Note fondée sur 544 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Cold water the last two days
Room service only once out of seven days
Never received any additional coffee
Had to repeatedly ask for fresh towels
And tp was an issue had to ask for more
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Barry,Thank you for your feedback regarding your recent stay. We’re glad you chose us but sincerely apologize for the inconveniences you experienced, including issues with room service and amenities. Your comments will help us improve our services for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. We hope to see you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive rating! We're delighted to hear that your overall experience met your expectations. Providing our guests with the best possible hospitality and experience has always been our mission. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
par un voyageur
Publié le 27 août 2024 sur Hotels
The staff was nice, the breakfast good.
When I walked into my room it smelled musty, the paid was chipping off the bathroom door, the carpet was stained, and the bathroom fixtures were rusty. It was hard to turn on the faucet in the tub and I had black flying bugs in my bathroom all days of my stay. The staff was amazing, but the hotel just needs to be updated/refreshed.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kathy,Thank you for your kind words about our staff and breakfast. We sincerely apologize for the issues you encountered with the room's condition, including the musty smell, chipped paint, stained carpet, rusty fixtures, and bugs. We appreciate your feedback and are working on updating and refreshing our facilities to ensure a better experience for our guests. We hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Maria,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Linda,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. We hope to see you again soon.Sincerely, Hotel Manager
par un voyageur
Surprised by the other ratings. Disappointed.
Publié le 11 août 2024 sur HotelsThe man at the front desk was very nice. The 2nd day, we came down for breakfast a few minutes after 9AM following a family wedding the night prior, and the lady working the front desk came into the kitchen area behind us, closed one of the doors and started turning off all of the warmers, etc. It seemed she was shutting down. I apologized and said I didn't realize we had missed breakfast hours. We would just grab some things for my husband and daughter, who were still sleeping upstairs. I quickly sent my son up to wake them so that they could eat. The employee came around again and asked if everyone was done, so again I got the feeling that we were imposing, and needed to hurry up. We arrived back in our room a little before 10AM, and I double checked guest info binder. Sure enough, breakfast was supposed to be served until 10AM on this day, so I'm not sure what the hurry was. The breakfast both days was just ok. Toast, bagels, muffins, eggs, sausage, oatmeal, biscuits and gravy, yogurt, coffee, juice and water. There was a "cheerios" dispenser, but the cereal was stale. The bathrooms were dirty, backed up tub drains, stained linens, etc. Hot water ran out when my husband was showering in the afternoon. The pool was cold with a dingey ring around it, and no chlorine smell. There were multiple plain white busses in the lot each afternoon, and many people sitting in the corridors at all hours. No one caused any issues, but it was uncomfortable traveling with young children.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re glad to hear you found our front desk staff nice, but we regret the issues you encountered with breakfast service, cleanliness, and the pool. This feedback is invaluable, and we are addressing these concerns to improve our service. We hope to provide a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Worst hotel stay ever!
Publié le 9 août 2024 sur HotelsMy stay was horrible! First night getting there after 14.50 hours of working in the hot humidity we had a clogged tub, couldn’t shower right of way. They changed our room to a poolside view, like that mattered! Then Thursday night after 12.0 hours of work! No HOT WATER! Had no choice but to take a cold shower!! Not good at all! They would not accommodate our stay because I booked the stay through a hotel app. Never if I ever have to go back out to Rock Falls will I stay there again! 2 👎👎 DOWN!
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Juan,I sincerely apologize for the issues you faced during your stay. It’s disappointing to hear about the clogged tub and the lack of hot water, which are certainly not the experiences we want our guests to have. I also regret that we couldn't offer a satisfactory resolution due to the booking method. Your feedback is crucial, and we will address these problems immediately to prevent future occurrences. We hope you will reconsider and give us another opportunity in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
The outlet in the bathroom did not work. We borrowed an extension cord from the front desk so my wife could dry her hair. The pool was not heated, too cold to swim. The hot water in the shower did not work. The sliding glass door to
the pool area was not locked. The hotel was the low point of my return for my 60th High School class reunion. The staff could not or would not fix outlet or cold water problem.
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear JAMES,Thank you for sharing your feedback. We’re sorry to hear about the issues with the bathroom outlet, unheated pool, hot water, and sliding glass door. We apologize for the inconvenience this caused during your special event. Your comments will be addressed with our team to improve our services. We hope to offer a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 4 août 2024
So first impression was driving up swing 3 buses of immigrant workers loading and unloading at hotel. Hotel was a budget cheap hotel so didn’t expect high quality but….drinks from soda machine were all warm, there are decorative lights surg outside windows making it hard to have dark room when sleeping, dead bug on duvet in am when woke up, dirty bar of soap in shower. Did offer a small hot breakfast better than higher priced hotel across street. Older outdated hotel but again you get what you pay for
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Wendy,Thank you for sharing your experience. We’re sorry to hear about the issues with the soda machine, lighting, and cleanliness of the room. We appreciate your feedback on the breakfast and understand that our hotel is more budget-friendly. We will work on improving the areas you mentioned and hope to provide a better stay in the future.Sincerely, Hotel Manager
