my situation. Only thing I didn't like was that the bed was broken and the room didn't have a remote
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello samuel, We appreciate your kind words regarding our staff. Your feedback about the bed and remote will be shared with our team for their awareness and improvement. Your future stay will be even more comfortable and enjoyable.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Flora,We're thrilled to hear you had a fantastic experience during your stay with us! We look forward to welcoming you back again soon.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
The room was dirty and not well maintained. The bed looked clean, but the rest seemed dirty. Felt dirt on the floor as I walked in. Opened the drawer of night stand (I was trying to find the TV remote which I never found) and the inside was stained and dirty. Just gross. Bathroom seemed relatively clean but paint all over mirror and in the tub. Not taken care of at all. Stains in the toilet. Just not maintained. I didn't want to touch anything because I wasn't sure what might be on it. Also the air conditioner was very old so it was rattling and extremely loud.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Karen, We apologize for the inconveniences you encountered during your stay. We appreciate your feedback and will address these issues with our housekeeping and maintenance teams. Rest assured we will work on ensuring a more pleasant experience for our future guests.
par un voyageur
Publié le 18 août 2024 sur Expedia
Property smelled like pure cigarette smoke very very dirty bed and could not get refund due to a no refund policy
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello Justin, We regret to hear about your experience and appreciate your feedback. We recommend reaching out to our management team for further assistance regarding your concerns. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 17 août 2024 sur Expedia
Overpriced cheap conditions
Air conditioner was noisy and didn't work
Room smelled
Felt uncomfortable and unsafe
Definitely want a refund
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Michael, We are sorry to hear about your experience and regret any inconvenience caused. Your feedback is valuable to us and will be passed on to the appropriate teams for review. For further assistance with your concerns, please contact our management team directly. Thank you for bringing this to our attention.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The people at the place were great when I told them we didnt want to stay, they said to call expedia to get my refund they were nice about it, it was expedia that were awful, I called to cancel and get a refund, they told me front desk had to do that. They wouldnt refund me my money. I paid for something that I didnt stay at, I would not suggest booking anything from expedia, if they cant take care of there customers. DO NOT BOOK ANY THING FROM EXPEDIA.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Manager, Gestion de l’hôtel
Hello Patti, We are sorry to hear about your experience. We recommend reaching out to Expedia directly for assistance with your refund request. We apologize for any inconvenience this situation has caused.
par un voyageur
Publié le 1 juill. 2024 sur Expedia
It was OK. Not great, but not bad.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Manager, Gestion de l’hôtel
Hello Sean, We appreciate your feedback and value your opinion. Should you have any additional comments or concerns, please don't hesitate to reach out to our management team directly. Your input is important to us as we strive to enhance our guest experience.
