Note fondée sur 829 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
What a check-in
Publié le 24 août 2019 sur HotelsNote first that our room was fully paid since almost two months.
We received an email on the afternoon the day of our arrival saying that we cannot stay at your hotel and that we will stay at your partner’s place. One of Fairfield’s employees was at this second hotel with a credit card number that does not work. The « partner » did not agree to get paid by check because it still did not receive payment for last time this kind of thing happened.
I had to call Hotels.com to get help. I was told that I had not been reimbursed (as Fairfield’s employee had told me before).
After an hour if this, including different explanations on why our room is not available, we finally got our room.
I wrote to the manager to know if something will be done following this event, and I am still waiting for an answer after a few days.
par un voyageur
Publié le 26 déc. 2018 sur Expedia
par Louise
Publié le 17 sept. 2012 sur Hotels
Service très agréable.
par un voyageur
Publié le 4 janv. 2025
Very quiet not busy, only gripe was breakfast closed earlier
Commentaires de Gestion de l’hôtel
4 janv. 2025 par Kimesha - Front Office Manager, Gestion de l’hôtel
Dear Heather,Thank you for taking the time to write this review. We appreciate your feedback.Best regards,
par un voyageur de Newmarket
Publié le 14 oct. 2024 sur Expedia
Clean, great staff
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Lori Hooks ~GM, Gestion de l’hôtel
Thank You for your Review!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The staff was friendly and the breakfast was hot and very clean
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Lori Hooks ~GM, Gestion de l’hôtel
Thank You for your review!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Kimesha - Front Office Manager, Gestion de l’hôtel
Dear David,Thank you for choosing the Fairfield Inn & Suites. We appreciate the 5-star rating.Best regards,
par un voyageur de Alameda
Publié le 29 sept. 2024 sur Expedia
A pleasant stay with decent buffet. Convenient location.
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Kimesha - Front Office Manager, Gestion de l’hôtel
Dear Peter,Thank you for taking the team to write this review. We appreciate your feedback.With thanks,
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Kimesha - Front Office Manager, Gestion de l’hôtel
Dear Jerry,Thank you for choosing to stay here at the Fairfield Inn & Suites.Regards
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Before I checked in I specifically asked the front desk staff if they had a pool and she said they did. We check in go get pool clothes on and the pool is closed for repair mind u it was maybe 20 min from the time. Went to the front desk staff and she’s like oh yea it’s closed for the day for repair, well why didn’t you tell me that before I checked in, I literally only booked the room for then pool. And she go ohh I’m sorry. Like really.
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Kimesha - Front Office Manager, Gestion de l’hôtel
Dear Vivian,Thank you for your feedback. We are sorry for the inconvenience caused.Best regards,
