Note fondée sur 732 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2024 sur Hotels
Very noisy - très bruyant car proche des artères de routes principales (4 voies) et mal insonorisé malgré l'usage de bouchons d'oreilles. Literie ancienne. Laverie pas propre : quelqu'un avait laissé son caleçons et ses chaussettes sales. Mériterai une rénovation. Si vous réservez dans ce motel assurez vous d'avoir les "suites".
Commentaires de Gestion de l’hôtel
26 août 2024 par Tristan , Gestion de l’hôtel
Dear Majorie,I am truly sorry that we weren’t able to provide you with a great experience during your last stay with us.However, your feedback will be shared with staff to ensure we continue to improve. If you are willing to give us another chance, I would love to show you the hospitality that we are known for.Please let me know when you return and I’ll ensure you have a great stay.Sincerely,Cosmopolitan Management
par un voyageur de Colomiers
Publié le 17 mars 2024 sur Expedia
Climatisation trop bruillante, trop froide, ventilation trop puissante...(impossible à régler)
Commentaires de Gestion de l’hôtel
19 mars 2024 par Tristan , Gestion de l’hôtel
Dear CelineThank you so much for taking the time to write a review.I was very happy to read that you enjoyed stay and will certainly let the staff know that they hit the mark there.We take feedback very seriously as it is extremely important to us. We discuss any issues the guest have with our staff so that we can ensure it will not happen for any future stays.I hope to welcome you back in the near future.Sincerely,Cosmopolitan Motel
par un voyageur
A éviter !
Publié le 4 août 2018 sur HotelsTrès mal situé dans un carrefour et extrêmement bruyant.
Le restaurant ne fait pas partie du motel. Nous ne l'avons pas testé.
Commentaires de Gestion de l’hôtel
20 août 2018 par Management, Gestion de l’hôtel
Thank you for your feedback, we have different room categories and pricing that can be booked that are off the highway
par un voyageur
Motel de base
Publié le 12 févr. 2016 sur Expedialoin de tout, brouillant, clos, chambre en face de la laverie, à ne pas faire en famille
par un voyageur
Publié le 30 sept. 2024 sur Wotif
There wasn’t a face washer other than that it was okay.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Cosmopolitan Management, Gestion de l’hôtel
Dear {Name}, Thank you so much for taking the time to write a review. We take feedback very seriously as it is extremely important to us. I hope to welcome you back in the near future. It would be our pleasure to see you again. Thank you. Sincerely, Cosmopolitan Management
par un voyageur
Very good motel. Very clean. Enjoyed our stay
Publié le 29 sept. 2024 sur HotelsCommentaires de Gestion de l’hôtel
1 oct. 2024 par Cosmopolitan Management, Gestion de l’hôtel
Dear Pulgil, Thank you so much for taking the time to write a review and share your travel experience. We really appreciate the kind words you said about the motel and will make sure the staff knows their hard work is recognized. We look forward to seeing you when you are back in town.Sincerely, Cosmopolitan Management
par un voyageur
Publié le 27 sept. 2024 sur Expedia
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The front security did not lock and even if it did it had no screen. We felt unsafe and reception not available at 8pm when we realised.fridge broken. Air-conditioning dials missing. Bathroom still had hair in it. Cupboard door missing indicative of the general state of disrepair.
We arrived late and quickly went out for dinner. Got back around 8pm and wanted to leave and felt unsafe.
Only stay here if nothing else at all is available anywhere else within Rockhampton
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Cosmopolitan Management, Gestion de l’hôtel
Dear Guava, Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you’re willing to give us another shot when you’re back in town, please reach out directly as I would love to personally oversee your stay.Sincerely, Cosmopolitan Management
par un voyageur
Publié le 25 sept. 2024 sur Wotif
There was nothing to like
Should be condemned
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Cosmopolitan Management, Gestion de l’hôtel
Dear Steve, Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you’re willing to give us another shot when you’re back in town, please reach out directly as I would love to personally oversee your stay.Sincerely, Cosmopolitan Management
par un voyageur
Publié le 24 sept. 2024 sur Hotels
