Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Anniversary trip
Publié le 14 oct. 2024 sur HomeAwayGreat location...only real issue was some small maintenance attention needed.
par un voyageur
Run down and Dirty
Publié le 11 sept. 2024 sur HomeAwayWe actually refused to stay in this property rental. It was so dirty, smelly, and damaged. Pet odors and stains on carpets, the couch, and even drapes. Screens were damaged, letting in pests. Dead flies on the dining table. Filth behind where the garbage can sits. Complained to the management and had to search for another place to stay that night at 7:00 PM after a 9 hour drive to Rockaway Beach.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par VrboOwner, Gestion de l’hôtel
We deeply apologize for the unwanted critters you experienced during your stay. Our local staff did offer to professionally treat the home and when not able, attempted to provide many other avenues to rid the home from pests. We regret that these measures were not effective and that this detracted from your vacation experience. We have forwarded them to our local team to avoid future complaints. We do hope we will have another chance to host you.
par un voyageur
Not as expected
Publié le 20 juill. 2024 sur HomeAwayThe unit was quite run down, not clean, and had an over whelming pet odor. Furniture and carpets in bedrooms were very dirty, and a greasy film on stove and cabinets. There is no WiFi and cell reception is poor. Overall I was very disappointed.
Commentaires de Gestion de l’hôtel
16 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you encountered. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local manager assured us that the home has been cleaned by a lead housekeeper and inspected by the local team. Additionally, the homeowner is working on getting new furniture and having the carpets cleaned and we appreciate your feedback as an opportunity to improve. The WiFi can be a bit spotty in the area during peak season and we apologize for any inconvenience. We hope to have the opportunity to better serve you in the future.
par un voyageur
Cute place needs some sprucing up.
Publié le 13 juill. 2024 sur HomeAwayWe liked the little cottage well enough. It was a great situation for us as we traveled with our dog and it was a last-minute trip.
The queen size mattress was not comfortable at all, and we did suggest it be replaced. It was basically clean but needs some attention to a few areas. It is very close to the beach and that was nice. We could hear some noise from our neighbors but it wasn't terrible.
par un voyageur
Disappointed
Publié le 25 mai 2024 sur HomeAwayProperty was very clean but a bit on the shabby side. At least it is very close to the beach. I expected a little bit nicer for the money. And, the internet connection was terrible.
Commentaires de Gestion de l’hôtel
9 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to share your feedback following your stay, Pamela. We apologize for the inconvenience you encountered during your stay. We appreciate you notifying us promptly of your concern so that we can take the appropriate steps toward a resolution. Our local operations manager confirmed that they have talked to the owner about getting a booster box for the WiFi because internet in Rockaway Beach is often spotty. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.
par un voyageur
Nice little getaway
Publié le 18 sept. 2023 sur HomeAwayIt was just perfect for the price! It was extremely clean and very welcoming. It was nice to be so close to the beach with easy access which gave my daughter with Down syndrome the opportunity to visit the beach several times a day without any difficulty. We will be booking our next vacation there.and I loved the fact it was dog friendly with a small pet fee. It was comfortable, quiet and relaxing!
par un voyageur
Couch sleeping
Publié le 15 août 2023 sur HomeAwayFiancé had to sleep on couch and I had to sleep in living room on both twin “lumpy” mattresses. No one should be allowed to rent a place like this if you can’t provide a reasonable mattress for sleeping. Mold in bathroom, cat hair or something on window seal, hole bottom of door missing and it was advertised with full size refrigerator.
Commentaires de Gestion de l’hôtel
31 août 2023 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the cleanliness issue you encountered upon arrival and appreciate you alerting us and allowing our team to make it right. While we acknowledge that beds will not suit everyone's specific preferences, we regret that it was not suitable for your party. We launder all linens between each guest, and we regret any discomfort you may have had. We hope to host you for another truly carefree and great vacation in the future!
par un voyageur
Easy Walk to the Beach
Publié le 13 juill. 2023 sur HomeAwayThe place was fine but the bed was lumpy and uncomfortable. It realy needs a new bed for a better rating.
par un voyageur
Starfish 3
Publié le 4 mars 2023 sur HomeAwayThe main room, kitchen and bath were ok. No washcloths in the bath, baseboards and carpets need to be cleaned (brown dribbly stains in front of bed). The queen bed was awful! Springs felt through it, stained, and no mattress pad was in place. Ugly box spring not covered. Squeaky, saggy and uncomfortable. We left a day early.....
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Susan. We sincerely apologize for the disappointment. We would have been happy to assist with any questions or concerns if we had been notified during your time with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us!
par un voyageur
“Cleaned” beds were dirty filled sand and hair. Bathroom has mold. Pots and pans are unsafe to use.
Publié le 17 août 2022 sur HomeAwayLack of attention, empathy and respect. Hard to find- did not have clear labels to know which apartment you were staying at.
Lock box- lacked label to know which one to insert your code.
Place was not cleaned, smelled like wet dog, had dog hairs all over the floor and couch, beds sheets were not washed from previous users, pots and pans were too old had too much ware, mold in the bathroom.
When contacting Vacasa, politely spoke with 3 different employees explained the situation, the last rep transferred me to their supervisor to cancel and get a refund put me on hold for over an hour and our call was disconnected.
Later I received a text asking me to rate the cleanliness of the place explained the situation and provided pics. Rep apologized told me to they would put a service ticket( nothing happened from that) The rep. Ended with if there’s anything else I can help you with pls let us know. That was the cherry on the cake for me.
