Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2020 sur Expedia
Commentaires de Gestion de l’hôtel
2 mars 2020 par Sara Brunner, GM, Gestion de l’hôtel
Thank you for taking the time to let us know how we are doing! We hope to see you again soon!
par un voyageur
Publié le 14 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
9 janv. 2020 par Sara Brunner, GM, Gestion de l’hôtel
Thank you for the positive feedback for Microtel Inn and Suites by Wyndham Chili/Rochester Airport! We can't wait to see you again!
par un voyageur
Super
Publié le 29 juin 2019 sur HotelsSuper personnel. Accueillant
par un voyageur
Publié le 21 avr. 2019 sur Hotels
par un voyageur
Publié le 5 avr. 2019 sur Expedia
Nice, clean, convenient surroundings, friendly staff
par un voyageur
Publié le 21 oct. 2024
Rooms were clean. The hotel sits back off of the road behind a bank and there is little to no signage on the main road, so we passed it.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Brittany, GM., Gestion de l’hôtel
Thank you for choosing Microtel Inn and Suites by Wyndham in Chili, NY! We appreciate your feedback and look forward to seeing you again!
par un voyageur
Publié le 13 août 2024 sur Expedia
Well, being a nurse in the triage dept @ Highland Hospital is tough, but fullfilling, so being 'on-call' is sometimes a part of my job. I had Sunday evening off, but then got called ito work. Microtel wouldn't refund or even let me reschedule another date, so I lost $120.00 Wheres the love ?
Commentaires de Gestion de l’hôtel
16 août 2024 par Brittany, GSM., Gestion de l’hôtel
I'm so sorry to hear about the issues you faced during your stay. Unfortunately, the hotel cannot edit reservations that were booked through a third-party website. The easiest solution to this issue moving forward would be to book directly through the hotel. The hotel offers special rates for traveling nurses and can also edit, extend, and check you out early if necessary. Please do not hesitate to call the hotel directly for your next stay and we can accommodate your needs as a traveling nurse. We also want to thank you for the work that you do. I do apologize for the issues you faced during your stay, and rest assured these issues will not happen in the future if you book directly with the hotel. Thank you so very much for choosing to stay with us, and we hope you allow us to better serve you in the future.
par un voyageur
Room condition/smell
Publié le 13 août 2024 sur HotelsThe first room they reserved for me, had a wet/musty smell. They gave me a new room, which had a body odor/food smell.
Commentaires de Gestion de l’hôtel
16 août 2024 par Brittany, GSM., Gestion de l’hôtel
Thank you for your feedback, I'm so sorry to hear there was an issue with the rooms you were given. We are in the process of a carpet renovation and this process has significantly helped with the issue you mentioned. Thankfully, we are nearing the end of this process, so this shouldn't be an issue in the near future. I sincerely apologize for the inconvenience, and we hope you allow us to better serve you in the future.
par un voyageur
Publié le 12 août 2024 sur Expedia
It was very safe and the staff was kind and attentive. The room was clean and cozy. We enjoyed our time there.
Commentaires de Gestion de l’hôtel
16 août 2024 par Brittany, GSM., Gestion de l’hôtel
Thank you for choosing Microtel Inn and Suites by Wyndham, we appreciate your feedback and hope to see you again soon!
par un voyageur
Publié le 8 août 2024 sur Expedia
The staff were fantastic! They dealt with my concerns quickly and even followed up with me throughout my stay to make sure that everything was all good. The breakfast was decent and the cookies in the lobby were a nice touch. The hotel itself does need some upgrades, but it was clean and again the staff were awesome and so friendly. Thank you to everyone who made our stay a pleasant one. Will definitely go back to this hotel if ever in the area again.
Commentaires de Gestion de l’hôtel
9 août 2024 par Brittany, GSM., Gestion de l’hôtel
Thank you so much for the kind words about our staff, I will make sure to pass on the comments! I am pleased to hear your stay was satisfactory and you felt like the staff went above and beyond to ensure your concerns were addressed and resolved! We look forward to seeing you again!
