Ratings based on 786 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 29, 2024 on Expedia
The lady at breakfast was very friendly and started the day off in a positive way for people
Comment from Hotel Management
Nov. 11, 2024 by Terri, Hotel Management
Thank you for sharing your experience with us! We’re thrilled to hear that our breakfast attendant made such a positive impact on your stay. Starting the day with a friendly face and warm hospitality can make all the difference, and we’re glad she helped brighten your morning.Your feedback has been shared with her and the rest of our team as a reminder of how much our guests value these personal connections. We hope to welcome you back soon for another uplifting experience!
by A traveller
Posted Sep. 29, 2024 on Expedia
Was very clean, common areas are updated nicely but rooms have new carpet and clean linens but older furniture. Staff was very nice.
Comment from Hotel Management
Nov. 11, 2024 by Terri, Hotel Management
Thank you for sharing your feedback! We're pleased to hear that you enjoyed the cleanliness and updates in our common areas. It's also great to know the new carpets and clean linens added to your comfort, though we appreciate your note on the furniture. We’re continually working to improve, and your insights help us prioritize our efforts.Thank you as well for the kind words about our staff! We hope to welcome you back soon for an even better experience.
by A traveller
Posted Sep. 28, 2024 on Hotels
Comment from Hotel Management
Nov. 11, 2024 by Terri, Hotel Management
Thank you for your feedback! We're glad to hear you enjoyed your stay with us. Your positive comments mean a lot to our team, and we look forward to welcoming you back again soon for another great experience.
by A traveller
Posted Sep. 23, 2024 on Expedia
I had stay here for a night and I had to leave because of the bed bugs on the bed. It was horrible, after 3 days I was still itching and itching on my back and feet. When i told the front desk lady They had bed bugs she was like oh sorry to hear. they turn off the Air-condition on the lobby so gets very hot and the room air condition was not good either. I called the Rockford city health department about the dirtiness of this hotel and will never stay here again.
Comment from Hotel Management
Nov. 11, 2024 by Staff, Hotel Management
Thank you for sharing your experience with us, and we sincerely apologize for the issues you encountered during your recent stay. This is certainly not the level of comfort and cleanliness we strive to provide, and we are deeply concerned to hear about the challenges you faced.We take reports of this nature very seriously, and our team has been made aware of the situation so we can address it immediately. The conditions you described are unacceptable, and we will work diligently with our staff to ensure thorough cleaning and improved guest comfort.Your feedback is invaluable as we work to prevent this from happening in the future. We apologize for any discomfort caused, and we are committed to making the necessary improvements. Should you choose to give us another chance, please contact us directly so we can ensure a stay that meets your expectations.Thank you once again for taking the time to inform us.
by A traveller
Posted Sep. 22, 2024 on Expedia
Loved the total experience.
Comment from Hotel Management
Nov. 11, 2024 by Terri, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear that you loved your experience with us. It’s always our goal to create memorable stays for our guests, and we’re delighted we could do that for you. We look forward to welcoming you back for another exceptional stay soon!
by A traveller
Posted Sep. 16, 2024 on Hotels
Comment from Hotel Management
Nov. 11, 2024 by Terri, Hotel Management
Thank you for your feedback! We're glad to hear you enjoyed your stay with us. Your positive comments mean a lot to our team, and we look forward to welcoming you back again soon for another great experience.
by A traveller
Posted Sep. 14, 2024 on Expedia
I stayed here for a business conference. It’s close to the Hard Rock Casino which was pretty fun to go to, even though I really don’t gamble. The breakfast was a nice perk.
Comment from Hotel Management
Nov. 11, 2024 by Terri, Hotel Management
Thank you for choosing to stay with us during your business conference! We're glad to hear our location near the Hard Rock Casino added some fun to your stay, even if gambling isn't your thing. It's also great to know that you enjoyed the breakfast perk—we love providing those little extras to make our guests’ time here even more enjoyable.We look forward to welcoming you back for future stays, whether for business or leisure!
by A traveller
Posted Sep. 6, 2024 on Expedia
Great value
by A traveller from Troy
Posted Sep. 6, 2024 on Expedia
by A traveller
Posted Sep. 3, 2024 on Expedia
Best customer service
