Note fondée sur 176 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 nov. 2023 par Operations Manager, Gestion de l’hôtel
Dear Mario, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard Rome Riverwalk. We look forward to welcoming you back on your next visit!Best regards,Sha Burdette
par un voyageur
Publié le 14 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 avr. 2023 par Michael Redd, Gestion de l’hôtel
Dear Mario, Thank you for your nice rating and for letting us know that your stay at Courtyard Rome Riverwalk was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Best regards,Michael Redd
par un voyageur
Publié le 5 oct. 2024 sur Expedia
good service
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Operations Manager, Gestion de l’hôtel
Dear Wervin, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Rome Riverwalk, and we look forward to welcoming you back soon.Best regards,Sha BurdetteOperations Manager
par un voyageur de Downey
Publié le 1 oct. 2024 sur Expedia
Great location, but when we checked into our room, there was a pair of men’s boxers (I think) that was left in the closet from a prior guest that the cleaning staff must have missed. I’m questioning what other things in the room where overlooked.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par operations manager, Gestion de l’hôtel
Dear Donald, We thank you for taking the time to write a review. We realize the importance of first impressions, and fresh, clean accommodations are absolutely necessary to set the tone for a great stay. We apologize for oversights in the preparation of your room and hope the remainder of your stay was satisfactory. On a positive note, we are glad you loved our ideal location. We encourage you to give us an opportunity to regain your trust on your next trip to this area. Best regards, Sha Burdette, Operations Manager
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Operations Manager, Gestion de l’hôtel
Dear Carol, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Courtyard Rome Riverwalk.Best regards,Sha Burdette,Operations Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Operations Manager, Gestion de l’hôtel
Dear Jessica, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Rome Riverwalk, and we look forward to welcoming you back soon.Best regards,Sha Burdette,Operations Manager
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The room was very nice and clean and the staff were very friendly!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Operations Manager, Gestion de l’hôtel
Dear Brent, Thank you for being our guest and for your wonderful feedback. We are delighted you enjoyed our courteous service and well-appointed accommodations. An excellent stay starts with a great night's sleep, so thanks again for your kind comments. We look forward to seeing you again at Courtyard Rome Riverwalk!Best regards,Sha Burdette,Operations Manager
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Operations Manager, Gestion de l’hôtel
Dear Wervin, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Courtyard Rome Riverwalk, and we look forward to welcoming you again soon.Best regards,Sha Burdette,Operations Manager
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Room maintenance was not very thorough, for the price of the room a daily service should be provided, towels were not exchanged even that they were dirty. Bar service was super slow, and bar inventory was insufficient for a busy weekend. Bar was out of a number of offerings early in the evening.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Operations Manager, Gestion de l’hôtel
Dear Christoph, Thank you for sharing your review of Courtyard Rome Riverwalk. While we appreciate your kind rating, we are sorry for not meeting your expectations and for the service issues you experienced. We were also disappointed to read about the concerns you mentioned at our bar. Please be assured we will follow up on your comments with our team, as we are always looking for ways to improve our guest experience and services on all levels. We are grateful for your feedback and hope you will consider us for your next visit to the area so we may have the opportunity to better your stay.Best regards,Sha Burdette,Operations Manager
