Note fondée sur 392 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024
par un voyageur
Publié le 8 août 2024
Hotel was nice and close to restaurants/grocery shopping. Great location to Mayo.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Good evening Katie,Thank you for staying with us at Staybridge Suites Rochester. We are pleased to learn you enjoyed your stay, and appreciated our convenient location. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Thank you,Steve Otto
par un voyageur
Poor experience
Publié le 6 août 2024 sur HotelsWe were charged a no show fee because we arrived after midnight, which was always our plan. Never have I been charged a fee for arriving after midnight. They also could not check us in as they were running the nightly audit, so we had to wait for that to finish until we could be checked in. They should have the ability to give you a room while running their audit. The floors were sticky and the shower was uncomfortably cold even when turned all the way to hot
Commentaires de Gestion de l’hôtel
9 août 2024 par General Manager, Gestion de l’hôtel
Hello Sharon,Thank you for being our guest and sharing your feedback. We pride ourselves on our spotless, comfortable accommodations and top-notch service, so we apologize for the inconveniences you encountered. Please know your comments are important to us and will be reviewed with the team. We hope to have another opportunity to welcome you back and regain your confidence in our offerings.Thank you,Steve Otto
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Our stay was really great! We always stay here when we come to Rochester! Never lets us down! Very clean! The people at the hotel are very friendly too!
Commentaires de Gestion de l’hôtel
1 août 2024 par General Manager, Gestion de l’hôtel
Hi Marissa,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Staybridge Suites Rochester once again! Thank you so much for your perfect rating and for mentioning our hospitable team and high standards of cleanliness. Take care, and know we look forward to your return!Thank you,Steve Otto
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Website did not indicate that both the pool and jacuzzi were broken (the main reason I booked the place). 1st room's a/c didnt go below 68. They stopped offering complimentary newspapers (another reason I booked the place).
Commentaires de Gestion de l’hôtel
17 juill. 2024 par General Manager, Gestion de l’hôtel
Hi Matthew,We apologize for the inconvenience of our renovations during your stay. Please know that all our third-party sites, as well as our website, include information about our current efforts and updated information as to what areas are being affected. Our intention with the ongoing transformation is to significantly enhance the guest experience. That said, we hope to welcome you back so you can experience all the ways we have improved.Thank you,Steve Otto
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Very clean and nice pool was not working other then that will come back
Commentaires de Gestion de l’hôtel
14 juill. 2024 par General Manager, Gestion de l’hôtel
Greetings Cesy,Thank you for staying with us and mentioning our clean facilities! It is disheartening to hear the pool was unavailable during your visit. We apologize for any inconvenience caused and appreciate your understanding. We look forward to welcoming you back to Staybridge Suites Rochester on your next visit.Thank you,Steve Otto
par un voyageur
Publié le 7 juill. 2024 sur Hotels
par un voyageur
Publié le 29 juin 2024 sur Expedia
par un voyageur
Publié le 25 juin 2024 sur Expedia
Cleanest hotel I've ever stayed in, so that's great. The floors in the hallways have weird random dips and uneven spots. Walkable distance from a grocery store (right next door). Heater for the pool and spa was out so the water was chilly but not too bad. Staff were super nice and accommodating. 8 out of 10 would recommend.
Commentaires de Gestion de l’hôtel
27 juin 2024 par General Manager, Gestion de l’hôtel
Thank you for your positive rating of Staybridge Suites Rochester! We're proud to be the cleanest property you've ever experienced. Although a couple of items could have been better, it's good to know you enjoyed our warm hospitality and convenient location. We value your kind recommendation and hope to see you again.Thank you,Steve Otto
par un voyageur
Publié le 23 juin 2024 sur Expedia
Restaurant walking distance, nice surroundings.
Commentaires de Gestion de l’hôtel
25 juin 2024 par General Manager, Gestion de l’hôtel
Hi Denise,It's always a pleasure hearing from our guests. We're glad our location worked well for your trip, and we hope to see you again soon.Thank you,Steve Otto
