Note fondée sur 72 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,9 Service et personnel
4,9 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Excellent service
Publié le 11 févr. 2018 sur HotelsExtrême gentillesse de l'ensemble du personnel de l'hôtel. Les infrastructures sont vieillissantes et meriteraient un rafraîchissement. Très bon service et très bonne qualité des mets.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The hotel called me the day before check in, wanted me to have cell phone of concierge so that I could call 15 minutes before arrival and that they would be waiting in the main lobby. They were, the front desk couldn’t see my reservation so they weren’t sure I was in the right place, and that’s because they have the main hotel and The Towers which I was in.
The lady finally came, put my luggage on a cart and it fell into a door and damaged it.
Then when I actually needed the concierge it went to voicemail 3 times.
The place is very posh, and I definitely will stay there again. The service was lacking, and maybe it’s because they were focused on the Indonesian royalty that took up a whole floor, and the rest of the guests took second best.
The staff in the luxury lounge was great! They were attentive, and wanted the guests to be well taken care of.
Overall, check in needs help, and maybe don’t call the day before and set the expectations for too notch service if it can’t be followed through on. Again, I would stay again, but for the price it fell a little short.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Brenda, Gestion de l’hôtel
Dear Robert, Thank you for taking time to respond to our survey, I apologize for the inconvenience upon your arrival with the group checking in. We pride ourselves and our personal greeting upon arrival and it seems we fell short on your arrival. My apologies and please feel free to contact me directly on your next visit at 507-285-2761 and I will ensure we will be there for you. All the best to youBrenda HalversonDirector of Sales and Service for the Towers at Kahler Grand Hotel.
par un voyageur
Publié le 20 juin 2024 sur Expedia
par un voyageur
Publié le 11 juin 2024 sur Expedia
David the concierge was fantastic. Dropped my car off and picked my car up for me on the street. The TV in the room was old and hard to navigate. The rooms are quite dated, Super hard to get the thermostats to work and the hotel is under construction in the lobby.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Brenda Halverson, Gestion de l’hôtel
Thank you, Daniel, for your kind comments for David. We are in the process of making many improvements so bear with us as we believe you will enjoy the new enhancements once all is finished.
par un voyageur
Publié le 9 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juin 2024 par Brenda Halverson, Gestion de l’hôtel
Thank you for filling out a survey on the Towers Sandra. We are pleased that you enjoyed your stay with us, and we look forward to future visit.
par un voyageur
Publié le 6 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juin 2024 par Brenda Halverson, Gestion de l’hôtel
Dear Serban,Thank you for taking the time to fill out a survey for the Towers at Kahler Grand. We are happy to hear that you enjoyed your visit with us and look forward to seeing you in the future.
par un voyageur
comfortable and convenient
Publié le 4 juin 2024 sur Hotelscomfortable convenient
staff was amazing, very helpful and accommidating
Commentaires de Gestion de l’hôtel
10 juin 2024 par Brenda Halverson, Gestion de l’hôtel
Dear Rolland, Thank you for taking time to fill out a survey for the Towers at Kahler Grand Hotel. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again.
par un voyageur
Publié le 26 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juin 2024 par Brenda Halverson, Gestion de l’hôtel
Dear Marc,Thank you for taking time to fill out a survey for the Towers at Kahler Grand Hotel. We are pleased that you enjoyed your stay with us and look forward to seeing you again.
par un voyageur
Publié le 28 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 mai 2024 par Brenda Halverson, Gestion de l’hôtel
Dear Faisal, Thank you for taking the time to fill out our survey. We are pleased to see that you enjoyed your stay at the Towers at Kahler Grand Hotel and hope to see you again in the future. Thank you for staying with us.
par un voyageur
Publié le 22 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mai 2024 par Brenda Halverson, Gestion de l’hôtel
Dear Justin,Thank you for taking the time to fill out this survey. We are pleased that you enjoyed your visit at the Towers at Kahler Grand Hotel and hope to see you again in the future. Thank you for staying with us.
