Ratings based on 749 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from COPPELL
Posted Nov. 19, 2024
great place
Comment from Hotel Management
Nov. 19, 2024 by NicB, Hotel Management
Thank you for your feedback!
by A traveller
I'll be back for sure!
Posted Oct. 8, 2024 on HotelsGreat location. Restaurant was great but also many walkable options. A bit of a hike to the metro station but also too close to get an Uber to/from - so plan a walk if you have luggage. Nice rooms. Bikes available for rent. GREAT staff. Nick at the front desk was more than helpful with a few requests.
Comment from Hotel Management
Oct. 10, 2024 by Canopy by Hilton, Hotel Management
David,Thank you for choosing to stay with us! We are so happy your time here was as enjoyable as it was for us to host you. Your feedback helps us continue to offer the best possible service. We look forward to welcoming you back in the future! Warm regards
by A traveller
Posted Oct. 7, 2024 on Expedia
The parking cost $30 regular $40 valet is a good info to have in file
Comment from Hotel Management
Oct. 7, 2024 by Canopy by Hilton, Hotel Management
Bismeiry,Thank you for choosing to stay with us! We are so happy your time here was as enjoyable as it was for us to host you. Your feedback helps us continue to offer the best possible service.We look forward to welcoming you back in the future!Warm regards
by A traveller from north tonawanda
Posted Oct. 3, 2024 on Expedia
Great people, great location
Comment from Hotel Management
Oct. 4, 2024 by Canopy By Hilton, Hotel Management
Shannon Lee,Thank you for choosing to stay with us! We are so happy your time here was as enjoyable as it was for us to host you. Your feedback helps us continue to offer the best possible service. We look forward to welcoming you back in the future!
by A traveller
Awesome hotel
Posted Oct. 3, 2024 on HotelsI love this hotel, the room design is great, extras like a Nespresso machine and the shower makes this like a trip to a spa. Will stay here again!
Comment from Hotel Management
Oct. 4, 2024 by Canopy By Hilton, Hotel Management
Heidi,Thank you for choosing to stay with us! We are so happy your time here was as enjoyable as it was for us to host you. Your feedback helps us continue to offer the best possible service. We look forward to welcoming you back in the future!
by A traveller
Posted Oct. 2, 2024 on Hotels
Comment from Hotel Management
Oct. 4, 2024 by Canopy By Hilton, Hotel Management
Edson,Thank you for choosing to stay with us! We are so happy your time here was as enjoyable as it was for us to host you. Your feedback helps us continue to offer the best possible service.We look forward to welcoming you back in the future!
by A traveller
Posted Oct. 1, 2024 on Expedia
Most horrendous experience arrived at midnight and informed room not available. Room oversold boamed Expedia, which sounds dubious, probably sold room as I was late and did not check in. They said they tried to contact me to say room was oversold. The reality is this room had been booked for weeks. I waited for 30 mins for a taxi then travelled 25 mins to another hotel. I was in a worse hotel and then had to travel back to the Bethesda hotel for a 7am start, great start to my week. Thank you Expedia for providing such terrible customer service when I complained. I requested compensation for the one night of inconvenience which I thought was very reasonable albeit this wrecked my whole trip. I was informed yes we can give you a refund of £32, really is this a joke. When I called back after the line dropping they said I was not eligible for anything. “We really appreciate your situation sir”.
Comment from Hotel Management
Oct. 1, 2024 by Canopy Hotel, Hotel Management
Neil,We were disheartened to hear that your recent stay did not meet your expectations. We are committed to providing our guests with the highest quality of service and accommodations, and we sincerely apologize for any inconvenience you experienced. Looking forward to welcoming you back to a stay that exceeds not just your standards, but your expectations.
by A traveller from Short Hills
Posted Sep. 28, 2024 on Expedia
They canceled my reservation last minute with no good reason, I had booked months ago.
Comment from Hotel Management
Sep. 28, 2024 by Teddy, Hotel Management
We were disheartened to hear that your recent stay did not meet your expectations. We are committed to providing our guests with the highest quality of service and accommodations, and we sincerely apologize for any inconvenience you experienced. Looking forward to welcoming you back to a stay that exceeds not just your standards, but your expectations.
by A traveller
Posted Sep. 24, 2024 on Expedia
We absolutely love this canopy location. Staff was wonderful!
Comment from Hotel Management
Sep. 28, 2024 by Teddy, Hotel Management
Sherry,Thank you for choosing to stay with us! We are so happy your time here was as enjoyable as it was for us to host you. Your feedback helps us continue to offer the best possible service.We look forward to welcoming you back in the future!
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 28, 2024 by Teddy, Hotel Management
Thank you for choosing to stay with us! We are so happy your time here was as enjoyable as it was for us to host you. Your feedback helps us continue to offer the best possible service.We look forward to welcoming you back in the future!
