Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2022 par Guest Services Team, Gestion de l’hôtel
Thank you for sharing your experience at the Holiday Inn Rochester Downtown.As valued guest, we appreciate your feedback, and we are delighted to hear you had an enjoyable stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
par un voyageur
Publié le 14 juill. 2022 sur Expedia
par un voyageur
Publié le 2 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
4 mai 2022 par Michael M. - Front Office Manager, Gestion de l’hôtel
Dear Mario,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
par un voyageur
Publié le 27 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
4 mai 2022 par Michael M. - Front Office Manager, Gestion de l’hôtel
Dear Denis,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
par un voyageur
Stay away
Publié le 14 juill. 2024 sur HotelsThis was the worst experience I have ever had at a hotel. Provided credit card for incidentals which apparently didn't go through. Was woken up late at night saying that it needed to be fixed, we were in bed and asked if it could be dealt with in the morning. 7am wake up call to rudely tell us to come down and fix the problem. Room was prepaid so no fear of us skipping out. We said we would be down, then loud banging on door by security to evict us. My wife in the shower, two kids in room and treated like a criminal. Spoke to manager who said there would be a credit which never happened. Unbelievable experience.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We deeply regret the experience you had during your recent stay with us. Please accept our sincere apologies for the inconvenience caused by the issues with your credit card and the disturbance late at night. Your feedback is invaluable, and we are investigating the incidents to prevent them from recurring. We understand your frustration and assure you that we are taking steps to improve our processes and customer service. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 10 juin 2024 sur Expedia
Travel spend a week had no problem.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating! We're thrilled to hear you had a problem-free week during your stay with us. Your satisfaction is our priority, and we're delighted to have met your expectations. We look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager
par un voyageur
Publié le 31 mai 2024 sur Expedia
Really nice staff, clean rooms nice service but make sure you grab snacks and drinks before you get there because prices on drinks and chip are ridiculous overpriced
Commentaires de Gestion de l’hôtel
2 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your excellent review! We're delighted to hear that you found our staff friendly, rooms clean, and service nice. Your feedback regarding the pricing of snacks and drinks is appreciated, and we will take it into consideration as we strive to provide the best experience for our guests. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 27 mai 2024 sur Expedia
No gym
Commentaires de Gestion de l’hôtel
28 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback on Expedia. We apologize for any inconvenience caused by the absence of a gym during your stay. Please know that we take guest feedback seriously and will consider your comments as we continue to improve our amenities and services. We appreciate your patronage and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 26 mai 2024 sur Expedia
The bathroom wasn’t clean, there was stains in bathroom. Hair in bathroom. It wasn’t as clean. The staff was nice.
Commentaires de Gestion de l’hôtel
27 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback on Expedia. We apologize for the cleanliness issues you encountered in your bathroom. Your comments have been shared with our housekeeping team to ensure such lapses are addressed promptly. We're glad to hear that you found our staff to be nice. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager
par un voyageur
Publié le 26 mai 2024 sur Expedia
The proximity to the convention center was good. The hotel smelled really bad, they v only make fresh coffee 2x/day waited almost an hour to get fresh towels, there was a mouse in my room. The bed sheets did not look like they were washed properly.
Commentaires de Gestion de l’hôtel
27 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the multiple issues you experienced during your stay. Your feedback is deeply concerning and not reflective of the high standards we aim to uphold. We take cleanliness and guest satisfaction seriously and are addressing your concerns with our team to prevent such incidents in the future. Please accept our apologies for the inconvenience caused, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
