Note fondée sur 689 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juin 2024 par Hotel Management, Gestion de l’hôtel
Hi Danny, Thank you for your feedback we are glad to see you enjoyed your stay with us!
par un voyageur
Publié le 20 nov. 2024
Quiet
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Great place to stay
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your experience at Holiday Inn Rockford (I-90 & RT 20/State St)! We’re so pleased to hear that you had a great stay with us. Your kind words mean a lot to our team, and we’re grateful for your feedback.We hope to have the opportunity to serve you again in the future. If there is anything I can assist you with, please feel free to contact me directly at 815-398-2200 or fdm.holidayinn@rockhospitality.com.Thank you again for choosing Holiday Inn, and we look forward to welcoming you back!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Lovely stay. I really wish they had coffee or tea in the lobby as only two paper cups and two pods were in room. Two adults. No smokers bench or cig disposal. I don’t smoke but there were cigarette butts all over. Picked this facility as a restaurant advertised on site. Went down for breakfast and restaurant did not open until 11:00.
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your experience at Holiday Inn Rockford (I-90 & RT 20/State St). We’re glad to hear that you had a lovely stay overall, and we appreciate your valuable feedback.I would like to sincerely apologize for the issues you encountered. We understand the convenience of having coffee or tea available in the lobby and will certainly consider this suggestion for future improvements. Regarding the smoking area, we regret that the cigarette butts were not addressed properly during your stay and will take steps to ensure that our exterior areas are maintained better in the future. Additionally, I apologize for the confusion with the restaurant hours. While we do have an attached restaurant, Hoffman House Scoreboard, which serves breakfast, I regret that it did not meet your expectations in terms of timing.Your feedback is important to us, and we will use it to make improvements that benefit all of our guests. We hope to have the opportunity to serve you again in the future. If there is anything I can assist you with, please feel free to contact me directly at 815-398-2200 or fdm.holidayinn@rockhospitality.com.Thank you again for choosing Holiday Inn, and we look forward to welcoming you back soon!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Hello Gabriel, Thank you for your feedback! We are happy to see that you enjoyed your stay with us!
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Hi Anthony, Thank you for your feedback! We are happy that you enjoyed your stay with us!
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Management, Gestion de l’hôtel
Hi Cris, Thank you for your feedback! We are happy to see that you enjoyed your stay with us!
par un voyageur
Nice Room Rude Staff
Publié le 5 sept. 2024 sur HotelsThe room was clean and decent. The housekeeping do a great job there with the bathroom cleaning. Good room size for a standard with 1 king bed. The front desk people were something left to be desired. I showed up and gave the desk peeson my name and reservation, and she told me i couldn't check in until 3pm. I returned at 2:30pm and there was a line of guests checking in. To be honest, she was just rude. Some point during the night, the staff blanket messaged a block of rooms about smoking. I didn't smell anything nor do I care if someone was smoking.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your experience at Holiday Inn ROCKFORD (I-90 & RT 20/STATE ST). We’re pleased to hear that you found the room clean and appreciated the efforts of our housekeeping team. However, I’m sorry to learn about your check-in experience and the issues you encountered with our front desk staff.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I will be sure to address your concerns with our team to ensure better service in the future. We hope that you will give us another opportunity to serve you and provide a more seamless experience next time.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Thank you
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn ROCKFORD(I-90&RT 20/STATE ST).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Nice place. Nice staff.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your experience at Holiday Inn ROCKFORD (I-90 & RT 20/STATE ST). We're thrilled to hear that you enjoyed our property and found our staff to be friendly and accommodating. Your feedback is invaluable to us as we strive to enhance our guest experience continuously. We look forward to the opportunity to welcome you back in the future!
