Note fondée sur 770 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mai 2019 sur Expedia
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Stayed here many times. Though I don't usually have trouble getting an accessible room, this was the first time I was able to get an accessible parking spot. The gentleman at the desk was friendly and helpful as always. This stay, though, has made me reconsider future stays until the hotel has been updated. The fridge in the accessible room sounded like a boat motor, too loud to sleep for me. Called the desk and was given the room next door, the gentleman even brought the key cards up and checked out the room for noise. However there were bulbs in two of the four lamps that didn't work, including the one at the desk. In the morning there was no one to report that to. Finally, and maybe I just didn't read the policies thoroughly, the property does not accept cash for stays shorter than 6 nights, even with a credit card hold for incidentals. Might be time to stay elsewhere when I'm in the area.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Nicole, Thank you for your feedback and for staying with us multiple times. We're glad to hear our front desk staff provided friendly service and was helpful during your stay. We apologize for the inconveniences you faced with the fridge noise, lamp issues, and payment policy. Your comments about the need for updates are valuable, and we will address them with our team. We appreciate your patience and hope to welcome you back once improvements have been made.Sincerely,Hotel Management
par un voyageur
Publié le 15 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
par un voyageur
Publié le 10 sept. 2024 sur Expedia
N/A
par un voyageur
Publié le 31 août 2024 sur Hotels
par un voyageur
Publié le 29 août 2024 sur Expedia
Great stay. Needs ice machine and better breakfast
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Dennis, Thank you for your feedback! We’re glad to hear you had a great stay. We appreciate your suggestions about adding an ice machine and improving our breakfast offerings. Your input is valuable as we strive to enhance our amenities and guest experience. We will definitely look into these improvements. Thank you for taking the time to share your thoughts, and we look forward to welcoming you back to Extended Stay America in the future!Sincerely,Hotel Management
par un voyageur
Publié le 22 août 2024 sur Expedia
No breakfast
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Bilal, Thank you for your review; it's nice to know you had a satisfactory stay with us. However, we are sorry for your experience with the breakfast. We will make a note of your feedback as we always want to know how to improve our guest experience. Our front desk is always helpful and available to assist you. Please allow us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
par un voyageur
Publié le 29 juill. 2024 sur Expedia
par un voyageur
Publié le 24 juill. 2024 sur Hotels
