Note fondée sur 399 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2024 sur Expedia
par un voyageur
Publié le 1 oct. 2024 sur Expedia
5 stars all the way around. Clean, beautiful hotel with wonderful staff.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Hi Rebecca,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come back to see us at Staybridge Suites Rochester.Thank you,Steve Otto
par un voyageur
Publié le 30 sept. 2024
par un voyageur
Publié le 20 sept. 2024 sur Expedia
par un voyageur
Publié le 20 sept. 2024 sur Expedia
We have stayed here the past 4 years during a truck show in a nearby city. It is a great location for where we need to be. Hotel is always clean and quiet. Staff helpful. Breakfast in the morning is nice, there are also some nice places to eat nearby.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par General Manager, Gestion de l’hôtel
Hi Hannah,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Staybridge Suites Rochester once again! Thank you for your great review and highlighting our fantastic location, impeccable accommodations, and hospitable team. We look forward to welcoming you back soon for another great stay!Thank you,Steve Otto
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Was a great experience only problem we had was the tub had worn thru the paint on the bottom. So was rough texture. But still a nice room and hotel overall. Would stay again
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager, Gestion de l’hôtel
Good Afternoon Matthew,It was wonderful having you as our guest recently. We are delighted you had an enjoyable visit, and we appreciate you letting us know of your concern about the bathtub so we can address it with our team. Thank you for your review and we hope to welcome you back in the future! Thank you,Steve Otto
par un voyageur
Publié le 19 août 2024 sur Hotels
par un voyageur
Publié le 12 août 2024 sur Expedia
Toilet hooked up to hot water, provided a very hot experience when using the restroom.
Commentaires de Gestion de l’hôtel
16 août 2024 par General Manager, Gestion de l’hôtel
Hi Tim,Thank you for being our guest recently. It was a pleasure having you here; however, we regret your disappointment with your stay. Please accept our apologies for any inconvenience caused by the toilet. Rest assured, we'll share your concerns with maintenance to ensure they are addressed promptly. We hope to welcome you back soon for a seamless stay worthy of a perfect rating.Thank you,Steve Otto
par un voyageur
Publié le 8 août 2024
Hotel was nice and close to restaurants/grocery shopping. Great location to Mayo.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Good evening Katie,Thank you for staying with us at Staybridge Suites Rochester. We are pleased to learn you enjoyed your stay, and appreciated our convenient location. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Thank you,Steve Otto
par un voyageur
Poor experience
Publié le 6 août 2024 sur HotelsWe were charged a no show fee because we arrived after midnight, which was always our plan. Never have I been charged a fee for arriving after midnight. They also could not check us in as they were running the nightly audit, so we had to wait for that to finish until we could be checked in. They should have the ability to give you a room while running their audit. The floors were sticky and the shower was uncomfortably cold even when turned all the way to hot
Commentaires de Gestion de l’hôtel
9 août 2024 par General Manager, Gestion de l’hôtel
Hello Sharon,Thank you for being our guest and sharing your feedback. We pride ourselves on our spotless, comfortable accommodations and top-notch service, so we apologize for the inconveniences you encountered. Please know your comments are important to us and will be reviewed with the team. We hope to have another opportunity to welcome you back and regain your confidence in our offerings.Thank you,Steve Otto
