Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Sherbrooke, QC Canada
Publié le 4 août 2018 sur Expedia
We had a suite. Stove, fridge and counter are pretty old but it was comfortable. Only continental breakfast without chairs or tables. We had to eat muffins standing by the coffee pot.
Commentaires de Gestion de l’hôtel
9 août 2018 par Hotel Management, Gestion de l’hôtel
Fernand, thank you for being our guest. We are pleased to know overall you had a pleasant time with us, but we are sorry we missed meeting some of your expectations. Your feedback will be used as a training tool to improve our service moving forward. It was a pleasure hosting you, and we hope to host you back so that we can provide you with an even better experience.
Sincerely,
Hotel Management
par Catherine
Publié le 26 juin 2017 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2017 par Manager, Gestion de l’hôtel
Catherine, thank you for being our guest at Extended Stay America - Rochester – Henrietta. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon.
Sincerely,
General Manager
par un voyageur
Publié le 22 oct. 2024
Upon arrival at the property we were informed that there was no room available for me and my family, this was after speaking with an employee on the property earlier that day to confirm reservations. The staff there was not helpful at all and completely indifferent to our situation. I would NOT recommend this property.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Robert, We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
par un voyageur
Publié le 3 sept. 2024 sur Expedia
I don't feel that the property matched the pictures shown on Expedia. The room was very dark and outdated, with some obvious repairs that were done. I can't put my finger on any one thing that turned me off, but it just didn't feel right, and didn't meet my expectations given by Expedia. I believe you should visit the property to reevaluate for future recommendations.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you, Brian, for sharing your experience. It is disappointing to hear that the room did not meet your expectations, and we apologize for the discrepancies between the online photos and your experience. Your feedback is valuable, and we will certainly communicate your concerns with the team to ensure improvements are made. We are committed to providing a better experience for our guests and hope you'll give us another opportunity to serve you in the future.Sincerely,Hotel Management
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Very friendly and helpful staff. Guests were smoking near property even though posted not to do so.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
par un voyageur
Publié le 2 sept. 2024 sur Hotels
par un voyageur
Publié le 1 sept. 2024 sur Hotels
par un voyageur
Publié le 31 août 2024 sur Hotels
The smell in the hallways are terrible smells like old water very bad mildew smell
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Shanell,Thank you for your feedback. We sincerely apologize for the unpleasant odor you experienced in the hallways. This is certainly not the standard we strive for, and we understand how disruptive it can be. Please rest assured that we are addressing this issue with urgency to improve our guests' comfort. We appreciate your patience and hope you will consider staying with us again so we can provide you with a more positive experience.Sincerely,Hotel Management
par un voyageur
Publié le 27 août 2024 sur Expedia
We were extremely disappointed with the quality of our hotel room (and our overall experience wasn’t good either). We first arrived in our room (which I was told was the last room with double beds) around 9:30pm with two tired kids after driving for 9 hours - we were in no state to consider other options. In the room: the lampshades were cracked, the dresser's drawers were chipped around the edges, the refrigerator had grime on the outside, the popcorn ceiling was brownish in certain areas, the towel rack showed rust, the sink top had deep slices in it, etc (this list is not exhaustive). Throughout our experience, the receptionist was never at the front desk (always in a back room), and as we walked into the lobby from the outside it smelled like weed.
I have stayed at hotels of various quality and price throughout my life. We passed on several cheaper hotel options thinking we would be gaining a better experience staying at an Extended Stay America (ESA). The pictures of ESA looked good, and we were thinking ‘you get what you pay for’. Given that, we could have never have imagined the quality of our room would be this poor.
I am ashamed my family had to go through this experience, and I feel like we should receive at least some of a refund. I reached out to ESA first (I figured I'd give them a chance to make this right), but I am being told they cannot issue a refund because I went through Expedia. I wonder if Expedia will try to make this right.
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Dustin, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
