Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2019 par Isaac Mantey, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 27 août 2018 sur Hotels
Hotel bien chambre correct
Il y'a rien à proximité de l'hôtel pour manger
Recommandé
pour Événement personnelpar un voyageur
Publié le 5 avr. 2018 sur Hotels
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par sheraton rockville, Gestion de l’hôtel
thank you for the feedback
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Sheraton Rockville, Gestion de l’hôtel
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience and that everything met your expectations. Your feedback truly means a lot to us and motivates us to keep delivering our best. If you ever need anything or have more feedback to share, please don't hesitate to reach out. We look forward to serving you again soon!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Sheraton Rockville, Gestion de l’hôtel
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience and that everything met your expectations. Your feedback truly means a lot to us and motivates us to keep delivering our best. If you ever need anything or have more feedback to share, please don't hesitate to reach out. We look forward to serving you again soon!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Nice dinining options very convenient
Commentaires de Gestion de l’hôtel
2 août 2024 par Sheraton Rockville, Gestion de l’hôtel
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience and that everything met your expectations. Your feedback truly means a lot to us and motivates us to keep delivering our best. If you ever need anything or have more feedback to share, please don't hesitate to reach out. We look forward to serving you again soon!
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Needs more parking
Commentaires de Gestion de l’hôtel
2 août 2024 par Sheraton Rockville, Gestion de l’hôtel
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience and that everything met your expectations. Your feedback truly means a lot to us and motivates us to keep delivering our best. If you ever need anything or have more feedback to share, please don't hesitate to reach out. We look forward to serving you again soon!
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par sheraton Rockville, Gestion de l’hôtel
We really appreciate your feedback !
par un voyageur
Publié le 24 juill. 2024 sur Hotels
The state was terrible marked by the horrible check-in, where the hotel made it our problem “our problem that the reservation that did not have records of the reservation, which was fully paid for in advance. This aggravation started at 9 PM and the attendant told told me that it was my problem to adjust that and sort that out rather than their problem which they had a record of yet, and confirmed the reservation knew about it, but it was my problem to sort it out
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Sheraton Rockville , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We deeply apologize for the inconvenience you experienced during your check-in process. This is not the level of service we strive to provide our guests, and we are sorry for the frustration it caused.It is our responsibility to ensure a smooth and pleasant check-in for all our guests, especially when reservations are fully paid in advance. We are currently investigating the issue with our reservation system to prevent such occurrences in the future. Additionally, we will be addressing the matter with our staff to ensure they provide the appropriate support and assistance in similar situations.Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We hope you will give us another chance to provide you with the exceptional experience you deserve.Sincerely,
