Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mars 2023 sur Expedia
All good
Commentaires de Gestion de l’hôtel
8 mars 2023 par General Manager, Gestion de l’hôtel
Dear Isabelle,Thank you for sharing your comments with us! We are thrilled to know that you thoroughly enjoyed your visit. Happy travels and we hope to see you again soon!
par un voyageur
Publié le 19 déc. 2024
Our bed sheets had old blood stains on the top sheet. There was a yellow washable stain on the toilet. There was dirt and old bottle cap under the window curtain. We will never stay there again. We stayed there 3 times before and it was nice, that's why we chose it. Woodcliff never gave us a break on the room. Just oh, we are sorry about that. I was not looking for a discount on our room, but it would have been nice to have it offered to us.
Commentaires de Gestion de l’hôtel
20 déc. 2024 par General Manager, Gestion de l’hôtel
Dear Betty,Thank you for taking a moment to leave a review. It's always a pleasure to welcome back a valued guest; however, we sincerely regret that your most recent stay fell short of expectations. Your concerns regarding our accommodations will be discussed internally to ensure that we are meeting our own high hospitality standards. We hope you will reconsider giving us another chance to welcome you back for a seamless stay worthy of a perfect rating.The Woodcliff Hotel & Spa Hospitality Team
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Was a beautiful time, however not quite to the hype.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Matthew,Thank you for taking a moment to share your feedback with us. Although we're glad aspects of your stay were great, we're saddened that we did not meet all of your expectations. Please consider reaching out to us so we may learn how we can ensure your next stay is an exceptional one. It was a pleasure having you here, and we hope to hear from you soon.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 12 sept. 2024 sur Expedia
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Horrible experience and left in the middle of the night because it was not safe with a child. Out of control wedding guests in surrounding rooms and throughout Hotel. Waited to check in. No towels at pool and overflowing garbage.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Jennifer,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. Safety is our top priority, and we take it very seriously. We regret that the actions of other guests made you feel otherwise, and we are committed to addressing this. We will also ensure the concerns about the pool area and check-in process are reviewed with our team. We appreciate your feedback and hope for the opportunity to provide you with a much better stay in the future.
par un voyageur de Webster
Publié le 9 sept. 2024 sur Expedia
Love the robe free Starbucks coffee very clean
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Gina,Thank you for your feedback. It’s delightful to know that you enjoyed the comfort of the robe and appreciated the complimentary Starbucks coffee. Maintaining a high standard of cleanliness is important to us, and it’s rewarding to hear that it made a positive impression. We look forward to providing another excellent stay at Woodcliff Hotel and Spa in the future.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
We love everything about this property
Beautiful surroundings
Close to shopping
Close to hwy
We have stayed many times
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback. We're sorry to hear about the disturbance caused by the wedding during your visit. Understandably, this kind of external noise can impact your rest and overall experience despite it being beyond our control. We appreciate your understanding and hope this unusual occurrence will not deter you from staying with us again. We look forward to providing you with a more peaceful and enjoyable experience on your next visit to Woodcliff Hotel and Spa.
par un voyageur de Vero Beach
Publié le 4 sept. 2024 sur Expedia
I liked the pool but would have been more enjoyable heated. The hot tub was out of commission. The bar was far from the pool. The service was ok. The shower head sprayed out into the bathroom and the TV was antique with limited channels. No movies or streaming apps available
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Sharon,Thank you for your feedback. We're glad that you liked the pool, however, we apologize that it wasn't heated and the hot tub was out of commission. We're disappointed that your room did not meet your expectations, and we will take your feedback about the shower head and T.V. into consideration as we strive to offer the best experience possible to our guests. We hope you will consider returning so that we may offer you the experience you deserve.
