Note fondée sur 974 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Cedar Rapids
Publié le 23 nov. 2024
Booked a queen bed and it was a smaller bed that I had to call to get proper sheets for. When I asked about the room I was told you have no queen beds only double. So that to me was false advertisement. Room was so small barely could move around bed without hitting toes or shoulder on tv. Hotel lobby is beautiful but rooms are not great. Beds are super small. Not queens more like oversized twin.
par un voyageur de GREAT FALLS
Publié le 16 oct. 2024
Sure close to doctors appointment at Mayo
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Angie Treichel - Assistant Front Desk Manager, Gestion de l’hôtel
Thank you for your perfect rating and kind words! We're delighted to hear that our convenient location near Mayo Clinic made your stay easier. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another great experience!
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Christopher-Front Office Manager, Gestion de l’hôtel
Thank you so much for allowing us to be of service; we are thrilled you enjoyed your stay.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Angie Treichel - Assistant Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time to rate your recent stay with us. We are pleased to see that overall you enjoyed your stay with us. Your feedback is valuable as it helps us to continually improve our services and facilities. We hope to have the pleasure of welcoming you back in the future.
par un voyageur
Beautiful historic hotel
Publié le 26 août 2024 sur HotelsWhat a beautifully remodeled, historic hotel; yet it has kept its charm. The key boxes remain behind the front desk, the lobby is beautiful. Bathtub/shower is small (older size) but everything is very neat and clean. Great location for access to Mayo Clinic, Methodist Hospital and Mayo Civic Center. Great pricing for such a hotel and location.
Commentaires de Gestion de l’hôtel
30 août 2024 par Christopher-Front Office Manager, Gestion de l’hôtel
Thank you for your kind words and thank you for choosing to stay with us. It is always encouraging to receive positive feedback and we're delighted that you had such a memorable experience. We are fortunate to have such a convenient location in such proximity to all Rochester offers. We are also thrilled that you were able to secure an agreeable rate. Thank you again for allowing us to be of service. WE wish you always safe travels
par un voyageur
Publié le 25 août 2024 sur Expedia
The convenience to everything is nice
People are very nice.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Angie Treichel - Assistant Front Desk Manager, Gestion de l’hôtel
Thank you for your kind review! We are delighted to hear that you found our hotel's location convenient and our staff to be nice. Providing exceptional service and a comfortable stay for our guests is our top priority. We look forward to seeing you in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
Front desk staff were always helpful and friendly. Housekeeping was poor. Of the 6 days we stayed at the Kahler we had full housekeeping for 1 day. On our next to last day there I was handed 2 plastic bags for the trash. then she never returned to collect it. I had to put it in the hall to have it removed. There were NO USB ports. For 4 days I received free coffee take out early in the AM. The last 2 days they wanted to charge me. Need consistency in policy.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Angie Treichel - Assistant Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our front desk staff and we are glad to hear that you found them helpful and friendly. However, we are truely sorry to learn about the issues you experienced with the housekeeping, lack of USB ports, and our coffee service. This is not the standard of service we strive to provide. Your comments have been shared with the appropriate departments. We value your feedback as it helps us to improve our services. We hope you will give us another opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Angie Treichel - Assistant Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time to give us a perfect rating! We are thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot to our team, and it motivates us to continue providing excellent service to all our guest. We look forward to welcoming you back in the future.
par un voyageur
Publié le 23 août 2024 sur Expedia
Being so close to Mayo Clinic, the staff at the Kahler is completely understanding that the people staying at their hotel may be going through a really difficult time. They not only treat everyone with kindness, but they are extremely flexible which is a relief when you might not know how long you need to be in Rochester.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Angie Treichel - Assistant Front Desk Manager, Gestion de l’hôtel
Thank you for your wonderful review and perfect rating! We are delighted to hear that our proximity to the Mayo Clinic and the understanding nature of our staff made your stay more comfortable during what might have been a challenging time. we strive to provide a supportive and flexible environment for all our guests, especially those who may be facing difficult circumstances. Your kind words about our staff are truly appreciated and will be shared with them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 23 août 2024 sur Expedia
Worked great when visiting Mayo Clinic!
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Angie Treichel - Assistant Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time to give us a perfect rating! We are happy to hear that your stay with us worked out great with visiting Mayo Clinic. We hope to see you again next time your in Rochester.
