Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not impressed
Publié le 28 sept. 2024 sur HomeAwayFor starters, we arrived at the house to find the road completely flooded (king tide, so I understand, but a warning would have been nice). Then, when inside, found the vents to be completely covered in thick dust, lots of dust throughout the house, wet couches, sand everywhere, a moldy shower curtain liner, a fully rusted shower curtain rod, a moldy cooler with moldy water on the deck, junk and trash in the kitchen drawers, cooking pans/pots need replaced and required extensive scrubbing for any meal cooked. Our stay was Sunday-Saturday and while issues were reported Sunday night, we didn’t hear back until Wednesday. There are whole light fixtures missing/hanging from the ceiling, light bulbs out all over the house and pool area. The price says $60 per day for pool heat but there’s a bunch of taxes on top of that. Constant issues with WiFi. There is NO BEACH in front of the house. The entire shoreline has changed in rodanthe and there is no where to “set up” to have a beach day. There are stained pillows and gross baby equipment in the closet. The grounds are so unkept you have to fight plants to get into your car. Overall highly disappointed and dissatisfied in our stay. These are not issues you should have to deal with on vacation.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Our week at the knotty whale
Publié le 20 sept. 2024 sur HomeAwayA couple cleanliness issues (dirty windows, dusty air vents) issues with amenities (none of the coffee pots worked properly and the direct tv stopped working on the first night) but nothing that ruined our stay. I loved the location so close to the ocean, but it’s already eroded a house next to it into the ocean. I’m worried how long there will be any beach left. The neighbor in the small house next to us was rude to anyone that came within 20’ of his property and yelled for them to leave.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, and we're glad you enjoyed the location so close to the ocean. We apologize for the cleanliness concerns with the windows and vents, as well as the issues with the coffee pots and DirecTV. We'll address these right away to ensure everything works properly for future guests. We understand your concern about the beach erosion and appreciate you sharing that. We’re also sorry to hear about the neighbor’s behavior and will look into ways to improve the experience for our guests. Thank you again for your insights!
par un voyageur
Clean, great views but needs a few minor repairs
Publié le 9 avr. 2024 sur HomeAwayWe enjoyed our stay The house clean and presented like the photos. There are a few minor repairs needed. The stove top cooks on high all the time. Corner cabinets doors in the kitchen are coming off the hinges, blinds in the master bedroom and bath on the first floor are incomplete, table in master up stairs is broken and the dryer takes two cycles to dry anything, There is limited large pans for cooking for a larger group, number of towels provided are enough for a day so your doing laundry daily. There’s a trick to locking the doors which we don’t know the first night, you have to lift on the handle in order for the lock to turn. I know I listed a number of items but they are all minor things and can be easily addressed and did not have a negative impact on our stay or opinion of the rental. Other rentals we’ve stayed in had a guest book. This would be a great idea as previous guest and future can write in it and leave tips and experiences for new guests. Items of restaurants, must see or do’s etc.
par un voyageur de Oxford, Pennsylvania
Beautiful House
Publié le 18 déc. 2023 sur HomeAwayThis house was beautiful and we loved the quiet location. It was spacious and had a great view of the ocean and stars. Only thing I would say that needs improvement were the washer and bedroom comforter. The washer smelled very funky and had black stains in it.. and the comforter was very stained and had fur all over it. Other than that, we enjoyed our stay!
Commentaires de Gestion de l’hôtel
18 déc. 2023 par VrboOwner, Gestion de l’hôtel
Kaitlyn, thank you for sharing your feedback, we're pleased that you thought our home was beautiful and that its location served you well! That said, we sincerely apologize for the cleanliness details that were missed and your comments have been shared with the local manager so housekeeping can be addressed. We enjoyed having you as our guest and we hope to host you again.
par un voyageur
Unclean beachfront
Publié le 7 déc. 2023 sur HomeAwayThe house could be absolutely wonderful but its dirty. So much hair on the fitted sheet of one bunk bed, it appeared maybe a haircut occurred on it and the comforter. The air filter was full on the a/c indoor unit. Heaven know how dirt the one is upstairs above the master bedroom. Only 2 small closets but they are full of stuff and a small hanger on one bedroom door. The kitchen was still dirty from the previous renter. Food all over the stove, countertop and baking soda spilled on the refrigerator top shelf. All floors were sandy, not a little either. There was almost 1/4 cup of sand under the cushions on both dirty sofas. Two vacuum cleaners had no bags but were run without a bag and both had short black hair and sand. Dishes in the cabinet had water in them. A beautiful house, with a beautiful view with so much potential but the cleaning service is horrible. After we got the place cleaned up we had a great time but it took a lot of work on our part to get the house clean. I will say the bathrooms were clean. But the comforters were dirty, the floors were dirty, kitchen was dirty. Kitchen and dining room light fixtures were greasy and dirty. Dining room table finish is sticky. I feel for the owners because their beautiful home is not being maintained
Commentaires de Gestion de l’hôtel
8 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi Mazie, thank you for your feedback! We sincerely apologize for the cleanliness concerns you encountered upon arrival and appreciate you alerting us and allowing our team to make it right. We hope to host you for another truly carefree and great vacation in the future!
par un voyageur
BEACH love
Publié le 25 sept. 2023 sur HomeAwayThe property was great, super location, nice pool and hot tub. Generally clean. Cleaning as far as under beds, behind things and extra blankets could use improvement. Had to leave two days early because of storm surge, flooding of roads. They wouldnt refund because no evacuation order, even though governor declared state of emergency.
Commentaires de Gestion de l’hôtel
10 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Positive and Negative
Publié le 10 sept. 2023 sur HomeAwayWe arrived at the Knotty Whale on 9/2/2023. We were aware of the steps but not aware that we could not access the third level (main level) without going completely around to the back of the house to get to the door to the inside stairs. The one bunk room does not have a door. No privacy. The one queen room does have a private bathroom. The other queen room has to share a bathroom with the bunk rooms. One towel for each of us for the week. Luckily there are laundry facilities on the first level so we were able to wash towels.
The property manager, Robert, I will give a 1/10. When we first started talking with him he was nice, but when I called later, closer to our arrival time - I had asked for chairs to be placed around the pool. He thought my concerns were "trivial" and that I was "convincing" myself that I would not have a good vacation. There were a total of 6 lounge chairs by the pool which was very much appreciated so we could have somewhere to sit when we were not in the pool. I texted Robert at 8:49 AM on 9/8 telling him that our upstairs was set for 72 but was reading 80. I called Vacasa 3 hours later and was informed he didn't put a ticket in. KUDOS to Brittany from Vacasa - she immediately put a ticket in for our A/C issues on 9/8 so we could have a comfortable night. She deserves an 11/10 for customer service. Alex, the maintenance guy who came to assess our issue, went above and beyond to check the unit. He deserves above a 10 as well.
Commentaires de Gestion de l’hôtel
25 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to share your feedback following your stay, Gail. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. We appreciate you notifying us promptly of the issues you encountered so that we could take the appropriate steps toward a resolution. We are happy to know that our local operations manager was able to assist you immediately regarding your issues at home. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.
par un voyageur
Wonderful location, drinking my coffee and being right on the beach was wonderful! Great pool!
Publié le 7 août 2023 sur HomeAwayWonderful company to work with, if you need anything they are right on it!! Great house with a very nice pool area and hot tub! Love love location! Downstairs air needed to be cooler, if set at 68 it was 78, couldn’t get it cooler than 78.
par un voyageur
Amazing property
Publié le 17 juin 2023 sur HomeAwayThe house was exactly as pictured. House was very clean and well-appointed. It had everything you could ever need in the kitchen. Location was great to the beach. If I had one thing I would change it is more seating in the living area. It sleeps alot of people but the living room only seats five at a time. It was very comfortable and I will definitely book again and again. Vacasa was responsive and helpful when contacted.
par un voyageur
Great place
Publié le 13 mai 2023 sur HomeAwayIt was lovely. The only thing I would change is the stove. Front burner has no settings. It's always on high
