Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 août 2024 sur Expedia
Receptionniste tres bête pas de bonjour elle me demande What do you want ?? une personne se promenait dans le hall d'entrée et a l'extérieur pour nous demander de le reconduire au palais de justice sinon il aurait un mandat d'arret contre lui nous étions un dimanche a 18 heures
endroit assez sale plancher tres collant
je ne recommanderait pas
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Isabelle, We apologize for the negative experience you had during your stay. Your description of the receptionist's behavior and the cleanliness of the property is concerning. We are addressing these issues with our team to ensure a more welcoming and clean environment for all guests. We appreciate your feedback and are committed to improving our services. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
par un voyageur de ST LIN LAURENTIDES
Publié le 9 oct. 2022 sur Expedia
Hôtel dans un coin obscur, déjeuner très décevant choix un beignet pas bon et un muffins assez bon marché qui goute rien…je n’y retournerai pas
Commentaires de Gestion de l’hôtel
10 oct. 2022 par Hotel Management, Gestion de l’hôtel
Dear Claudia, thank you for taking the time to review our hotel. We apologize if our service during breakfast did not meet our standards. We appreciate your feedback and assure you we are always looking for ways to improve. This will be addressed, and we hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Management
par un voyageur de Cocoa Beach
Publié le 23 oct. 2024
Sadly had so many issues the first night I just ended up walking down the road and booking a stay at another hotel for the week.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Brian, We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your visit, and we are grateful for your patience. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests.Sincerely,Hotel Management
par un voyageur
Publié le 25 août 2024 sur Expedia
Stayed one night . The room smelled bad. the microwave smelled bad. The comforter was thin bed was ok.
Over all Just ok.
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Management , Gestion de l’hôtel
Thank you for your feedback, Subramanian. We apologize for the unpleasant odors and the comfort issues you experienced during your stay. This does not reflect the standard we aim to provide, and we regret that your experience was less than satisfactory. Your comments have been shared with our team to address these concerns promptly. We appreciate your input and hope you will give us another opportunity to offer a more comfortable stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 23 août 2024 sur Expedia
Upon arrival the property was unkept, an people were gathered around the front entrance smoking Marijuana. The desk clerk was very nice.when i got to my room bed had not been changed. Upon check out my money was refunded. The desk clerk was very nice and very apologetic.
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Plowden,We sincerely apologize for the issues you encountered during your stay. It is unacceptable that the property was not properly maintained and that you were exposed to such disturbances. We are deeply sorry that the room was not prepared to our standards. While we are pleased to hear that our desk clerk was helpful and refunded your money, we recognize that this does not compensate for the inconvenience you experienced. We are addressing these concerns with our team to ensure improvements are made. We hope you will consider staying with us again for a more positive experience.Sincerely,hotel Management
par un voyageur
Publié le 23 août 2024 sur Expedia
I prepaid for my room through Expedia got to Hotel and my room was given away and I had to share a single bed one bed in room with the person I was splitting a room with very inconvenient and I was given a room under construction at first toilet in the middle of the room mattress up against the wall terrible experience I will never stay at a extended stay again.
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Natosha, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
par un voyageur
Publié le 22 août 2024 sur Hotels
par un voyageur
Publié le 19 août 2024 sur Hotels
par un voyageur
Publié le 19 août 2024 sur Expedia
Nice staff, good enough property but it was gross. The floors felt sticky and wet almost, my feet were black from walking on them for a few minutes, the headboard had kids’ drawings all over it, there was hair on my towels, the sheets had a couple of stains, etc. if you’re looking for a really clean place, this isn’t the choice.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Margaret, We apologize for the cleanliness issues you encountered during your stay. It is disappointing to hear about the condition of the floors, headboard, and linens. Your feedback is crucial for addressing these concerns with our housekeeping team to improve our standards. We appreciate your comments and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
par un voyageur
Gave away my reservations!!!!
Publié le 17 août 2024 sur HotelsWhen I went to check in they told me they were booked. I proceeded to tell them I had a reservation the lady told me she’s the night shift and she don’t know what to tell me, they are booked. Basically they gave away my reservations for 2 nights. 5 hours away from home,stranded, don’t know the area. it was a horrible experience with them!!!! Would not recommend this place to anyone!!!!!!
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Rena, We sincerely apologize for the inconvenience caused by the overbooking issue. It is unacceptable for reservations to be given away, and the experience described does not reflect our standards. Ensuring our guests have a smooth check-in process is a priority, and we regret the distress caused. Your feedback is invaluable, and we are addressing this with our team to prevent future occurrences. While the situation was unfortunate, and we understand your decision not to return, we hope for another opportunity to provide a better experience in the future.Sincerely,Hotel Management
