Note fondée sur 490 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 nov. 2024
Good room for the money.
Commentaires de Gestion de l’hôtel
17 nov. 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Guest,Thank you for your kind words and feedback! We’re pleased to hear that you found value in your stay and that the room met your expectations for the price. Providing comfortable accommodations at a great value is always our goal.We hope to have the pleasure of welcoming you back on your next visit!Warm regards,Hardip Sonani
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The owner has tv’s set so remotes only can turn off and on. They are preset only to a political station known for perpetuating lies. You cannot get any other station, nor is a person who is hearing impaired able to get closed captioning. These are discriminatory practices that must be stopped.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with the TV settings during your stay. Your comments have been escalated to management, and we are committed to making necessary adjustments to avoid this situation in the future.Thank you again for bringing this to our attention.Warm regards,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Expedia
This is pretty much the most unclean place I have stayed. Garbage was piled up outside the front door. No one is EVER at the front desk, you have to call someone's number. The rooms, bathrooms and breakfast area were not clean. Soap is CHEAP! Staff had time to go out and smoke but not properly clean the spilled mess on the floor or take the trash to the dumpster. Very outdated and the owners used every possible way to make it even cheaper. They probably recycle the coffee grounds and use them more than once!! Instead of 130.00 a night this should have been 50.00!!
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing your candid feedback with us. We sincerely apologize for the numerous issues you encountered during your stay, particularly regarding cleanliness, service, and the overall condition of the property. This is far from the experience we strive to provide our guests, and we are deeply sorry that we did not meet your expectations.Your comments regarding the cleanliness of the rooms, common areas, and the front desk service have been brought to the immediate attention of our management and staff. We will take swift action to address these issues, ensuring our cleaning procedures and overall guest services are greatly improved. We also take your feedback about the property’s value seriously and will review our pricing structure to ensure it aligns with the experience we provide.We greatly appreciate your insights, as they help us identify areas where we need to improve. We hope you’ll consider giving us another chance in the future to show you the improvements we’ve made.Warm regards,Hotel Management
par un voyageur
Good job
Publié le 24 sept. 2024 sur HotelsIt was obvious that these were new managers and they were trying their very best to make their guests as happy and comfortable as possible.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Cyndi,Thank you for your positive feedback and rating of 8 out of 10. We're pleased to hear that our new managers' efforts to ensure guest comfort and happiness were evident during your stay. Your recognition of their hard work is greatly appreciated. We're committed to continuous improvement, and we'd love to hear any suggestions you may have to make your next stay even better. We hope to welcome you back soon and earn that perfect 10!Best regards,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Management was nice understaffed
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Richard,Thank you for taking the time to review your recent stay with us. We appreciate your kind words about our management team. However, we're concerned to hear that we appeared understaffed during your visit. We take pride in providing excellent service, and adequate staffing is crucial to that goal. We're reviewing our staffing levels to address this issue. We'd welcome any additional feedback you might have to help us improve. We hope you'll give us another opportunity to provide you with a superior experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Carrie,We appreciate you taking the time to rate your recent stay with us. We're disappointed to see that your experience did not meet your expectations or our usual standards. Without any specific feedback, it's challenging for us to address particular issues you may have encountered. We would greatly value the opportunity to learn more about your stay and how we can improve. Please feel free to contact us directly to discuss your experience in more detail. We're committed to providing all our guests with exceptional stays and hope you'll give us another chance to demonstrate this.Thank you,Hotel Management
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Staff was fine, room was clean but most lights in the parking lot were out. The room was nicely remodeled but unruly guests had done some damage that wasn't repaired well: toilet paper holder loose, shower curtain loose, etc.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Mike, Thank you for your recent stay and for taking the time to share your feedback. We're glad to hear that you found our staff satisfactory and the room clean. We appreciate your noting the nice remodeling work.We apologize for the issues you encountered with the parking lot lighting and the minor damages in the room. We take great pride in maintaining our property, and your comments will help us improve. Our maintenance team will address the loose toilet paper holder and shower curtain immediately.We hope to welcome you back for an even better experience in the future.Best regards,Hardip SonaniManager Super8 Rochester, IN
par un voyageur de Mecosta
Publié le 4 sept. 2024 sur Expedia
Not a big choice in Rochester Indiana... only two motels and neither are good... We thought we picked the best but guess not... laundry piled high, had to wait on towels for our room.... stunk.... smelled bad in room...Just not good...but what is there /// nothing...
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Mldred,We sincerely apologize for the disappointing experience during your stay in Rochester, Indiana. We understand your frustration with the limited options in the area.We're deeply concerned about the issues you've raised regarding laundry, towel availability, and unpleasant odors. This is far below our usual standards, and we take your feedback very seriously. We're investigating these matters to ensure they don't recur. If informed at the front desk, we would have solve this issue immediately. We're committed to improving and hope you'll give us another chance in the future.Best regards,Hardip SonaniManager Super 8 Rochester, IN
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Kevin,Thank you for your excellent 8/10 rating! We're thrilled you had such a positive experience with us. We always strive for perfection, so we'd love to hear any suggestions you might have for making your next stay even better. Your feedback is invaluable in helping us continually improve our services.Best regards,Hotel Management
par un voyageur
Publié le 18 août 2024 sur Expedia
It was a nice hotel, other than the hand soap- which smelled funky.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Alexandria,We appreciate your 4/5 rating and your kind words about our hotel. Thank you for bringing the issue with the hand soap to our attention. We take pride in maintaining high standards of cleanliness and comfort, so we'll address this immediately. We hope to welcome you back soon for an even better experience.Best regards,Hotel Management
