Avis Quality Inn

Thank you for taking the time to share your experience, Richard. We take all guest feedback very seriously and sincerely apologize that your stay fell far short of our usual standards.We want to provide some context regarding the issues you encountered. On the night of your stay, we had hosted some construction team members who may have inadvertently tracked in debris. Our regular cleaning staff arrives in the morning, which unfortunately led to the room not meeting our typical cleanliness standards when you checked in.Regarding the bathroom and other room concerns, we regret that these issues weren't addressed during your stay. Our front desk staff is available 24/7 to assist with any problems, and we would have been happy to immediately resolve these issues or provide you with a different room had we been informed.We understand how disappointing it is to arrive at a hotel room that doesn't meet expectations. Please know that this is not representative of our usual guest experience. We are taking your feedback very seriously and will use it to improve our processes, particularly around room inspections and staff communication.Thank you again for bringing these issues to our attention. We're committed to providing a clean, comfortable stay for all our guests and will work diligently to ensure this doesn't happen again.Best regards,Hotel Management

Dear Lisa,We are deeply concerned by your review and sincerely apologize for the disappointing experience you had at our hotel. Your feedback is alarming, and we take it very seriously.We would greatly appreciate the opportunity to learn more about the specific issues you encountered during your stay.Our goal is to provide a comfortable and enjoyable stay for all our guests, and it's clear we fell far short of this standard in your case. We are committed to making necessary improvements based on guest feedback.Thank you for bringing these issues to our attention. We hope you'll give us a chance to discuss this further and work towards regaining your trust.Sincerely,Hotel Management

Dear Tammy,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize that the condition of our facility did not meet your expectations. We take great pride in maintaining our property, and your comments will help us focus our improvement efforts. We would appreciate the opportunity to learn more about specific areas you found unsatisfactory. Please feel free to contact our management team directly so we can address your concerns and work towards enhancing our guests' experience.We hope to have the chance to welcome you back and demonstrate our commitment to providing a comfortable and well-maintained environment for all our guests.Best regards,Hotel Management

Dear Rhonda,Thank you for your positive 8/10 rating on Hotels.com! We're pleased to know that your overall experience with us was satisfactory. Our team works hard to ensure our guests have a comfortable and enjoyable stay, and it's rewarding to see this reflected in your score.We always aim for perfection, so we'd love to hear any suggestions you might have that could have made your stay even better. Your insights are crucial in our ongoing efforts to enhance our services.We appreciate your choosing our hotel and hope to welcome you back soon for an even more impressive experience.Thank you again for your valuable feedback!Best wishes,Hotel Management

Dear Alexis,We're disappointed to see your 1-star rating and would like to extend our sincerest apologies for any dissatisfaction you experienced during your stay. As we strive to provide exceptional service to all our guests, we would greatly appreciate if you could share more details about what fell short of your expectations.Feel free to reach out to us directly so we can better understand your concerns and work towards making things right. Your feedback is invaluable in helping us improve our services.Thank you for bringing this to our attention. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Warm regards,Hotel Management

Dear George,Thank you for taking the time to share your feedback. I appreciate the opportunity to address your concerns professionally and positively.Providing a pristine, comfortable environment for all our guests is a non-negotiable standard. While isolated housekeeping lapses can occur, we have strict protocols in place, and any cleanliness issues are promptly rectified to our highest standards. Your comments help reinforce our commitment to maintaining immaculate accommodations.Regarding the rate difference, I understand the confusion stemming from booking through a third-party vendor. These external channels set their own pricing models based on available inventory and other factors, which can sometimes differ from our direct booking rates. However, the charge applied aligns with the agreed-upon rate from the third-party you utilized.We endeavor to deliver exceptional hospitality experiences consistently, regardless of the booking channel. Your feedback is invaluable for identifying any service gaps and enabling us to further refine our offerings across all customer touchpoints.Please feel free to contact me directly on our Hotel phone number, as I'm committed to resolving any issues promptly and ensuring you receive the superior hospitality you deserve. Your loyalty is incredibly valuable, and we want every opportunity to regain your full confidence.Best regards,Hotel Management

Dear Leola,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are deeply disappointed to receive such a low rating.Please allow me to sincerely apologize that your experience fell tremendously short of the high standards we strive to uphold. It is clear that we failed to meet your expectations in multiple areas, which is unacceptable.While you did not provide specific details about what went wrong, please know that we take your dissatisfaction very seriously. I have personally met with our team to conduct a thorough review of our procedures and services to identify areas that need immediate improvement. We are committed to leaving no stone unturned in our efforts to regain the trust and confidence of our valued guests like yourself.We understand that your disappointment may have impacted your desire to return, but I want to assure you that we are determined to learn from this experience. We would be honored if you gave us another opportunity to demonstrate our capability to provide the exceptional hospitality you deserve.Thank you again for taking the time to share your feedback. It is through honest critiques that we can continue to enhance our services and create memorable experiences for all our guests.Sincerely,Hotel Management

Dear Xiuhui,Thank you so much for the wonderful 5/5 review! We are delighted to hear that you thoroughly enjoyed your stay with us. Comments like yours reassure us that we are succeeding in our mission to provide an exceptional hospitality experience for every guest.Your perfect rating is the highest praise we could hope to receive. It motivates our entire team to maintain our passion for outstanding service and impeccable accommodations. We are grateful you took the time to share this positive feedback.It is our sincere pleasure to have hosted you, and we look forward to the opportunity to welcome you back again soon. Knowing we have created a truly memorable experience for our valued guests is what drives us every day. Thank you again for choosing our property.Best regards,Hotel Management

Dear Guest,Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We appreciate your candid comments, as they allow us to identify areas where we can improve.We sincerely regret the inconveniences you encountered during your stay, such as the issues with the window, the condition of the refrigerator, and the air conditioning not functioning properly. Please accept our apologies for falling short of providing the comfortable and enjoyable experience that you rightfully expected.At our hotel, we strive to uphold the highest standards of hospitality, and your feedback has been taken to heart. We have promptly addressed the concerns you raised, and our team is working diligently to ensure that such situations do not reoccur.While we understand that your disappointment may have impacted your desire to return, we hope you will consider giving us another opportunity to regain your trust and demonstrate our commitment to exceptional service.Thank you again for your valuable feedback. We remain dedicated to continuously improving and ensuring that every guest has a truly memorable experience.Sincerely,Hotel Management

Dear Penni,Thank you for bringing your concerns to our attention regarding your recent 4-day stay at our property in Rochester, IN. We sincerely apologize for the unsatisfactory experience you encountered during your visit.As a franchisee of Choice Hotels, we adhere to their Choice Green program, which includes servicing guest rooms every third day for extended stays to promote environmental sustainability. However, we understand that some guests may prefer daily housekeeping services, and we do offer that option upon request. We clearly display this information at our front desk, but we regret if this was not effectively communicated to you during your stay.Regarding the cleanliness issues you faced, such as the unclean vanity and the presence of a used coffee pod, this is unacceptable and does not align with our high standards of cleanliness. We have addressed this with our housekeeping team to reinforce our stringent cleaning protocols and ensure such lapses do not occur in the future.For the breakfast offerings, we strive to meet the Choice Hotels' requirements for a continental breakfast, which includes a variety of bread, muffins, cereals, and other continental items. We will review our breakfast presentation to ensure it meets guest expectations.We acknowledge the staffing challenges that led to the lack of a proper greeting upon your arrival and the delayed response to your concerns. On the day you experienced these issues, we faced an unexpected emergency situation where a key staff member from our sister property fell ill, resulting in a staff shortage across both hotels. This unfortunate circumstance led to oversights in our service delivery, which is not reflective of our usual standards. We deeply regret the impact this had on your stay.Please be assured that we are actively working on improving our contingency plans and cross-training initiatives to ensure seamless operations during such unforeseen circumstances. We are committed to providing exceptional service and hospitality to all our guests, and your comments will help us enhance our operations and staff preparedness.We understand the frustration this situation has caused, and we hope you will consider giving us another opportunity to regain your trust and provide you with the exceptional experience you deserve.Sincerely,Hotel Management