Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 mai 2024 sur Expedia
par un voyageur
Publié le 5 sept. 2023 sur Expedia
Non accès à la terrasse. Non accès au balcon de la piscine. Tourbillon fermé. Une seule débarbouillette pour 2 jours. N'avons pas eu la chambre sélectionné au départ.
par un voyageur de Montréal
Publié le 21 août 2023 sur Expedia
Terrasse de la piscine et spa fermé, salle de bain petite , l’hôtel est mieux sur les photos qu’en réel , prix élevé.
par un voyageur
Publié le 1 mai 2023 sur Expedia
Séjour de trois nuits et impossible d’avoir un room service et des odeurs désagréables dans la chambre
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Reservations , Gestion de l’hôtel
Thank you for your wonderful rating! We are thrilled to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another great experience.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Reservations , Gestion de l’hôtel
We appreciate you taking the time to rate your stay with us. While it seems we met some of your expectations, we clearly have room for improvement. If you have specific suggestions or comments, please feel free to reach out to us.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The view southwest over Rochester is great. 2/3 of the elevators were off, so not real safe and made us wait or take the stairs.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Reservations , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a great stay overall. We sincerely apologize for the inconvenience caused by the elevators. Please rest assured that we are actively addressing the issue to ensure all elevators are fully operational for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The hot tub is permanently closed and should not advertise that their is o e as it’s false advertising and our show curtain had major holes which not the end of the world but definitely not the image that Hyatt wants to represent.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Reservations , Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear about your disappointment with the hot tub. We understand how important this amenity is and regret that it was not available during your stay. We are working to update our advertising and will ensure that any changes to our facilities are communicated clearly. We appreciate your input and hope to have the opportunity to provide a better experience on your next visit.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Reservations , Gestion de l’hôtel
Thank you so much for your high rating! We are pleased to know that you had an enjoyable experience. Your satisfaction is our top priority, and we hope to see you again soon!
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Reservations , Gestion de l’hôtel
We're delighted by your excellent rating! It’s always a pleasure to know our guests had a fantastic stay. Thank you for your support, and we look forward to hosting you again in the future.
