Avis Idyllic Rochester Apartment: 2 Miles to Downtown!

Hi Rebekah, your comfort is our top priority! We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- I want to sincerely express my apologies for the oversights during your stay. I regret missing the hair on the wall and not being aware of the sock upstairs. - I have now cleaned underneath the fridge and stove. I've also deeply cleaned the entire home.- Your feedback about mouse droppings is concerning, and I want to assure you that we've closed the mouse hole to prevent further issues. - I have personally swept under the beds again, despite having done so before your arrival. I apologize for any inconvenience caused.- I understand the importance of immediate resolution, and I genuinely regret not receiving any communication during your stay to address these issues promptly. - Had I known, I would have provided a new comforter and taken swift action to rectify every concern.- I'm truly sorry for the lapses in cleanliness, and I want to assure you that your comfort is a priority for us. I acknowledge the stain you mentioned and assure you it's not dried blood. - I have an array of comforters, and I would have gladly provided a new one had I known about your dissatisfaction.- I genuinely care about the quality of your experience, and I deeply regret not meeting your expectations. I'm grateful for the opportunity to improve. - Thank you for bringing these issues to my attention, and I'm here to address any further concerns or make amends to ensure your satisfaction in the future.

Shared from the owner:"I sincerely apologize that we missed the mark on our cleaning standards. I am happy to come upstairs immediately and clean anything that I may have missed. Please don’t hesitate to contact me during your stay so we can correct any issue promptly. In addition, I have added deodorizers to every room to ensure the neutrality of the air. Thank you for your effort in informing me, I appreciate it."

Hi Meghan, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We have high standards of hospitality and take pride in ensuring guests have a 5-star experience. Cleanliness is highly important to us and we sincerely apologize for any issues that impacted your stay. Immediately upon your departure, we had Pest Control complete a professional inspection and extermination to avoid any pest concerns for any future guests. The specialist reported no evidence of any pests but performed the extermination regardless. To ensure efficiency, we had the home thoroughly cleaned and serviced to clear any odor. In understanding your concerns, you were refunded accordingly for your troubles. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!