Note fondée sur 558 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de HAMPTON
Publié le 12 oct. 2024
All staff I encountered were friendly, accommodating, and helpful although they couldn't necessarily correct the problem. The facility needs maintenance. Lights in pool area burned out, hot tub jets not working, temp of hot tub lukewarm. In the room, no plugs in either tub or sink,only lukewarm water here, too, TV hard to find channels: staff referred me to channel 10 but it won't advance through all the channels. If you plug in clock or phones in the lamp controlled by the door switch, everything turns off. Lots of half pillows, bed had a "devet" in the middle so you rolled towards that. The door needed to be pulled to tightly close it. I noticed the exercise room door didn't close tightly unless pulled shut. Breakfast was ok, a typical continental breakfast.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Thank You, Gestion de l’hôtel
Thank you for staying with us. I have shared your feedback with our staff to make sure these issues are resolved. We hope to see you again.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Nick, Gestion de l’hôtel
Thank you for staying with us. We are glad you enjoyed your stay with us.
par un voyageur
Publié le 17 août 2024 sur Expedia
Smells bad
Commentaires de Gestion de l’hôtel
19 août 2024 par Nick, Gestion de l’hôtel
Thank you for sharing. We will have maintenance look into this.
par un voyageur
Publié le 17 août 2024 sur Expedia
My favorite place in Rochester.
Commentaires de Gestion de l’hôtel
19 août 2024 par Nick, Gestion de l’hôtel
Thank you for sharing.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Nick, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Publié le 15 août 2024 sur Expedia
Our room smelled like pot. They did come in with an air freshener.
Commentaires de Gestion de l’hôtel
19 août 2024 par Nick, Gestion de l’hôtel
Thank you for sharing.
par un voyageur
Publié le 13 août 2024 sur Expedia
room was adequate for space
fridge rattled all the time and had to be unplugged to sleep
chunk of ice defrosted and fell onto the rack making a huge noise at 3am to wake me up
pool was cold, not properly heated
one pool light (on and working) was out of the housing and hanging into the water by the exposed wires
hot tub jets were weak, but hot tub was hot
asked for towels for swimming but did not receive any in the 15 minutes while swimming, walked dripping wet back to room
room cleaning only every 3 days of stay, which is nice, but nobody came to stock any items. shampoo and conditioner are one use only, yet nobody bothers to refill, tea and coffee the same way.
all out of decaf in the breakfast nook
overall, rooms capture all the sounds from neighbors all around (above and beside) and from the hall.
noise levels after 10pm are reasonable, but that is totally dependent on the guests and not the design of the rooms
par un voyageur
Good place to stay!
Publié le 11 août 2024 sur HotelsThe room was nice and the beds were comfortable. The bathroom toilet seat was not attached, but we mentioned it to the front desk and they immediately took care of it! The breakfast was sufficient. Thank you for a nice stay!
Commentaires de Gestion de l’hôtel
12 août 2024 par Nick, Gestion de l’hôtel
We are glad your stay was pleasant. Thank you for staying with us.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Nick, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Mediocre
Publié le 7 août 2024 sur HotelsRooms were clean, bed was comfortable. Hot tub had no pressure so we went to the hot tub in our room also low pressure. Shower also had low pressure. Hotel is very outdated with no usb plug-in and room smelled like a smoker had been in there. Air conditioner wouldnt cool room even when set at 60.
Commentaires de Gestion de l’hôtel
8 août 2024 par GP, Gestion de l’hôtel
Thank you for sharing. We will have staff look into this.
