Note fondée sur 565 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Rien à redire
Publié le 4 juill. 2010 sur HotelsIl y a tout ce qu'il faut dans la chambre : plaque de cuisson, micro onde et grand frigo.
par un voyageur
Publié le 8 nov. 2024
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Virat, Gestion de l’hôtel
Thank you so much for taking the time to leave us a 5/5 rating! We are thrilled to hear that you had a positive experience during your stay at ESA North Rochester, MN. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.If there’s anything else we can do to make your future visits even more enjoyable, please don’t hesitate to let us know. We look forward to welcoming you back soon!Best regards,ViratGeneral ManagerESA North Rochester, MN
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Virat, Gestion de l’hôtel
Thank you so much for taking the time to leave us a 5/5 rating! We are thrilled to hear that you had a positive experience during your stay at ESA North Rochester, MN. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.If there’s anything else we can do to make your future visits even more enjoyable, please don’t hesitate to let us know. We look forward to welcoming you back soon!Best regards,ViratGeneral ManagerESA North Rochester, MN
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The Wi-Fi didn’t work and I was in town for a surgery. I needed wi-fi to be able to work after my surgery and to stay up to date on my online meetings. Talked with the lady at the front desk who told me she couldn’t do anything about it. Place also smelled like weed smoke. Canceled my room and went elsewhere. Expected more from this place.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Anjelika, Thank you for sharing your experience. We sincerely apologize for the Wi-Fi issues you faced, especially during such a critical time as your surgery. We understand how vital reliable internet access is for your needs, and we regret that our front desk staff could not assist you. Additionally, we are sorry to hear about the unpleasant odor in the facility, as we strive to maintain a welcoming environment for all our guests. Your feedback is invaluable, and we are committed to addressing these concerns to improve our services. We hope you will consider giving us another chance in the future, allowing us the opportunity to provide you with a much better experience.Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Perfect for the value
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Virat, Gestion de l’hôtel
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear you had such a great experience at Extended Stay of America North Rochester. Your positive feedback is truly appreciated and motivates our team to continue delivering exceptional service.We hope to welcome you back in the near future. Please don't hesitate to reach out if there’s anything we can do to make your next stay even better!Best regards,ViratExtended Stay of America North Rochester
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Loved the kithenette. Up for radiation and chemo so very nice to have that and bigger fridge
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Virat, Gestion de l’hôtel
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear you had such a great experience at Extended Stay of America North Rochester. Your positive feedback is truly appreciated and motivates our team to continue delivering exceptional service.We hope to welcome you back in the near future. Please don't hesitate to reach out if there’s anything we can do to make your next stay even better!Best regards,ViratExtended Stay of America North Rochester
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Virat, Gestion de l’hôtel
Thank you so much for taking the time to leave us a 10/10 review! We’re thrilled to hear you had such a great experience at Extended Stay of America North Rochester. Your positive feedback is truly appreciated and motivates our team to continue delivering exceptional service.We hope to welcome you back in the near future. Please don't hesitate to reach out if there’s anything we can do to make your next stay even better!Best regards,ViratExtended Stay of America North Rochester
par un voyageur de Morton
Publié le 21 août 2024 sur Expedia
I didn’t realize that extended stays are different than other hotels. They don’t provide an ice machine or blow dryers and the breakfast they provide is very, very limited.
The outside of the building needed repair and the carpet inside seemed dirty.
On a positive note, the staff was very friendly.
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Lisa, Thank you for reviewing our hotel. We are pleased you enjoyed our hospitality. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
par un voyageur
Publié le 16 août 2024 sur Expedia
Awesome
Commentaires de Gestion de l’hôtel
16 août 2024 par Virat, Gestion de l’hôtel
Thank you so much for your kind words and for taking the time to share your positive experience at Extended Stay of America North Rochester. We are thrilled to hear that you enjoyed your stay with us!
