Ratings based on 932 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 21, 2024
May need to put some light on signs because hard to find if not from area
Comment from Hotel Management
Oct. 22, 2024 by Guest Services Mgr, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
by A traveller from Hot Springs
Posted Oct. 5, 2024 on Expedia
Comment from Hotel Management
Oct. 7, 2024 by General Manager, Hotel Management
Thank you for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Kraig Pomrenke, GM
by A traveller
Posted Sep. 30, 2024 on Hotels
We were only there for one night, but were treated very nicely. The staff was very friendly. The maintenance is very helpful when it came to putting batteries in my TV remote everything was clean.
Comment from Hotel Management
Oct. 1, 2024 by General Manager, Hotel Management
We appreciate you taking the time to share you experience with us. Thank you for the great review and we look forward to hosting you in the future. Sincerely, Kraig Pomrenke, GM
by A traveller
Posted Sep. 30, 2024 on Expedia
Comment from Hotel Management
Oct. 1, 2024 by General Manager, Hotel Management
Thank you for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Kraig Pomrenke, GM
by A traveller from Copperas Cove
Posted Sep. 29, 2024 on Expedia
Property is run down, water would not drain in the shower, ankle deep water. Got locked out of room, they had to break into the room to replace the battery in the door. Middle elevator worked just sometimes.Pool was not heated. Room not serviced unless you ask, no signage saying you needed to ask. Maid service did come by at 7pm asking if we needed anything. Staff was very friendly and apologetic about all the problems
Comment from Hotel Management
Sep. 30, 2024 by GM , Hotel Management
Dear Astrid, We are genuinely sorry that your visit wasn't as enjoyable as we had hoped. We are sincerely sorry that you experienced a drainage and door battery issue. Additionally, we apologize that the pool water temperature was not to your expectations and that our housekeeping procedures were not properly communicated. Your feedback is greatly appreciated, and we are committed to making your future experiences with us exceptional. Thank you for staying with us. Sincerely, Kraig Pomrenke, GM
by A traveller
Posted Sep. 26, 2024 on Expedia
Comment from Hotel Management
Oct. 1, 2024 by General Manager, Hotel Management
Thank you for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Kraig Pomrenke, GM
by A traveller
Posted Sep. 24, 2024 on Expedia
Comment from Hotel Management
Sep. 25, 2024 by General Manager, Hotel Management
Guest satisfaction is our highest priority, so I regret that you weren't able to have a more positive experience. Your feedback is welcome, and we appreciate you taking the time to share your review with us. Sincerely, Kraig Pomrenke, GM
by A traveller
Posted Sep. 24, 2024 on Expedia
Very dated property. Only thing to justify the price I guess would be the location. Other than that it’s very overpriced
Comment from Hotel Management
Sep. 25, 2024 by General Manager, Hotel Management
Guest satisfaction is our highest priority, so I regret that you weren't able to have a more positive experience. Your feedback is welcome, and we appreciate you taking the time to share your review with us. Sincerely, Kraig Pomrenke, GM
by A traveller
Posted Sep. 22, 2024 on Expedia
Comment from Hotel Management
Sep. 23, 2024 by General Manager, Hotel Management
Thank you for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Kraig Pomrenke, GM
by A traveller
Posted Sep. 20, 2024 on Hotels
Great stay. Staff was very helpful.
Comment from Hotel Management
Sep. 21, 2024 by GM, Hotel Management
Dear Linda, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Kraig Pomrenke, GM
