Ratings based on 670 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Waste of money avoid
Posted Mar. 27, 2024 on HotelsThe motel looked nothing like the pictures. The pool looked dirty and was locked. This was a problem as the kitchen was in the pool area so we couldn’t do any cooking.
The laundry room was a complete mess it was so dirty.
The fridge in our room was dirty.
The main woman seemed as if she didn’t want to there, any everything we asked was effort.
The bed itself was comfy only saving grace
Avoid this
Comment from Hotel Management
Apr. 4, 2024 by Tristan, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. Sincerely, Cosmopolitan Motel
by A traveller
Posted Mar. 26, 2024 on Wotif
Priced well but my room had many issues with the facilities
Comment from Hotel Management
Apr. 4, 2024 by Tristan, Hotel Management
Dear David, Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. Sincerely, Cosmopolitan Motel
by A traveller
Good value room
Posted Mar. 20, 2024 on HotelsGood clean simple room.
Comment from Hotel Management
Mar. 21, 2024 by Tristan , Hotel Management
Dear Cameron,Thank you so much for taking the time to review The Cosmopolitan Motel.One of the pleasures of my job is sharing guest feedback with the team and I can’t wait to read this review at our next meeting.I am so happy that you enjoyed The Cosmopolitan Motel and we were able to provide you with a great stay. I hope you will return soon.Sincerely,Cosmopolitan Motel
by A traveller
For the same amount of money stay somewhere nicer
Posted Mar. 4, 2024 on HotelsThe room was a mess. The walls in the room were patched up. The room should not have been able to be rented out. There was no tv in the room, there was no door to the shower, just a shower liner. The whole bathroom would be wet after every shower. The dishes were dirty. And the screen door to the patio was off the hinges. It was not worth the money we paid.
by A traveller
Posted Mar. 3, 2024 on Wotif
first I had to hip and shoulder my way through door as it was sticking and then wipe the ants off the bed before sitting down we could barely sleep with the traffic sounds I was pretty convinced that a semi truck or street racer was coming through the room at some stage! Oh and if we had fire we would’ve had know because the fire alarm had been removed .
It was close to everything we was in town for.
Comment from Hotel Management
Apr. 4, 2024 by Tristan, Hotel Management
Dear Jaidee, Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. Sincerely, Cosmopolitan Motel
by A traveller
Posted Feb. 21, 2024 on Wotif
The location is accessible and the staff is nice and friendly. the room is located in level 3 and it has the view of the bridge and the city. it is good for young people but for seniors stairs is a bit hard to go up/down the building.
Comment from Hotel Management
Mar. 1, 2024 by Tristan , Hotel Management
Dear Montiner,Thank you so much for taking the time to write a review.I was very happy to read that you enjoyed the views and the friendly staff and will certainly let the staff know that they hit the mark there.We take feedback very seriously as it is extremely important to us. We discuss any issues guests have with our staff so that we can ensure it will not happen for any future stays.I hope to welcome you back in the near future so that you can experience the beautiful views our motel and town has to offer, that you loved. It would be our pleasure to see you again. Thank you.Sincerely,Cosmopolitan Motel
by A traveller
Posted Feb. 19, 2024 on Lastminute
Absolutely disgusting!!!!
The room was completely filthy dirt and hair in all the corners of the bathroom, a shoe print and hair in the shower and the toilet paper had the tear line from the previous user.
There was large areas of the walls that had been damaged, the carpet had white marks on it.
I felt completely unsafe and returned my room key and checked out 20 minutes after arrival. The lady at the desk was arrogant and it is falsely advertised there is no bar and no breakfast no close cafes. This is the worst I have ever been to.
by A traveller
Posted Feb. 12, 2024 on Wotif
I thought there may have been cutlery, plates, or dishes. Aircon was good. Bed was comfortable, good pillows, clean linen.
Comment from Hotel Management
Feb. 13, 2024 by Tristan , Hotel Management
Dear Cynthia I am so thrilled that you had a great stay with us and took the time to share your feedback.We truly appreciate it. We hope that you will return to The Cosmopolitan Motel when you are back in town.Cutlery is available at the Motel Reception and we are sorry you didn't see the signs up. But with this feedback we will look into having the cutlery in the rooms for better guest satisfaction We look forward to hosting you again.Sincerely,Tristan
by A traveller
Posted Feb. 1, 2024 on Expedia
This property was convenient to the highway. Wifi was not very good
by A traveller
Posted Jan. 29, 2024 on Expedia
Not bad
