Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
2,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Ne jamais mettre le canapé lit double - horrible
Publié le 8 oct. 2023 sur HotelsLa chambre est spacieuse, on a demandé 4 lits simples, on s'est retrouvé avec 2 lits simple et un lit double qui fait office de canapé complétement affaissé et dans un état déplorable. A peine allongé que déjà des douleurs au dos se faisait ressentir, on a mi la pression à la personne à l'accueil de nous amener 2 lits simples que l'on est aller chercher soit même avec mes fils dans la réserve et mi en place dans la chambre. Il n'était pas possible de dormir dans ces conditions.
par un voyageur de Naxxar
Publié le 17 sept. 2024 sur Expedia
The place is totally under rated, though you need to be in the mood for something more rustic. The room was quite big, and the facilities were clean.
par un voyageur
Publié le 23 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Omar, Gestion de l’hôtel
Dear Elke,We are truly sorry to hear about your experience during your recent stay at our hotel. Your feedback is valuable to us, and we apologize for any inconvenience you encountered.We are committed to providing excellent service and a comfortable stay for all our guests. Please rest assured that we take your comments seriously and will address them promptly to improve our services.If you would like to discuss your experience further or if there's anything we can do to make it right, please feel free to contact us directly.We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience.Kind regards,OmarCasa Ravasco San Pietro
par un voyageur
Publié le 9 avr. 2024 sur Expedia
Хорошее расположение, на свои звезды вполне
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Omar, Gestion de l’hôtel
Dear Natalia,Thank you for sharing your feedback about your recent stay at our hotel. We're glad to hear that you found our location convenient and felt that our hotel lived up to its star rating.Your comments are appreciated, and we strive to continually improve our services to ensure that all guests have a pleasant experience with us. If there are specific areas where we can enhance our offerings, please feel free to let us know.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,OmarCasa Ravasco San Pietro
par un voyageur
Publié le 18 mars 2024 sur Hotels
Otel duvarları sanki kağıttan yapılmış gibi yandaki odada konuşan kişilerin her konuşmasını duyabildik. Otelde kalanların çoğu okul çağında gençler olduğu için gecenin bir yarısı haykırışlarla uyandık. Otel odasında telefon olmadığı için resepsiyona da bildiremedik. Oda ve eşyalarının kesinlikle bakıma ihtiyacı var. Banyo da rezervuar bozuk, lavabo musluğu zor açılıyordu. Odanın duvarlarının acilen boyanması gerekiyordu. Duvar apliği neredeyse yere düşecek kadar yan duruyordu. Ama çarşaflar yastıklar temizdi. Boyum 190 cm ve ayaklarım bileklerime kadar dışarıdaydı. Kesinlikle tekrar kalmam. Kahvaltı da iyi diyebileceğim tek şey olan tek çeşit ekmeğin fena olmamasıydı.
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Omar, Gestion de l’hôtel
Certainly! Here's the response in English:---Dear Muhsin,Thank you for sharing your detailed feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit.Please rest assured that we took all the issues you mentioned seriously and promptly addressed them. We have taken measures to tackle the noise concerns from neighboring rooms and have completed necessary repairs and maintenance in your room.We are pleased that you appreciated our response and commitment to ensuring a comfortable stay. We hope to welcome you back in the future and provide you with a completely positive experience.Thank you for your understanding and patience.Best regards,OmarCasa Ravasco San Pietro
par un voyageur
Publié le 12 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Omar, Gestion de l’hôtel
Dear Xulaikha,Thank you for taking the time to share your feedback and for choosing our establishment. We appreciate your overall positive rating of 8 out of 10.Your insights are valuable to us, and we would love to know more about your experience. If there are specific areas where we can improve and earn a higher rating in the future, please feel free to share your thoughts with us. We are committed to providing the best possible experience for our guests.We hope to have the opportunity to welcome you back and exceed your expectations on your next visit. Thank you once again for your feedback.Best regards,OmarCasa Ravasco San Pietro
par un voyageur
Publié le 30 nov. 2023 sur Expedia
Our shower is flooded
par un voyageur
Publié le 15 oct. 2023 sur Expedia
Está bien ubicado, el edificio muy viejo, fallaba el baño y la regadera. Pésimo el buffet muy escaso en general es un apart-hotel medianamente recomendado
par un voyageur
Publié le 13 oct. 2023 sur Hotels
par un voyageur
Beware! AC is an upcharge!
Publié le 25 sept. 2023 sur HotelsThe listing online advertised air conditioning as well as an airport shuttle. These two features were the main reason we booked with this hotel and not another one. When we got there, we noticed our AC unit would not cut on. When we inquired about it, they said it was disabled and that it didnt come with AC. But the website did not specify that. They also told us they did not have an airport shuttle either and that we could just call a taxi. They tried to charge us again when we left, after we had already paid through Hotels.com- thankfully they were able to pull it up where we did pay so they let us go.
