Note fondée sur 445 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Lexi,Thank you for taking the time to share your review. While we are pleased to have met most of your expectations during your stay, we regret that there were areas where we fell short of providing a truly exceptional experience.Please know that we value your feedback, as it allows us to identify opportunities for improvement and enhance our services continually. We appreciate your patronage and hope to have the chance to regain your full confidence during your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 12 mars 2024 sur Expedia
It’s always nice to stay here
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest,Thank you for your outstanding 5/5 review. We are delighted your experience at our hotel exceeded expectations across all fronts - from our accommodations and amenities to the exceptional service provided by our dedicated staff.It is incredibly rewarding to receive such high praise. Our team is committed to delivering an unparalleled experience through meticulous attention to detail and personalized service tailored to each guest's needs.Reviews like yours reinforce that we are achieving our goals. We appreciate you taking the time to share your feedback and look forward to welcoming you back soon.
par un voyageur
Publié le 3 mars 2024 sur Expedia
There was no elevator. We arrived when it was dark out and the property was not well lit with few cars in the parking lot. It didn’t feel safe. We checked in and our room key was a reprogrammed old Pizza Hut gift card with the room number written on it with a Sharpie. It was very loud. I could hear every door shut and the room next to me clearly. Our room was clean and the staff friendly.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Erika,Thank you for your review and rating of 2/5. We apologize for the inconveniences you experienced during your stay, including the lack of an elevator, poor lighting, and noise issues.Please know that we are actively working to address these concerns. Our building was constructed in the 1990s without an elevator, but we are currently obtaining approvals to retrofit one. We are also working on improving the parking lot lighting and are exploring soundproofing solutions.We appreciate your feedback on our friendly staff and clean rooms. Your comments help us identify areas for improvement, and we hope you'll give us another opportunity to provide a better experience.Best regards,Hotel Management
par un voyageur
Mid
Publié le 24 déc. 2023 sur HotelsThe room was quiet & clean. The bed was comfortable. The shower kind of sucked--the water pressure was weak and it made a loud noise. Also the towel rack fell off the wall when I pulled a towel off of it. Not all of the amenities listed on the booking were actually there (ie, the booking said there would be a bidet, but there wasn't). There arent many other options in the area.
par un voyageur
Publié le 24 déc. 2023 sur Expedia
Had to call from front desk to offsite to get checked in. Room booked for 4 people, only 2 towels provided. Room was dirty including hair on wall in bathroom area. Corner areas of room not vaccumed.
par un voyageur
No great!
Publié le 22 déc. 2023 sur HotelsI arrived to a dark lobby, once I received my room key, I entered the room that was never cleaned, went back to front desk, got another room, entered that room, it was also dirty and not clean, I went back down to the front desk to get a different room, and 3 time was a charm. The issue in the room was the shower control was about falling of the show wall, looked like someone just tried to apply a bunch of caulk all around it.
When I woke up for breakfast, I eat and never saw an employee.
Seems to have bad management, it is an out dated hotel.
par un voyageur
Publié le 10 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Keith,Thank you for taking the time to share thoughtful feedback after your recent stay with us. We appreciate you highlighting certain areas where the experience exceeded your expectations as well as a few components for us to focus on fine-tuning.Our whole staff works diligently to create memorable experiences, so your praise for so many aspects of your visit reinforces that our commitment to quality hospitality shines through. Even more valuable is constructive input on refinements – this steers our continual efforts to optimize every guest’s time with us.We do hope you will return again to see how your insights shape improvements that allow us to consistently deliver on expectations. Please feel free to provide any additional detail to assist us in better catering to your preferences during future visits as well.Sincerely, Hardip Sonani, Super 8Hotel Manager
par un voyageur
Publié le 8 déc. 2023 sur Expedia
Found a covkroach crawling on the bed
par un voyageur
Publié le 5 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Hardip Sonani, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for your glowing 5-star review! We are absolutely thrilled you found every aspect of your stay deserving of the highest marks.The sheer fact that you rated us a flawless 5 out of 5 reflects how hard our staff works to create memorable experiences tailored to guest preferences. Your stellar ratings affirm that our constant focus on service quality and attention to detail pays off in delighting visitors like yourself.We love having the opportunity to make each guest’s time with us perfectly enjoyable from check-in to check-out. Your review lets us know we succeeded wholeheartedly with your recent visit. We do hope to welcome you back soon for another outstanding stay!Sincerely,Hardip SonaniManager Super 8
par un voyageur
Publié le 27 nov. 2023 sur Expedia
We stayed for 3 nights. Our room was not cleaned and garbage not emptied the whole time we were there. Had to take our used towels to desk and ask for clean towels each day.
