Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Resident Dining Manager
Publié le 1 août 2024 sur HotelsThe room, as always was clean and very nice.
This is my 4th time here in this hotel and when I am in this area to work again, I will be staying here.
The breakfast was great and the staff were very helpful. Lots of parking space and many things to do, eat or just relax at around the area. Beautiful seating area on the main floor.
A 5+ for me.
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Dear Landis,It is great to read your travels brought you back to see us again. Thank you very much for the terrific comments about our breakfast and staff. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. It was our pleasure hosting you and we look forward to your next stay at Homewood Suites by Hilton Rockville-Gaithersburg.Anya ForesGeneral Manager
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Dear Ann K,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Homewood Suites by Hilton Rockville-Gaithersburg; we hope to see you again soon. Anya ForesGeneral Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Dear Jessica,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Anya ForesGeneral Manager
par un voyageur
Would stay here again
Publié le 21 juill. 2024 sur HotelsGreat stay. We were here during the Microsoft crash and all the computers were down so everything was as handled on paper. The staff was surprisingly calm and efficient for such a big problem. We checked in easily got our room with very little delay. We found our room very clean and comfortable and any needs we had were addressed right away. The breakfasts were pretty good also.
The only critique I can give is that the room was a little dated. It was clean enough that it felt good despite it being older.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Manager, Gestion de l’hôtel
Dear Venessa,Thank you for staying at Homewood Suites by Hilton Rockville-Gaithersburg and for your fantastic review! We're delighted you had a great stay despite the unexpected tech crash. Our team takes pride in maintaining calm and efficiency under pressure, and we're glad it made a difference for you. Thank you for appreciating our clean and comfortable accommodations. Your comments are a delight to read and will encourage our team to keep up the great work. Thank you again; we look forward to your next stay with us soon.Anya ForesGeneral Manager
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Great property
Commentaires de Gestion de l’hôtel
14 juill. 2024 par GM, Gestion de l’hôtel
Dear Kyle, thank you for sharing that you had a wonderful stay with us at Homewood Suites by Hilton Rockville-Gaithersburg! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Anya ForesGeneral Manager
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Manager, Gestion de l’hôtel
Dear James,We are happy you chose Homewood Suites by Hilton Rockville-Gaithersburg for your recent visit to Rockville. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Anya ForesGeneral Manager
par un voyageur
Overall a great hotel
Publié le 7 juill. 2024 sur HotelsThe hotel itself was fantastic but the pool was a letdown. It had so much chlorine in it that my eyes were burning just being in the pool area.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Manager, Gestion de l’hôtel
Dear Stephen,Thank you for your fantastic feedback and for choosing to stay with us! We're thrilled to hear that you enjoyed your overall experience at our hotel. Your comments about the pool are noted, and we apologize for any discomfort caused. Please be assured that we're looking into this to ensure a more enjoyable experience for our guests. We hope to welcome you back soon at Homewood Suites by Hilton Rockville-Gaithersburg for another stay!Anya ForesGeneral Manager
par un voyageur
Publié le 7 juill. 2024 sur Hotels
The woman in the breakfast area (not sure name but she had a five year old?)-was absolutely above and beyond lovely. All the staff was great. The elevator broken and the hallways hot but that was not their fault . Every staff member we encountered was fab.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Manager, Gestion de l’hôtel
Dear Amy,Thank you so much for your wonderful feedback! We're thrilled to hear you had a fantastic stay with us. Our team takes pride in delivering exceptional service, and we're delighted that you found our staff, especially in the breakfast area, to be so warm and accommodating. Your understanding regarding the elevator and hallway conditions is greatly appreciated. We look forward to welcoming you back soon for another fabulous experience!Anya ForesGeneral Manager
par un voyageur
Publié le 1 juill. 2024 sur Expedia
na
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Manager, Gestion de l’hôtel
Dear Hongxue,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Homewood Suites by Hilton Rockville-Gaithersburg. We look forward to your return and wish you all the best with your future travelsAnya ForesGeneral Manager
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Manager, Gestion de l’hôtel
Dear Margaret,Thank you for choosing Homewood Suites by Hilton Rockville-Gaithersburg. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Anya ForesGeneral Manager
