Note fondée sur 26 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dilapidated house
Publié le 29 août 2024 sur HomeAwayThe house was in terrible shape with many things broken and/or dirty. I should have paid attention to the reviews and chosen a different place.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par VrboOwner, Gestion de l’hôtel
Reed, thank you so much for taking the time to provide your feedback. We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in. Please know that this is not our standard grade for a presentation. The comfort and satisfaction of our guests are our priorities, and the experience you had is certainly not commonplace. We have made our local team aware of your maintenance concerns, and they will work diligently to address them appropriately. We hope to have another chance to impress you in the future!
par un voyageur
The view was great
Publié le 14 août 2024 sur HomeAwayDay of check-in got a text stating couldn't check-in until 6pm due to short staffing, when arriving the house was dirty in a lot of areas, mold in the master shower, kitchen stove had food on it. Lots of areas weren't dusted, copwebs all over the house, bathrooms vents are full of dust. First night realized fridge wasn't cooling properly had to throw away a lot of our food, let them know they sent someone out the next afternoon, he just cleaned behind the fridge but of all the trash and dust there was but still wasnt as cold as it should of been. As much money it is to stay there a night and all the fees you would think it would be kept much nicer and cleaner.
Commentaires de Gestion de l’hôtel
30 août 2024 par VrboOwner, Gestion de l’hôtel
Hi, Chelsie, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback.
We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to address with our housekeeping team.
We hope to have the opportunity to better impress you in the future!
par un voyageur
Fantastic beach property.
Publié le 26 juin 2024 sur HomeAwayGreat property. Needs a few repairs. Door knobs and sink drains. Matchless view and location.
par un voyageur
Great home
Publié le 20 mars 2024 sur HomeAwayThis place was very clean and the location of it was perfect as the beach is just behind the house.
par un voyageur
I’d stay again
Publié le 31 août 2023 sur HomeAwayVery nice home with plenty of space. Well stocked kitchen. Location was wonderful
par un voyageur
HORRIBLE!! FOR MY WEDDING!!!
Publié le 17 juill. 2023 sur HomeAwayThis was the worst experience staying at this place, I had my 50 person wedding here and the pictures were absolutely nothing like the house or beach, this is a scam and I intend to get all my money back. Tried contacting the host for over 3 months and no response, no beach access, rocks are placed all around the house. It depicted in photos and I had to change my whole wedding ceremony and reception bc of this. Not to mention the beach patrol gave us a $450 fine because of the parameters and this was due to the rocks we had no idea that were there. Luckily we made the best out of the beautiful beach and it was an amazing wedding but we could not use the house and I was had by VACASA. Never stay here. Nothing works everything is broken. Don’t trust these people.
Commentaires de Gestion de l’hôtel
3 août 2023 par VrboOwner, Gestion de l’hôtel
We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
50th birthday party
Publié le 7 mai 2023 sur HomeAwayThe house is in need of some major maintenance. For the amount of money that I spent, the house should be kept in better condition. The hot tub jets didn’t work, the sliding glass door is difficult to slide open and closed, and many things were loose and not functioning correctly. The list could go on and on. The location was the one thing that we enjoyed. Take some of the money and do some maintenance on the home. Also, the front of the house tiles as you go up the stairs were loose and broken which is a fall risk. The foosball table players are not stationary so it is pointless to have.
par un voyageur
Very nice
Publié le 31 mars 2023 sur HomeAwayVery nice
par un voyageur
Family Vacation
Publié le 13 mars 2023 sur HomeAwayThe house is beautiful and fit our family perfectly, definitely recommend.
par un voyageur
Sisters & Families Reunion
Publié le 28 mars 2022 sur HomeAwayOur family of 17 found the Beach Villa completely accommodating for us. Easy e-lock-code entry, to a beautiful furnished home. Everyone had beds, privacy, and bathroom access; we brought our food and cooked meals in the fully furnished kitchen, and it never felt over-crowded. Clean bedding and towels, all plenty available. We especially enjoyed the beach views from the great room, the hot tub, and close access to the beach. I would not hesitate to recommend the Rockaway Beach Villa to others, and would definitely come here again.
