Note fondée sur 440 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Terrible !
Publié le 21 août 2024 sur HotelsTerrible, le prix affiché sur hôtel.com était de 115$, finalement quand je suis arrivé sur place (avec payment sur place), l’hôtel m’a demandé de payer 135$ car le prix hôtel.com n’incluait pas les “frais de service”…
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Rp, Gestion de l’hôtel
Dear Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Rockingham.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback to better handle these types of situations differently in the future.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Ron, Gestion de l’hôtel
Dear Lydia,We would like to thank you for taking the time to complete our online survey. Feedback from our members is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Ron PatelQuality Inn & Suites Rockingham
par un voyageur
Publié le 14 août 2024 sur Hotels
par un voyageur
Publié le 11 août 2024 sur Expedia
We rented 3 rooms- the sink in each was clogged and barely drained. One floor was damp and very slippery. We dried it with towels, and they were black when we finished. Bedding was dirty and our door did not latch.
On top of all that, I’d booked and paid through Expedia. The hotel’s computer kept giving them a message that my card had been declined for one of the 3 rooms. I spent an hour in the lobby on the phone with Expedia in the presence of hotel staff to prove I’d paid. Staff members were friendly enough, but this was a horrible hotel experience.
Commentaires de Gestion de l’hôtel
12 août 2024 par Rp, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Rockingham. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with to better handle these types of situations differently in the future. Feedback from our guest on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Quality Inn & Suites Rockingham
par un voyageur
Dirty
Publié le 8 août 2024 sur HotelsThe shower didn't work the bathroom floor and surfaces were slimy. It smelled like mildew. Office guy came and sprayed my room with air freshener and mopped the bathroom floor and brought towels that were not already in the room told me I need to leave the fan running for the AC unit and that's why it smelled. There were bugs in the room. 10/10 would not stay here again
Commentaires de Gestion de l’hôtel
16 août 2024 par Rp, Gestion de l’hôtel
Dear Allison,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Rockingham.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our guest on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Quality Inn & Suites Rockingham
par un voyageur
Publié le 6 août 2024 sur Expedia
I dont think a tornado could clean this place. Very musty smelling from the nasty carpet. I could not sleep under the comforter, was worried bout bed bugs and they wasnt clean at all. Lobby area where breakfast was served also very nasty. They was working on the room next to mine late in the nite. Bathroom was probably the worst. Floor looks like someone tries to tile it and forgot the grout. Bathtub was very dirty inside and out. Toilet was broken. Didn't think the owners/staff really cared bout how the the accommodations was satisfactory for guests. Pool doesnt look like it was opened at all this year. Was still covered and looked empty. Nothing as described online. I can deal deal with alot but this place made me feel like i need a tetanus shot after one night there!. Desk attendant was friendly but place looks like its ran by extremely lazy and seemingly careless people.
Commentaires de Gestion de l’hôtel
7 août 2024 par Ron, Gestion de l’hôtel
Dear William,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Rockingham.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,
par un voyageur
Publié le 23 juill. 2024 sur Expedia
As soon as we walked into our room, there was a huge black stain on the carpet. Upon waking the next morning, come to discover there was a huge rip/tear in the sheets/mattress which I question if the sheets were ever changed from the people before us.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Rp, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Rockingham.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Quality Inn & Suites Rockingham
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Hotel room had been smoked in even through I got a non smoking room. The room had not been cleaned. It was awful!
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Rp, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Rockingham.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Quality Inn & Suites Rockingham
par un voyageur de satsuma
Publié le 21 juill. 2024 sur Expedia
Bed was very hard, room was damp and musty smell. No shower curtain in bathroom and no one came and put onw in. Want be back to aray again.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Rp, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Rockingham.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Quality Inn & Suites Rockingham
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Rp, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Rockingham.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Quality Inn & Suites Rockingham
