Ratings based on 937 Guest Reviews
Hear it directly from our travellers
2.3 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 12, 2024 on Hotels
Comment from Hotel Management
Aug. 14, 2024 by Manager, Hotel Management
Hello Whitney, We appreciate you choosing our hotel for your stay. Should you have any feedback to share from your experience, please don't hesitate to reach out to us. We hope to welcome you back soon for an even more enjoyable stay!
by A traveller
Posted Aug. 6, 2024 on Expedia
The minute we showed up I knew it was bad. The front staff double charged my room but laughed it off like it’s a common occurrence. I waited 2 days to receive the overcharge back. When I complained they told me I could go somewhere else. The manager was no help & even said to me when I told her I just wanted my key being on the road 9 hours that she was tired from working 12 hours. What kind of answer is that???? Upon finally getting my room I found the bathroom to be disgusting. Mold on the door, the toilet paper fixture falling out of the wall, & only 1 bath towel for me & my wife. The tv reception was horrible so we couldn’t even watch it. The police were constantly here for many different things. I can go on & on. Please do yourself a favor & don’t be fooled by the price of this 2 star “hotel “. It’s 2 too many for my book!!!
Comment from Hotel Management
Aug. 7, 2024 by Manager, Hotel Management
Hello Michael, We apologize that your experience fell short of expectations and appreciate your feedback. Our team will address your concerns internally to prevent any reoccurrence. Kindly contact our management at your earliest convenience to discuss your experience further.
by A traveller
Posted Aug. 5, 2024 on Hotels
Comment from Hotel Management
Aug. 8, 2024 by Manager, Hotel Management
Hello Deloris, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. Your feedback is valuable to us in improving our services for future guests.
by A traveller
Posted Aug. 5, 2024 on Expedia
No breakfast, in Expedia said breakfast included
Comment from Hotel Management
Aug. 8, 2024 by Manager, Hotel Management
Hello Elda, We apologize for any confusion regarding your booking details. It's always best to confirm amenities like breakfast directly with the hotel to ensure accuracy. Please feel free to contact Expedia for further assistance with your reservation.
by A traveller
No breakfast
Posted Aug. 5, 2024 on HotelsIt also didn't offer the breakfast that you said it had Nice breakfast room not a thing in it
Comment from Hotel Management
Aug. 6, 2024 by Manager, Hotel Management
Hello Penny,We apologize for any misunderstanding regarding our breakfast offerings. We encourage guests to confirm amenities upon check-in for accurate information. Your feedback is valuable for us to address areas of improvement. We hope to welcome you back in the future for a more positive experience.
by A traveller
Posted Aug. 4, 2024 on Expedia
Comment from Hotel Management
Aug. 6, 2024 by Manager, Hotel Management
Hello RICKIE,We are thrilled to hear that you had a wonderful experience during your stay! Our team looks forward to welcoming you back soon for another fantastic visit.
by A traveller
Posted Aug. 3, 2024 on Expedia
Nice
Comment from Hotel Management
Aug. 3, 2024 by Manager, Hotel Management
Hello Pamela,We are delighted to hear that you found your stay pleasant! We strive to provide a positive experience for all our guests. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
by A traveller
Posted Aug. 2, 2024 on Hotels
Comment from Hotel Management
Aug. 3, 2024 by Manager, Hotel Management
Hello Bobby,We're glad you enjoyed your stay with us! If there's anything we could improve on, please feel free to reach out to us directly. We appreciate your valuable feedback and hope to welcome you back soon!
by A traveller
Posted Jul. 30, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by Manager, Hotel Management
Hello King, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback to help improve our services. We look forward to welcoming you back soon!
by A traveller
Posted Jul. 30, 2024 on Expedia
Cockroaches
Comment from Hotel Management
Aug. 14, 2024 by Manager, Hotel Management
Hello Gerald, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
