Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Expedia
Nice place to stay.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Beth R, Gestion de l’hôtel
Thank you, Teresa! We are pleased to hear you enjoyed your stay!
par un voyageur
Publié le 28 août 2024 sur Expedia
Great breakfast and excellent tv channel selection
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Beth R, Gestion de l’hôtel
Thank you so much, Kenneth!
par un voyageur
Publié le 27 août 2024 sur Hotels
The bed we had V in the middle, so we rolled to the middle, remote would turn on and volume worked, but changing channels wouldnt work all the time. Opening and closing the door was hard
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Beth R, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 27 août 2024 sur Expedia
No
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Beth R, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 27 août 2024 sur Expedia
One of the guests found poo stuck in the bathroom tub drain. Please make sure this is cleaned well.
Overall everyone enjoyed the stay there.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Beth R, Gestion de l’hôtel
Thank you for your feedback, Anne! I will pass this information along to housekeeping. I'm pleased everything else went smoothly!
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Beth R, Gestion de l’hôtel
Thank you, Sarah!
par un voyageur
Publié le 25 août 2024 sur Expedia
Our stay was very nice and it's a very nice hotel. However, there was a big SNAFU when we checked in a little before 2pm. They assigned us room 206 at first and gave us key cards. When we entered room, the prior occupants were still there. The front desk said they had requested late checkout, so we couldn't check in.
We were in Rochester for a large family gathering and we were all staying at LaQuinta ss well. Turns out my brother & his wife were staying for the weekend in 206! So when front desk programmed our keys, it deactivated their keys.
When we came back a few hours later, front desk attendant (who was brand new on the job!) checked us into 325. However, there was only one bed and I had reserved a room with 2 queen beds. So we were finally able to get a room with 2 queen beds in 402.
It all turned out well, but it was a rather frustrating process to get checked in properly. The staff was very friendly, helpful and couteous.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Beth R, Gestion de l’hôtel
Thank you for your feedback, Joanne. I apologize for the new person being confused. I'm pleased to hear everything went smoothly after check in!
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Beth R, Gestion de l’hôtel
Thank you, Jennifer!
par un voyageur
Publié le 22 août 2024 sur Expedia
Easy parking and safe.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Beth R, Gestion de l’hôtel
Thank you for your feedback, Charles!
par un voyageur
Publié le 22 août 2024 sur Expedia
Food was terrible; what was offered was sparse. No housekeeping unless requested. No clean towels at pool and the ones supplied were stained.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Beth R, Gestion de l’hôtel
Thank you for your feedback, Mary!
