Note fondée sur 419 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Our water faucet did not work well. Other than that, it was pretty enjoyable. We were surprised it was so quiet.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par RT, Gestion de l’hôtel
Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Needs some cleaning up / updated, our room had nasty looking calk around the tub and looked like the celing in the bathroom had a leak from the room above , and the celing was brown and looked moldy . We were in rogersville tenn room 101
Commentaires de Gestion de l’hôtel
23 sept. 2024 par RT, Gestion de l’hôtel
Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
This place is an absolute gem. The pool was great, and the room was cozy! The workers were a delight and the breakfast was delicious! We have no complaints!!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par RT, Gestion de l’hôtel
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
I booked a King room. Was put in a queen. After telling them, I was put in a disable access. mattress sunk in. Dingy sheets. Bad shower pressure
Commentaires de Gestion de l’hôtel
10 sept. 2024 par RT, Gestion de l’hôtel
Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.
par un voyageur
Publié le 31 août 2024 sur Expedia
Nice hotel in cool town very nice staff
Commentaires de Gestion de l’hôtel
2 sept. 2024 par RT, Gestion de l’hôtel
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.
par un voyageur
Publié le 28 août 2024 sur Hotels
Reception staff was very friendly and made us feel welcome.
Commentaires de Gestion de l’hôtel
29 août 2024 par RT, Gestion de l’hôtel
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.
par un voyageur
Publié le 22 août 2024 sur Expedia
Vary unprofessional
Commentaires de Gestion de l’hôtel
23 août 2024 par RT, Gestion de l’hôtel
Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.
par un voyageur de Maynardville
Publié le 18 août 2024 sur Expedia
The property was very clean, and well kept. My only problem was the staff! The ladies at the front desk didn’t know simple questions, like.. is there a couch in my room? Or How long will the hold come off of my account?.. Then the manager at the front desk, after we checked out, had another person who was staying there, come out to tell me they needed me inside because I didn’t pay! They have tried charging my card $109 TWICE! I had to go inside and TELL them I paid through Expedia! So the manager looked in the computer, and confirmed I DID pay! They tried to charge my card AGAIN, after I left there! I will NOT be staying here again!
Commentaires de Gestion de l’hôtel
19 août 2024 par RT, Gestion de l’hôtel
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding Front desk payment. My front desk told me get her so I called you to stop by at desk. I have shared your feedback.
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par RT, Gestion de l’hôtel
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.
par un voyageur
Publié le 13 août 2024 sur Expedia
The staff was nice, but not great. I only got two towels in the room so when I had to hose off two kids I called down for towels and was told it would be a 45 min wait, so I chanced it and went down to get them myself. The room was okay. There were stains on the carpet and the bathroom was not super clean, but it was okay. I booked them because of the pool and outdoor area and I really felt like I was catfished. It’s just not nearly as nice as the photos. In fact I decided to skip the pool and the hot tub all together as neither was very clean, and the room the pool is in clearly doesn’t have adequate ventilation so the drywall is patched everywhere and the whole room smells awful. The outdoor area is one gazebo in a run down courtyard and it also seems to be the designated smoking area so, again, skipped. The breakfast is a lot and was great, it was actually probably the best part. All in all, I probably won’t stay there again.
Commentaires de Gestion de l’hôtel
15 août 2024 par RT, Gestion de l’hôtel
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the water pressure on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.
