Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 avr. 2023 par Anya Fores General Manager, Gestion de l’hôtel
Dear Bruno, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Anya ForesGeneral Manager
par un voyageur
Rejoindre sa fille à Washington
Publié le 8 oct. 2019 sur HotelsHôtel intéressant mais l’insonorisation des fenêtres est quelque peu déficiente, on entend le passage des autos dans la rue.
Commentaires de Gestion de l’hôtel
9 oct. 2019 par General Manager, Gestion de l’hôtel
Jean, thank you for choosing to stay with us at Hilton Garden Inn Rockville-Gaithersburg, and we appreciate your perfect rating. We are delighted to know you were impressed with all the aspects of our property, and you had a fantastic time with us. We value your constructive feedback regarding areas where we can improve. We look forward to your next visit with us.
Charles Perrell,
General Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
This hotel felt more luxurious than the average Hampton Inn. The staff was kind and busy and the kids had a great time in the pool. The room was comfortable and we slept well.
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Dear Kathryn,Thank you for choosing Hilton Garden Inn Rockville-Gaithersburg and for your wonderful review! We are thrilled to hear that your stay felt more luxurious than expected and that our team made a positive impression. We are glad that your family was able to take advantage of our pool and how much you appreciated our comfortable and well-appointed rooms. It is our goal to provide an excellent stay, and we are glad to have exceeded your expectations. We look forward to your next stay with us whenever you return to the area.Sincerely,Anya ForesGeneral Manager
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Dear Lisa,Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Anya ForesGeneral Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Everything was dirty. Hallways smells. No toilet paper in bathroom. Noisy. Dirty
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Dear Nichole,We are deeply sorry to hear about your disappointing experience. Cleanliness and comfort are top priorities for us, and we regret we did not meet your expectations. We will address this immediately with our staff and ensure such incidents do not happen again. Your feedback is invaluable in helping us improve, and we appreciate you bringing this to our attention. Thank you for staying with us, and we hope you will give us another opportunity to provide you with a superior stay.Sincerely,Anya ForesGeneral Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Dear Ola,Thank you for choosing Hilton Garden Inn Rockville-Gaithersburg. We are pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. We hope to have another opportunity to provide you with an exceptional stay whenever your travels bring you back to the area!Sincerely,Anya ForesGeneral Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Dear Vishnu,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive each time you are our guest.Sincerely,Anya ForesGeneral Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Dear Mireya,Thank you an excellent rating of Hilton Garden Inn Rockville-Gaithersburg We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. It was a pleasure hosting you, and we hope to see you again on your next visit to the area.Sincerely,Anya ForesGeneral Manager
par un voyageur
Publié le 1 août 2024 sur Expedia
No ofrecieron la habitación que había ordenado
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Dear Cesar,Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Anya ForesGeneral Manager
par un voyageur
Very good
Publié le 26 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
27 juill. 2024 par Manager, Gestion de l’hôtel
Dear David,Thank you for choosing Hilton Garden Inn Rockville-Gaithersburg. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Anya ForesGeneral Manager
