Note fondée sur 104 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,8 Propreté de la chambre
2,1 Service et personnel
2,1 Confort de la chambre
1,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Nothing to say
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We appreciate your time in writing a review. If there is anything specific you would like to discuss or if you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We are committed to ensuring a pleasant stay experience for our guests.
Warm Regards,
Team OYO
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Service wasn't good.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused due to the service not meeting your expectations. We always strive to provide the best experience to our guests and regret that we fell short this time.
Please be assured that we have taken note of your concerns and will address them with our team to ensure that such instances are not repeated in the future.
If there is anything else we can do to assist you, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you for choosing OYO Rooms.
Warm regards,
Team OYO
par un voyageur
Dystopian
Publié le 2 oct. 2024 sur HotelsI am a 68 year old retired Infantry Officer and have traveled all over North America , and been in combat zones overseas. The place was dystopian in a crime ridden area, and I was scared similar to being in Iraq . As a retired Infantry Officer trained in the business of assessing risk and how to deal with it, I was shocked. Seeing the dangerous situation at this motel , I opted to check out less than one hour after checking in.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. As a company, we prioritize the safety and well-being of our guests, and we take your feedback seriously. We understand your concerns and assure you that we are constantly working towards providing a safe and comfortable environment for all our guests. If there is anything else we can do for you or if you have any further questions, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Bad service poor higiene and the manager really suck the hotel stinks and him too
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We are truly sorry to hear about your disappointing experience at our hotel. This falls far below the level of service and cleanliness that we strive to provide for our guests. Our team is committed to delivering exceptional hospitality, so we are deeply concerned that we failed to meet your expectations.
We would appreciate it if you could provide more specific details about the issues you encountered, as it will help us take immediate action and rectify them. Your feedback is invaluable to us, and we will certainly address this matter with the manager concerned and the housekeeping team to ensure such incidents do not reoccur in the future.
If there is anything else we can do to assist you or if you have any further concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com. We genuinely appreciate your feedback and hope to have the opportunity to make it up to you in the future.
Warm regards,
Team OYO
par un voyageur
Publié le 8 sept. 2024 sur Hotels
We did not stay the pictures are not how the room looks. No security lock bathroom not updated looked dingy. Family did not feel safe. Granted the owner said he got it 9 months ago n doing updates little by little. We ended up going elsewhere.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay.
At OYO, we strive to provide a comfortable and safe experience to all our guests. We understand your concerns regarding the room's appearance and security. Rest assured, we have shared your valuable feedback with the owner to ensure necessary updates are made.
We appreciate your patience, and we hope to have another opportunity to host you in the future. If you have any further assistance or would like to discuss your experience in detail, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
par un voyageur
Publié le 25 août 2024 sur Expedia
I recently stayed at OYO Hotel at Chicago Rockford International Airport, IL and regrettably, it was one of the worst accommodations I have ever encountered. From the moment I arrived, it was clear that this place is in desperate need of major renovations and a thorough cleaning.
The room was rundown, with peeling paint, stained furniture and stained carpet. It was as if maintenance had been neglected for years. To make matters worse, I found several bugs crawling around the room as well as the walkway, which was both alarming and unacceptable.
The overall cleanliness was appalling. The bathroom hadn’t been properly cleaned, with visible dirt and hair in the shower, clothing left behind from previous guests. This motel feels more like a health hazard than a place to rest.
I would highly recommend avoiding this motel at all costs. It truly deserves to be condemned until it undergoes significant improvements in both hygiene and safety. Save your money and find a place that values guest comfort and wellbeing.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Tim, Gestion de l’hôtel
We are sorry the stay turned out to be an average one, Arneese! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim
par un voyageur
Don't stay here
Publié le 3 août 2024 sur HotelsThere's probably about 100 rooms at the hotel with only 20 functional. Most of the rooms doors are wide open 24/7. Exterior walls are falling down. Definitely not a place for a family. Judging from the people that were there, it looks like a long term social services place.
Commentaires de Gestion de l’hôtel
16 août 2024 par Joey, Gestion de l’hôtel
Sincere apologies, Gerald ! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
par un voyageur
Stay Away!
Publié le 27 juill. 2024 sur HotelsI wish that I would have taken pictures. That place was terrible, nasty and disgusting.
Commentaires de Gestion de l’hôtel
5 août 2024 par Dewi, Gestion de l’hôtel
We are sorry to disappoint you, Kendra! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Dewi
par un voyageur
Genuine concern for guests - so rare!
Publié le 14 juill. 2024 sur HotelsThe hotel is in the midst of a desperately needed renovation, and the parts that are done are nice. But the kindness and concern of the manager (owner?) was remarkable - literally the best I’ve ever experienced. I would gladly overlook the hotel’s shortcomings just to come visit such a truly amazing person if I come back this way again.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Harrison, Gestion de l’hôtel
We appreciate your positive rating. We take pride in providing our guests with a great experience. Regards, Tim
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Noah, Gestion de l’hôtel
Hi, Jaison! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
